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Can Six Sigma help your brokerage?
Chances are if you've taken a business management class in the last 20 years you've atleast heard of Six Sigma. Most people think of implementing Six Sigma in a manufacturing process to decrease the number of defects in a given process. Defects in this sense are any deviation in a process that could lead to customer dissatisfaction. Back in my Fortune 500 days, I was a Black Belt with GE Financial. My job was to implement Six Sigma methodologies in a service environment.
So lets first review the primary assumptions of Six Sigma without going into too much detail and then I'll give some ideas on how to implement these same methodologies in your company.
Assumptions:
-Continuous process improvement is imperative to achieve stable and predictable processes. Stable and predictable processes are absolutely vital to a company's long term success.
-Achieving high levels of sustained quality improvement requires that Six Sigma be ingrained into the culture of the organization and be supported fully by top level management
-All process throughout a business can be measured, analyzed, improved and controlled. If you can't measure it you cant improve it.
Six Sigma is much more detailed than these three assertions, one could write an entire thesis ... more

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