raving fans: Have you REALLY tried to create Raving Fans??? - 03/18/08 02:02 PM
I just recently re-read "Raving Fans" and I am looking for some feedback from our AR groups. (please...)I certainly have my vision of what has worked well for me for the last 15 years of lending, buying and selling homes, but here I am in 2008, wondering if i was ever really doing it right.While reading the book, the 3 tasks/rules are to1. Know what you want2. Learn what the customer wants3. Deliver the vision plus one percentI believe that I can do this for my next group that I will be managing (group meaning customers (inside and outside)), but has … (2 comments)

 
Larry Bailey (American Financial Resources, Inc.)

Larry Bailey

Parsippany, NJ

More about me…

American Financial Resources, Inc.

Address: Medford, NJ, 08055

Office: 973-712-5872

Mobile: 609-975-9182

I entered into the Banking Industry in 1987, with the goal in mind to make sure that my Customers (Clients) always had the best information, so they could make the best decisions for themselves. 23 years later, I have not changed that mindset. I am still making sure that all of my Clients and Relationships are getting the best information available, so that I can help them make the best decisions they can. My background and work experience has focused around the Business of "Money", whether it is working for a Bank, Mortgage Broker, or Mortgage Banker. I have also created and run a National Appraisal Management Company, as well as a Title Insurance Company that serviced the needs of both Lenders and Borrowers. My strategy has always been, and still is, to know more than my Competition and, just as important, to be able to "Put My Money Where My Mouth Is". If I can ever help you with anything to do with how to borrow money or how to save the most when borrowing money, let me know. I will be more than glad to help. Contact me for more information anytime. Specialties: Best example of what I do is helping people or companies achieve their goals. As long as you know where you want to get to, I have the ability to help. I specialize in the financial services industry, but have broad reaching skills that reach across many industries.


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