Scheduling a Showing is Not Intended to be a Negotiation!

Real Estate Agent with Keller Williams Realty | Northern Virginia | 703.635.0388 0225 189802

Scheduling a Showing is Not Intended to be a Negotiation!  

This comes from a place of creating good will between our sellers (whom we could not survive!) and agents.

Almost every time I go to schedule showings for my buyers unless I'm leaving a voice message for a seller, they somehow feel obligated to make my showing feel like it's more of an intrusion than helping them to sell their home.  I get everything from, "Another agent is coming at that time, can you come earlier/later", or "Today is not a good day for (insert reason here)".  Granted, there will ALWAYS be exceptions...BUT... are just a few expectations we as listing agents should be setting with our seller clients:

  1. When an agent calls to show, please try to be as FLEXIBLE as possible to accomodate them.  Remember - they might be bringing your buyer!!
  2. Agents are often on a very tight schedule and often times have multiple clients they need to accomodate in a single day (and especially weekends!)
  3. Agents are accountable to do thorough preparation, to include giving sellers whose homes they are showing adequate notice
  4. Due to the volume they are managing, sometimes they are left with little time to plan for their appointments for the day
  5. Logistics can cause a showing to be earlier or later than planned.  If an agent is significantly ahead or behind schedule they should call.  If it's within an hour, please be understanding.
  6. Agents typically treat each other with respect, and ask if it's okay to "share space" while touring a home

Just a few thoughts so we can all work together toward the utopia we all look for...a smooth, uneventful transaction!!


Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Margaret Goss 03/18/2012 01:46 AM
  2. Barbara Martino-Sliva, Top Producer 03/18/2012 07:53 AM
Home Selling
scheduling a showing is not intended to be a negotiation buyers sellers

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Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

It's so infuriating, isn't it?  Sellers seems put out by the whole process, yet it's the only way to get it sold.  I have not been able to show several homes to potential buyers because of roadblocks that the sellers set up.

Mar 18, 2012 01:40 AM #1
Kathy Stoltman
Rockwood Realty - Ventura, CA
Ventura County Real Estate Consultant 805-746-1793

This is a very frustrating aspect of our business. What I find even more frustrating is working around tenant occupied properties, even when we give the tenant 24 hour notice. 

Mar 18, 2012 02:06 AM #2
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Lisa, you are right when you say "Scheduling a Showing is not intended to be a Negotiation"; but in our line of work, everything becomes a potential negotiation.  We even wind up negotiating with our spouses and children about family functions.  Doing what we love comes at a price.

We can help one another by pressing this issue to the sellers.  Talking in dollars may be helpful: putting off a prospective buyer cost the seller money.  Is the reason for delaying the showing worth the cost/risk?

Thank you for raising this issue.  Perhaps we may all benefit from this thread... 

Mar 18, 2012 02:26 AM #3
Robin Dampier REALTOR®
Coldwell Banker King - Hendersonville, NC
Hendersonville & Western NC Real Estate Source

There will always be the legitimate reasons to delay/control showings, but, otherwise I would think showing a sellers property should be as accomodating as possible.  Sellers in our area are generally very happy to have showings.  As Kathy mentions, tenants can be an issue.

Sue of Robin and Sue

Mar 18, 2012 05:14 AM #4
Carolyn Kolba
Serving Mentor, and all of Lake County, Ohio - Mentor, OH
Keller Williams Realty- Mentor, Ohio

This is an excellent reason why any agent who can... should use a firm like Centralized Showing Services to schedule their appointments.  The conversation you speak of should never even have a chance of starting.

Mar 18, 2012 08:05 AM #6
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Lisa Moroniak

SFR - Short Sale & Foreclosure Certified
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