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Realtors not up to the challenge!

By
Real Estate Agent with Orlando Area Real Estate Services

Orlando's real estate resourceSo I did my radio show yesterday and frankly based on what has happened in these pages, I did a section on Open Houses.

I was pretty strong about it too.

"I want to talk about open houses and the fact that they don't work," I started.

Pretty tough huh? I went on: "The second reason Open Houses are held is purely for the benefit of the Realtor. I want to make that very clear - they are for the benefit of the Realtor. T H E Y  W I L L  N O T  S E L L  Y O U R  H O U S E!! It is wrong."

I then explained the statistics which prove that less than 1% of buyers are found through an Open House.

There waSimon Conway - Orlando Realtors more. "If you have a listing agent in your home doing a presentation and that agent is saying you should hold an Open House, in all seriousness, I'd throw them out! On the spot!"

So why am I rehashing this today? The answer is really simply actually. I know I have a lot of Realtors listening to my show. I know this from what people say to me and from e-mail I receive. At the end of my strongly stated opinion, I said this: "If you're a Realtor listening to this show - call me right now and tell me I'm wrong. You'll be welcome and I'll even let you give out your company name and phone number."

I made the appeal two more times before the end of the show. NOT A SINGLE AGENT CALLED ME.

So what is the conclusion to this piece of information? Well either every single Realtor agreed with me, or not one of the ones who don't are up to the challenge of fighting their corner. So if they fall into that category then the question must be asked - why continue to hold them? I look forward to the comments!

________________________________________________________________________________________________________

(Copyright © 2007 By Simon L Conway All Rights Reserved.)

Please give me a call if you have questions about the Central Florida real estate market.  You can reach me on 407 876 8200.  Also visit my web site at http://www.simonconway.net/ or http://www.move2orlando.net/

Also remember to check out my weekly radio show - The Home Team - which airs every Sunday at Noon Eastern and if you are not in Central Florida then you can tune in on line at http://www.540wfla.com/

 

John MacArthur
Century 21 Redwood - Washington, DC
Licensed Maryland/DC Realtor, Metro DC Homes

Simon - I am sorry to see that your Florida friend feels that it is necessary to defend you. I was sure that the Simon I know is able to defend himself and his honor.

I don't care if it is your first post, your first comment or if you have been blow harding and blogging for years. You have the right to state your opinion on anyones blog.

This statement border on ridiculous if there were not some people that really believe the sentiment

"I think you were wong as a newbie to post as you did..." (this is a cut and paste. I don't think the writer was infering that Inna must have Asian ancestory because she was a newbie commenting as she did)

One thing I am sure of about you is that your skin is not thin and you have always encouraged debate. In matters that actually have a bearing on viable issues, you have always responded to the heat of the battle in a fair and balanced fashion.

It is obvious that we entertain those that believe their way is the only way as well as those that are open to accepting there are many ways to market a home.

peace.

Dec 10, 2007 04:36 PM
Dan Forbes
Bradenton, FL

Simon,  I have read where AR members have called you a "drama queen." And now, you are called an "arrogant know-it-all."  It is interesting to me that when people cannot intelligently defend their opinion that they resort to name calling.  I thought this was a network of professionals, not Junior High School.

You and I have tried to help other agents become better at what they do by pointing out what doesn't work and what does work.  It is astonishing that so many agents will defend Open Houses in spite of the overwhelming evidence that they are the poorest strategy to selling a house. On the other hand, I realize that 90-95% of agents sell only a handful of houses a year.

I encourage every agent in my market to hold Open Houses.  Please, every week, take Saturday and Sunday and hold Open Houses all day long.  Tell your sellers how great they are.  Tell other agents how wonderful they are.  Tell again, and again, the story of how you sold one of your listings.  Tell other agents how you picked up a buyer to work with.  Tell it, tell it.  Maybe even more agents will join you in your business strategy. (Please do this, because it will only help my business.)

 

Dec 10, 2007 10:41 PM
John MacArthur
Century 21 Redwood - Washington, DC
Licensed Maryland/DC Realtor, Metro DC Homes

Apparently I missed the notification that all the agents in Florida know best. I must have been confused by the hanging chads.

Dan, please accept my gratitude for your sacrifice in taking the time to "help other agents become better at what they do by pointing our what doesn't work and what does work." You are so humble that you don't even mention that you have worked in every market and have tried every method a sufficient number of times to create a viable statistical data base. I wish there were a way that we could prevent all these people that have shared lies and made up stories about open houses from doing so in such a public place.

I wish there were some way we could control those young folks that speak out. The audacity of someone thinking that Simon or your for that matter might be considered "an arrogant know-it-all". I mean, it is obvious that you know it all, I just don't understand the arrogance. I was under the impression that arrogant people kissed up to the popular, spoke in a perjorative manner about others, made false claims of altruism, spoke of others efforts in that 'talk down to me" style, belittled the efforts of others and then finish off most posts with ridicule.

