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Online Inspection Ordering and Scheduling

By
Home Inspector with Inspections By Referral ASHI Certified #211581

Question:  How helpful is it for Realtors and homebuyers to have online web based inspection service ordering and scheduling?  

Very few home inspectors offer this, due to fear of putting their inspection service fees out in public for competitiors or price shoppers. 

Well, I just added this feature because of the positive feedback from some.  We'll see how it works.

Benefits:  Can't answer all phone calls at all times.  Should reduce risk of lost inspections due to short-term missed calls.

Should reduce time spent on phone with price checkers or people checking availability.

Should increase add-on services due to customer exposure of menu options.

Any thoughts?

Chris Coley
North American Title Company - Fort Collins, CO
North American Title Company

Jon,

I think it will be a huge benefit for you. I have found that buyers like the availability of being able to fill out a secure application on my web site. They can fill it out when they find the extra time in their day, which can be at 2:30 am for some!

I think you will find buyers scheduling inspections at pretty odd times, which should lead to more business for you.

Dec 02, 2009 07:51 AM
Rob Proctor
At Home Real Estate Company - Loveland, CO
GRI ePro

Jon, the easier you can make it for the consumer will always be a benefit. Your time of the day is not necessarily their time time of the day.  Great keep up the good work.

Dec 03, 2009 05:11 AM