Have you ever asked something of a waitress, salesperson, etc and their response is, "No we don't do that" or "No we don't have that". It is as though they don't want to be bothered or take time to find out. I've found that a response of, "Sure, let me find out" or "Sure, I'll see what we can do" really has a better result. I know I feel better if they say they'll ask someone or go look around. At least they are putting forth effort. It makes me want to return to that place of business again because they took a little extra time. The same is true with selling real estate. Even if you are pretty sure the answer will probably be no, or feeling the a positive outcome isn't possible, the fact that you are looking for a resolution is greatly appreciated. Clients are very thankful that you take the extra time and will go the extra mile to help them out. Sometimes, taking that extra time really does help you find a resolution to a problem or answer to a question. Funny how that works out! This can truly give you the edge over the competitor when the word gets out that you do care and are a problem solver. So just remember next time you are presented with a question or difficult situation, a little "Sure" goes a long way.
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time
A positive answer is always better than negative! Good comment!
Jun 02, 2010 08:25 AM
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL
Effort certainly does count!
Jun 02, 2010 08:37 AM
Mary Kay Hopkins, LLC e-PRO, GRI, CRS, CRB - Lake Charles, LA
Micehlle, I am 100% with you on the use of "Sure" or the equivalent.
Jun 02, 2010 09:02 AM
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