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Is It Okay To Make Yourself "At Home" When Showing Houses?

By
Real Estate Agent with RE/MAX Compass 0524642

A seller can expect one thing for sure while their home is on the market, people will use the bathroom. They'll go number one, number two and in some cases number three... and there's no doubt about it. This is why I always inform my sellers to ensure that bathrooms are adequately equipped with the bare essentials. But what about other scenarios? Do buyers throw themselves on the couch, lounge and even bed? I've heard of buyers opening drawers, refrigerators, cabinets, showers, closets, attics and even looking under the bed. And  yes, I've seen a buyer launch herself on a California King sized tempurpedic mattress. One of my friends told me that when his dad decided on a home that he liked that he and all his kids jumped in the pool - with their clothes on. Yee-Haw!

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I feel like people are inherently curious and not so much nosy.

People are usually very inviting when you visit their home, so when a buyer comes in they tend to assume that same hospitality is extended and with the same fashion. Are we going too far though? Should we write up offers at the office versus the sellers kitchen table? What about helping ourselves to water, cookies and even fruit? And maybe we can be courteous and "hold it."

Personally, I wouldn't care if buyers sat on my furniture or tinkered with my stereo system, I really wouldn't. The more comfortable, the better! But then you have those people that get really angry if you step in their grass, touch their forbidden couches or breathe in their baby room.


What say you AR friends?

Posted by
Greg Nino
Realtor
RE/MAX Compass 
Direct & Text 7 days a wk: 832-298-8555 
 
 
Realtor since 2004
Mediator & Arbitrator for the TX Assoc. of Realtors
Member of the Professional Standards Committee for the TX Assoc. of Realtors
Arbitrator for the Comptroller's office for the State of TX for Arbitration of Property Tax Values

 Member of the RE/MAX Hall of Fame & Platinum Club

 

The information contained in this blog is believed to be reliable and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy, completeness or appropriateness for any particular purpose. All information is copywritten and the property of Greg Nino.  

Comments(118)

Dan Connolly
Re/Max Metro Atlanta Cityside - Atlanta, GA

#92 A winterized house normally has antifreeze in the drain traps, so when you let your client use it an pour your gallon of water in to flush it, you are opening the house to damage. Just tell them they can't use the bathrooms in winterized houses period. Stop at a Starbucks or McDonalds (or they can wear Depends).

Mar 02, 2011 09:53 AM
Torgie Madison
Quicksilver Real Estate Solutions, LLC - Portland, OR
Websites and Contact Management

Buyers need to have a good idea about what they are considering buying. Looking in a closet to see how big it is or checking appliances that are going to stay seems like common sense. But I agree that sellers should be able trust agents to keep their privacy in mind as well so it's a fine like to walk, and kids are a whole other can of worms! That could be another blog post entirely!

Mar 02, 2011 10:19 AM
Edith Schreiber
Luxury Homes, Move Up Buyers, 1st Time Homebuyers, New Construction - Frisco, TX
Dallas Area Real Estate

Hmmmm....I am all about the buyers feeling some level of comfort in what may end up being their next home.

Rummaging thru closets seems a bit over the top and, unless the sellers leave things out on the counter with an invitation to indulge, as I see often (wrapped candy, bottled water, etc.), I do not think the buyers should summarily help themselves to things.

At the end of the day, they are still guests in the home.

PS If the rest room is used, I make sure to stay until the commode stops running....a flood from a malfuctioning commode would be an unexpected and unwelcome surprise for the seller!

Keep up the great work! 

Mar 02, 2011 11:13 AM
Nate Herd
Amerifirst Financial, Inc. - Phoenix, AZ

Great topic! I think cabinets and closets are ok, keep your nose out of my dresser and personal items that are not included in the house. 

Mar 02, 2011 11:21 AM
Brenda, Ron, Lee Cunningham & Tara Keator
West USA Realty - Phoenix, AZ
Realtors, Homes for Sale - Phoenix Metro

Buyers will open closets and cabinets to get a feel of how much storage there is.  This is why I instruct my sellers to clean them and leave some room to put things away.  Otherwise people think there is not enough storage.  I had a buyer once that wouldn't even look at a house if the inside of the over was dirty.  People are just different.  But laying on the bed and ohter personal things ... preferably not.

Mar 02, 2011 11:45 AM
Monica Foster
Monica Foster Team of eXp Realty - League City, TX
Broker, CRS, ABR, SRS, CHMS, CNE, CNHS

I had a listing that was unoccupied but fully furnished and someone decided to go #1 in the upstairs bathroom, but what they didn't know was the seller has shut the water off at the master valve and didn't bother to tell anyone, including me.  This was just around the start of Spring 2010, so no A/C was on.  Needless to say, the smell hit you like a ton of bricks as soon as you'd walk up the stairs ... it took about 2 weeks to air the house out ... with the a/c on, air freshener, etc.  I prefer people not use the restrooms.  But if they want to lounge on the furniture ... fine by me ... it means they feel comfortable and maybe enough so that they'll buy the property!

