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Wow! I Can't Have That Conversation With My Mom!

By
Real Estate Agent with RLAH@properties AB95346

At a recent Open House, a really nice woman came in, spent a long time looking the place over, and then struck up a conversation.

"So, is this a racially mixed neighborhood?" she asked.

I explained to her that I answered that question, I could wind up in the slammer with a revoked real estate license - in my case 4 revoked licenses!  

"But you don't understand, my husband and I are an inter-racial couple, and I want to be sure we find a neighborhood that would be comfortable for us."

Now,I live in our nation's capital, which happens to house the Department of Housing and Urban Development - um, they would be the Fair Housing police, among other things.  And we probably get more than our fair share of "shoppers", HUD investigators posing as buyers.  While I thought this nice lady was probably a for real buyer, I was not about to break the law to answer her question.

So, what can an agent do? 

Most neighborhoods now have web sites.  These often give the names and phone numbers of people who are officers or active on various committees. 

I've started to put web site links on my fact sheets,  And it's not just for the demographics, but because they often have lots of interesting stuff on the history and neighborhood amenities.  

So, I look at them as my little Stay Out of Jail Free cards! 

Carl Guild
Carl Guild & Associates - East Hampton, CT
Central Connecticut Real Estate
Your absolutely right. You need to be the source of the source.. A good answer would be that there are many websites you can check to see the different demographics of certain places. Good job not losing your 4 licenses!    
Aug 25, 2007 06:46 AM
Chrissy Harrison
Referral Only Realty - Longmont, CO
Great idea. I always refer people to outside sources (usually governmental) to answer those types of questions.
Aug 25, 2007 06:47 AM
Eric Kodner
Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes - Minnetonka, MN
Wayzata Lakes Realty: Twin Cities, Madeline Island
Yes, telling them to do their own research is an acceptable response,  But other than that, you have to steer clear of drawing any conclusions or providing any information that could get you in trouble with HUD.
Aug 25, 2007 06:53 AM
Donna Lueder
Integrity Group Inc. - Boise, ID
Meridian Idaho Real Estate
Yes, you did the right thing to protect yourself. Shoppers in our area are coming around more often and sometimes just making phone calls. Always take the High road I say!
Aug 25, 2007 06:53 AM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645
I do not get those questions as much in Hawaii.  I get them from buyers moving in from other parts of the country from time to time and I have am very careful to not participate in any conversation that would violate FFH or Hawaii Civil Rights.  I let the clients know it is a violation of law for me to steer someone to or away from a neighborhood.
Aug 25, 2007 06:55 AM
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

Pat, feel free to "borrow" from one of my very old posts - http://activerain.com/blogsview/63961/What-I-won-t.  I actually made copies of half-sheets with this information printed, photo and all, on nice glossy paper so I can give one to people when they ask questions I can't answer - or write your own on Housepat.com and link to mine, or whatever helps you.  I like your idea of putting links to community websties right on your fliers.  Too bad MRIS won't let us put links in our remarks!

Aug 25, 2007 06:56 AM
Fidan Ghoulami
BIG International Realty - Sunny Isles Beach, FL
fidanghoulami,miamirealtor,luxurycondos

Great idea, let consumers get info they need from other sources.

Aug 25, 2007 07:17 AM
Mary Warren
Las Vegas, NV
I suggest if they are interested in purchasing in the neighborhood the should drive the area at all different times of day, evening and night...they will get a feel for the neighborhood.  I had a Realtor call me last week on one of my listings and wanted to know if it was a 'white collar area' or a 'blue collar area'....
Aug 25, 2007 07:18 AM
Victoria Small
Keller Williams Realty Chesterfield - Saint Louis, MO
Remember Small is the name...not the SERVICE!
That is a grea idea. Sometimes though they don't keep the information current, what do you do then? I will take a page out of your book and in the future on my fact sheets and homes books put web information about the neighborhood there as well as a short description about the neighborhood not failing to give credit of where the information was obtained.
Aug 25, 2007 07:23 AM
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos
Patricia,   Sounds like a perfect setup for being " shopped " doesn't it ?  Hard to say if it really was an inspector or not but you handled it very well and your site idea is also very good.
Aug 25, 2007 07:24 AM
Gary White~Grand Rapids Home Selling Pro Call: 616-821-9375
Flexit Realty "Flexible Home Selling Solutions" - Grand Rapids, MI
Real Estate Services You can Trust!
Patricia, I wonder how many really blurt out and answer before engaging the brain?  My stock answer is, this is so easy to Google to get the answers I let people do that so they can make their own decision, also the local HUD office which is good place to start too.  What other questions can I help with?  and I move right along....  Nice post.
Aug 25, 2007 07:52 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
Nope never do I talk about this stuff, when they ask me which elementary school is best, I send them to the Dept of Education or the public school web site, tell them to drive by and talk to each principal and see who they feel comfortable with.
Aug 25, 2007 08:55 AM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker

Great way to pass the buck and pass the buck you must.  Also, just tell them to hang out at the buss stop after school!

Aug 25, 2007 01:48 PM
Brian Block
RE/MAX Allegiance, Managing Broker/Branch Vice President - McLean, VA
Northern Virginia & D.C. Real Estate
Patricia, I always tell people the same thing -- that they can find the information online, that by law I cannot comment on these issues.  HUD has upped their budget for enforcement of Fair Housing issues and take this very seriously.  There are so many websites out there with demographic information -- no need to risk your license and your livelihood.
Aug 26, 2007 01:42 PM