customer service: Cross-Generational Communication Conundrums: Can You Hear Me Now?
- 06/23/07 03:38 PM
Today, I wrote an article on Custom 404 Pages on my "other" blog. My mother, being a doting parent, cruised over to read my blog on a Saturday afternoon. (I have to be soooo careful what I say, since she does occasionally get a wild hair and read my blog). :O) So, she read the post and then sent me an email. (My mother does NOT comment on posts -- no matter how often I encourage it). She sends emails -- or she calls. Period. She tells me that 404 pages do not make her feel stupid, they make her angry. She explained that … (0 comments)
customer service: Google Adds Ratings to Map Feature: What Will People Say About You?
- 06/20/07 02:14 PM
Google has just announced the addition of local reviews to their popular local map features. So, just to see how this works, I popped over and did a search for my favorite pizza place nearby and did my first "user review" on Google local maps. It was quick and easy and I'll probably do more soon. Growth in Google SearchesAccording to a recent report by Hitwise (released yesterday), Google carried 65.13% of all searches in the USA during May. This, compared to the 59.27% market share for Google the same time last year, shows that Google is only growing in popularity. No … (7 comments)
customer service: How NOT to Sell Real Estate: My Rant of the Day
- 03/14/07 02:40 PM
Brace yourself. I'm on a rant... I'm currently spending a bit of time at the beach in Ft. Pierce, Florida. It's lovely. I'm here with my mother, my grandmother and two of her sisters. This is what I went out to see this morning before beginning my work for the day: (I love my mobile career!) Jealous, aren'tcha? We are staying in a family member's condo for the week, but being me, I had to take a peek at the real estate market while I'm down here. And I found a cute little cottage that seemed to be well-priced. I showed it to my … (39 comments)
customer service: Writing, Marketing and Technology: It's about the service, not the tools
- 11/11/06 06:17 AM
I had a blog comment from Rob Lang today that reminded me that I may appear to be promoting technology for its own sake, which is not really my intent. I'm a writer. That's my first love. That's my calling. I have a professional background in marketing and a personal love of technology. That, over a period of years, resulted in the development of my writing business as one that specifically serves clients in need of web content and online marketing services. It was a natural progression... albeit probably an odd one. Rob's comment gave me pause for thought...and recognition that I needed … (8 comments)
Today, I wrote an article on Custom 404 Pages on my "other" blog.
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