Mar 02, 2011 01:04 PM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Greg -

WOW !!!  I am really sad!  No more making sandwiches or eating the fresh fruit?  You mean that I have to wait until it is an OBVIOUSLY prepared bowl of Buyer intended candies???

Oh, well, thanks for the update!

Have a ahpppy day -
Lynn

 

Mar 02, 2011 03:14 PM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Greg,

If someone has to tinkle (this often happens with children), I suggest to use the hall bath in the entry, not the master bath. If people sit down, that is usually a sign they like the place and want to take it in some more from a comfortable spot. Jumping in the pool and eating food is creepy! Never caught anyone doing or trying to do that.

Mar 02, 2011 04:07 PM
DeeDee Riley
Lyon Real Estate - El Dorado Hills CA - El Dorado Hills, CA
Realtor - El Dorado Hills & the Surrounding Areas

Greg - Great topic!

I don't have a problem with my clients opening closets or cabinets to take a peak.   Opening dresser drawers are another story as they are not part of the house and are not staying.  

 I would not be happy if they were to eat anything belonging to a seller unless it was specifically marked to do so. 

 Using the bathroom .... well when you have to go, you have to go, but hopefully it's only #1.

Jumping in the pool - probably not!!! 

Mar 02, 2011 05:17 PM
Craig Snead
Quality Home Investments, LLC / Dearborn Heights, MI - Dearborn Heights, MI
Real Estate Investor
Greg, I was always taught--if it isnt yours, don't touch it. I can understand looking in cabinets and closets maybe the fridge if it is included, but not in drawers or on beds.
Mar 03, 2011 01:08 AM
SentriLock Blogger
SentriLock, LLC - Cincinnati, OH

Great topic! I'll be tweeting/facebooking your post today!

Mar 03, 2011 01:31 AM
Sylvie Stuart
Realty One Group Mountain Desert 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagsta

The more comfortable the better is right, buyers purchase because they emotionally connect with the home and can visualize themselves in the property. That said, I think there is a line somewhere, too!

Mar 03, 2011 02:10 AM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

I once had upset sellers because while the buyers were doing their inspection, they helped themselves to food in the refrigerator and a cake sitting on the counter that was going to be taken to a friends home for a dinner that night.  (the cake, after the buyers left, was missing a few pieces and the sellers were furious!

Mar 03, 2011 05:05 AM
DEBORAH STONE
Balboa Real Estate San Diego, CA - San Diego, CA

Eating someone's food and looking in their drawers has nothing to do with buying a property. It's nosiness, bad manners and completely unacceptable. I cannot imagine helping myelf to a "cake on some stranger's countertop". That is beyond bad manners, it's almost theft!

I do think using the bathrooms is acceptable--I mean where else are these Buyers suppsed to go? You just have to put up with extra cleaning when you are a Seller. It is part of the deal!

Mar 03, 2011 09:07 AM
Kevin Hancock
Evergreen Home Loans NMLS 3182 - Poulsbo, WA
The Hancock Mortgage Team

You really struck a nerve here... or was it the picture?  Anyway, I saw a buyer jump into a bed on "Million Dollar Listing" a couple weeks ago, and that struck me as being over the line. 

Who would jump on a stranger's bed anyhow... you never know what might be on/in/under the covers.

Mar 03, 2011 12:53 PM
Joy Baker
RE/MAX Insight - Salem, NH
So NH RE & Short Sale Specialist

Opening closets and cabinets is accetable as they are part of the property being purchased.  However, unless the bed is coming with the house, there is absolutely no reason a buyer should be on it.  And, helping themselves to food?????  Absolutely unacceptable.  

Mar 05, 2011 04:59 AM
Gerard Gilbers
Higher Authority Markeing - Asheboro, NC
Your Marketing Master

 Common Sense would tell you that the personal things are off limits - refrigerator, beds, electronics, food, etc. The seller should also be advised to securely store anything they don't want to be gpne through.  

Mar 05, 2011 09:56 AM
Liane Thomas, Top Listing Agent
Professional Realty Services® - Corona, CA
Bringing you Home!

I have one of those buyer, has to use the potty at the first house. Always makes her husband so mad...

maybe that is why she does it :)

Mar 06, 2011 03:10 AM
Dennis Neal
RE/MAX, Big Bear - Big Bear Lake, CA
Your Home Sold in 21 Days or We Sell It For Free

It's a balancing act. Luckily most of the homes in our market are vacant.

Mar 08, 2011 06:17 PM
Lee & Pamela St. Peter
Berkshire Hathaway HomeServices YSU Realty: (919) 645-2522 - Raleigh, NC
Making Connections to Success in Real Estate

Don't know how I missed this but it's pretty real AND funny!  Greg, I love it when buyers get comfortable too.  But as long as it remains comfy as a "guest" we are fine.  Sometimes I have reminded them they haven't bought it yet so let's go right it up! :)
Pamela

Mar 08, 2011 11:35 PM