Find a comment or a post like that and ....................oops my bad

Dec 11, 2007 12:36 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

J-Mac, you are my hero!
I humbly thank you:-)

Simon, Dan, and the Simon Fan Club, i respectuflly apologize for having the audacity to piss on your turf, and bow out of the 'debate'. I do stand by my opinions though.
inna hardison (the Freakin' newbie)

Dec 11, 2007 06:09 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

Been away for a while so let me deal with some of this. New or old (that would be J-mac), you are all welcome to post comments on my blog. Debate is the American way. It is a shame that some cannot do this without the name calling and indeed the poor language. Inna - I ask you politely to remove the "p" word from your comment please.

As for the rest - this is fun people! Enjoy!! J-Mac- Dan is one of the most helpful and smartest people I have encountered on these boards. A subscription to his blog is highly recommended. I have already improved the way I do business as a result of him and I'm extremely pleased with the results.

I think we all try and help other agents - some of us are more passionate about our opinions than others. I have always felt that with all things in life, if you are not passionate about it - don't bother. I am passionate about this subject and will continue to be so. Does it make me right? I think it does. Luckily we don't live in a place where an alternate opinion is banned. We should all be thankful for that.

Dec 11, 2007 06:20 AM
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Since two of my favorite people are active participants in this debate, I have to chime in. First, do I understand Simon's point correctly to be that if an agent who is interviewing for a listing is hanging his hat on his Open House(s) as the reason the seller should hire him (and that's his only marketing strategy), then the seller should escort him to the door because he clearly does not have his finger on the current pulse of the market?

If that's Simon's point. I agree 100% - right up there with the 3P's (Put a sign in the yard, Put it in the MLS and Pray). An effective listing agent needs to have a whole heck of a lot more in his arsenal than just the weapons he used in the Good Old Days.

I also understand the Doctor Laura principle - that radio is ENTERTAINMENT and wishy-washy opinions and safe, non-provocative statements don't bring in listeners.

But I think Simon is missing some key benefits to holding open houses, benefits that clearly serve the seller, whether or not the home actually sells as a direct result of holding the house open:

••        You'll get a concentrated dose of feedback from your visitors. Agents should strive to solicit feedback, even if the visitors don't seem at all interested in the home. They're probably going to other open houses, so find out how yours compares. Take notes, share the feedback with your seller.

••        You'll spend some quality time in the home, maybe for the first time. This will enable you to notice special features that you might have missed before or to discover challenges that need to be corrected. Don't just sit on the couch and read - explore the home from top to bottom, the way an interested buyer would. Walk in the front door and gauge how the house makes you feel. Are there strange, disconcerting noises? Smells? Is the home clean...or cobwebby? Is it cheerful... or gloomy?

••        If you cheerfully hold your listing open, the seller will have warm fuzzy feelings toward you. This is really important during the listing period because if the seller doesn't feel you're making a serious effort to sell her home, she'll soon become your adversary instead of your partner.

And, you never know, you might just sell the house. Can't hurt.

Dec 11, 2007 08:10 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

Ohhhhh Jennifer - I hope I fall into the category of "favorite people"!! If not I will have to try harder. OK - let's deal with some of this. You are 100% correct about radio. My show is first entertaining and second informative. It has always been that way and that's why it is successful.

As for OHs - clearly statistically they don't work in terms of achieving the seller's number one aim - to sell the house. The warm fuzzy stuff is certainly a benefit I never thought about and that is why I love this place! For it to be a central plank of a Realtor's marketing plan I again say to Mr and Mrs seller - they should know better and therefore throw them out.

Feedback is a dangerous thing people! A Realtor who gave feedback about the clients not liking the tacky color of the paint is currently being sued because the lawyer/closing agent let it slip that the sellers stuck to their price because they were offended by the remark!

Dec 11, 2007 08:30 AM
Karen Monsour
Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL
REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

J-Mac,

I merely meant that she obviously does not know Simon, his personality, nor his prose.

Dec 11, 2007 08:33 AM
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Yeah, I think the good PR you get from doing an open house far outweighs the inconvenience or even futility of doing it. Most sellers will resent you if you don't do at least one, whether or not they tell you to your face - especially when you start badgering them for a price reduction six weeks later.

Regarding feedback - again, if you refuse to solicit feedback on the basis of potential liability, you're really asking for a pissed-off seller! When I sell my own properties, I'm dying for feedback, at least at first, and if some snotty agent told me he didn't want to pursue it because someone might get sued, I'd be quite annoyed and make the obvious assumption that my agent was just plain lazy (especially if he also refused to do open houses)!

