All they want is someone will treat them like a customer

By
Real Estate Agent with RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590

Don't you hate going into a store and want to just browse around, when the sales person finds out you are not ready to buy or intend to buy, he/she will give you a cold shoulder colder than popsicle?  That smile on their face disappears faster than water going down to the drain, haven't you come across that before?

What about you?  How do you treat your customers?  Let say they come to your open house, you find they are not ready to buy yet, and no indication that they are working with any agents.  Would you ignore them because they are not ready to buy or try to leave a lasting impression, maybe just maybe they will call you when they are ready to buy.    

Working in sales and when your pay check is strictly commission based, we all want instant results and customers who can and ready to buy the first time we meet them.  Unfortunately the reality is always slightly different from what we hope for.  Yet, it doesn't mean those customers can't be our clients one day....if you can keep in touch with them, keeping them in the loop, try to keep that impression lasts much longer, persistence will pay off one day.

I have quite a few clients shared their previous "unpleasant" experience from other agents with me that how they shut them down as soon as they found out they couldn't buy at the time...but they became my clients, they bought from me, they closed and they became a proud home owner.

They needed guidance on how to improve their credit scores and history, and they don't have the resource to know what to do.  All I do is give them the information they need, check on them monthly, keep in touch with them till they are where they need to be to buy.  They all are very appreciative of the efforts, patience, and help I provide...it doesn't cost me anything...keeping in touch with customers and clients is what I do anyway.  I let them know up front that we are not going to look at any houses, the goal is to get the scores up so they can buy later.  They never asked me to show them any houses, all they do is get all their ducks in a row so they will be ready soon.

I also have clients who were not ready to buy when we first met, but I kept in touch with them.  They told me they wanted to work with me because I always kept them in the loop and sent them information and updates.  They just want someone who cares and willing to work with them even when they were not ready.

Working with clients like this may take longer to get to the finish line, but it is so rewarding to watch them making improvements to their life and finally become a proud home owner.  On top of that, they are so happy to send me referrals, it is a happy ending for all of us!

Posted by

 

Serving Marion, West Memphis, Crawfordsville, Hughes, Horseshoe Lake, and surrounding areas.  If you are planning to sell or buy, please feel free to give me a call, find out if I am the right agent for you.

 

 

 

Rita Fong, REALTOR®

RE/MAX Real Estate Today

1813 Highway 77  Marion, Ark. 72364

cell:901-488-9590

office:870-735-4663

fax:870-735-4668

http://www.ritafong.remaxarkansas.com

Like me @ facebook

 

 

 

Comments (46)

Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Bill and Greg, I do understand the difference between customer and client when it comes to real estate :) ...I am referring they are my customers before they become my clients.  Thank you for stopping by and comments. 

Aug 06, 2012 08:16 AM
Marlis Landreth
Retired - Tucson, AZ
Retired Tucson Realtor

Rita, I really like how you put the analogy - just browsing, but potential buyer later.  Great job. 

Aug 06, 2012 09:41 AM
Juli Vosmik
Dominion Fine Properties - Scottsdale, AZ
Scottsdale/Cave Creek, AZ real estate 480-710-0739

Rita, you are SO RIGHT.  Courtesy starts at the first meet - it's all about first impressions.  

Aug 06, 2012 10:14 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Rita I hear this very often, many customers who come to may say they expereinced this during their "looking" or "thinking" phase. I make customers for life which keeps them coming back

Aug 06, 2012 11:33 AM
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Rita, You are so right.   People just want to be treated like people, like someone that counts.  Thanks! 

Aug 06, 2012 11:42 AM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Rita,  the "Golden Rule" always works!  Treat others like you would like to be treated.

Aug 06, 2012 02:04 PM
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

Follow up and sticktoitofness are a true Sales Pro's best assets.

Aug 06, 2012 06:52 PM
Regina P. Brown
MBA Broker Consultants - Carlsbad, CA
M.B.A., Broker, Instructor

I agree with you Rita!  Build good relationships, meet new people and gain friends.  That's expanding our SOI.  People would love to work with people they trust, respect and are nice to them.

Aug 06, 2012 07:28 PM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Rita, we say "they don't care how much you know, until they know how much you care".

Aug 07, 2012 02:50 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Carla, you stick with them and they trust you, good for you!

Aug 07, 2012 05:32 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Brad, exactly.  Provide great customer service is the key in sales, and is the right thing to do, too.

Aug 07, 2012 05:33 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Marlene, they do go a long way for sure.

Aug 07, 2012 05:36 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I like to help people and as long as they treat me right and are honest I will help them when I can.  Does not matter if they are ready to buy yet.

Aug 08, 2012 02:13 PM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Rita:

I am now in the process of helping a client I have been in contact with for 10 years.  I have had listings from clients I have been in contact with for 5 - 7 years.  I know eventually they will be ready to sell, so I am patient and keep in contact with them.

Aug 09, 2012 03:02 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Brian, some like to do their home search way before they are ready, if we can keep them informed and they keep coming back for us, it is always a good sign to me. 

Aug 10, 2012 03:04 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Jeanne, there is always different practice in different market, I am glad it works for you, too.

Aug 10, 2012 03:06 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Nina, they appreciate your patience and efforts of helping them, that's why they come to you when they are ready.

Aug 10, 2012 03:07 AM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Chris and Dick, I always initiate the conversation and see how they respond, it is case by case situation sometimes, but this method has been doing very well for me.

Aug 10, 2012 08:30 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Rita, Congratulations on the featured post. I always ask prospects at my open house if they would like me to call or email them. I tell them I am not going to call if they do not want me to.

Sep 26, 2012 09:14 PM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

Gita, I always open the door for conversation, and ask for their email address, also ask if they like me to text them instead.  It works out real well for me this year so far.  Many people are shocked and pleasantly surprised to know there is agent out there will follow up with them even though they are not ready to do anything yet.

Oct 05, 2012 04:08 AM