Dec 11, 2007 08:49 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
Jennifer - my sellers know up front that i will not do them and that if they want one they should hire someone else. As for feedback - certainly I'm not suggesting you don't give it - I seek it and give it all the time - merely that you should perhaps be careful how you word it.
Dec 11, 2007 09:02 AM
Joey Almeida and Oscar Peralta The Almeida/Peralta Group Chandler, AZ
Global Realty Marketing - Chandler, AZ

Wow.......If you don't think that open houses work, DO NOT DO THEM....In the other hand if you believe that they do, DO THEM and do them often, But please understand one thing, "Most" Sellers love them (I DO NOT KNOW WHY) but they do. SO, HERE IS ANOTHER GOOD QUESTION:

DO YOU WANT TO BE RIGHT? OR DO YOU WANT YOUR SELLER TO BE HAPPY???

 PEOPLE; You do what you do, and do it the best way that you can, and please give others the same opportunity....

Good luck and HAPPY HOLIDAYS...

OP

 

 

Dec 11, 2007 09:19 AM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

Another thing that I see done are "caravans" where all the agents in an office spend the morning touring all the new listings.  The Daytona Beach and New Smyrna Beach board of Realtors actually sponsor these every week for all of their Realtors.  I guess that must work or they still wouldn't be doing it every week. 

As for Broker's Opens.  I have done 2 of them, both over 5 years ago.  The results were dismal and a big waste of time and money for me.  I hope yours pays off.

Dec 11, 2007 10:35 AM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Simon- Statistically speaking you are right, open house do not bring large margins of buyers. I do not do open houses. If I do, they are ONLINE open houses with many more views!

But I do think it has more to do with specific markets as Paul stated. It is like the dropping market right now, that is a local thing, some areas the prices are dropping more than others.

In our area, you can hold an open house and no one will come. Very seldom are open houses done. Most of our communities are gated and you are not even allowed to have signs.

The areas where you are allowed to have signs, most of them, are out in the boonies and it would just be plain dangerous and stupid to have an open house out there.

I have always been of the opinion that as business owners you must spend your time doing activities that produce the highest return on your time and money spent. The amount of time it takes to get ready to go, to put the signs up, to write the ads, to send out invites, to get it all together and then repeat the process to take it all down again is spending a lot of energy and time on an activity with low results.

Even if you do sell the house from an open house I believe that you would also sell that house without the open house if you are online doing what you are supposed to be doing to promote your listings, mailings, and networking which produce farther reaching results.

That being said, if agents want to do open houses, than they have the right to do so.

Now I do know some areas of the country like in Washington DC open houses are a big thing and homes do sell through them, but it is not an ordinary open house, it is an event. It is a party. I put that into the networking category. If you do it in an area like that you will be using your energy in a positive direction. Patricia Kennedy plays music at her fellow agents open houses, they have wine and expensive finger foods there, it is a gala event and it is the "in" place to be. But that is not the typical market and not the typical open house that we are referring to. Katerina

Dec 11, 2007 02:59 PM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
Thanks for stopping by Katerina. Remember I was on the air in my market.
Dec 12, 2007 02:24 AM
Konnie Mac McCarthy
MacNificent Properties, LLC - Cobb Island, MD
Broker/Owner - VA & MD "Time To Get A Move On!"
Yay!!!  I have been saying that since I became an agent....(I feel the same way about "talking houses"  FLUFF, not the fundamentals of selling a house......
Dec 14, 2007 07:06 AM
Anonymous
Occasional listener of the show

Kind of strange, nobody posted here has mentioned your shows of past....when you would actually arrange for one of your agents to call the show, from a particular open house, both you and your agent were throwing. hmmm

So while you are so happy to bring up some recent statistics you discovered, on the lack luster benefits of holding an open house, you sure have used them yourself, actually arranging part of your show to bring attention to them.

YOU obviously hold enough credit for open house events in your own mind (and your checkbook too), that you personally encourage, promote, and get all excited about them when you or your agents have one! Can you spell HYPOCRITE?

As the old game goes, and you obviously try to push....Simon Says;...but keep in mind fellow bloggers....DOES SIMON DO? Not if it adds to his show, he will flip flop like a fish out of water. 

 

Dec 16, 2007 09:50 AM
#47
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Occasional listener to the show, i must say I am not at all surprised...
What says you, Simon? Are you going to run away like... wait... what you call them, the knights of Nee?

Yours truly,

inna- (ps: miss me?)

Dec 16, 2007 12:43 PM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

Annonymous - first of all it's always nice to know that there are people who pay attention to the show. Nicer still when they are prepared to put their name to their words.

Inna - I always answer everything and never run my friend. What annon has said WAS indeed true - more than a year ago.

Dec 16, 2007 01:47 PM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Ok, Simon. I guess I caught you being honest (JK)...

Missed sparring with yah, that's all; it's like this weird game of chess, anoying and addictive all at the same time.

Dec 16, 2007 01:49 PM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
Inna - I think Annon is my internet stalker, but it's OK. For regular readers of my blog already know that the house I live in I bought through an Open House - but that was almost four years ago. I am an open book my friend.
Dec 16, 2007 02:04 PM