We hear about "the Right Comment at the Right Time" can make a difference in peoples lives and choices.
As real estate agents and broker's we are constantly asked, "what do you think?" That is because of our professional status as a Realtor. We make life changing comments that sway buyers and sellers in their decision making process.
Do you take the time to make sure you step forward in your life to help more than just your real estate clients? Sometimes neighbors, friends and family need an ear. The Right Comment at the Right Time.
My father-in-law is in the advanced stage of dementia. He has good moments but not good days. His wife has few people she can confide in about her loss of her husband. Not the physical loss, the emotional loss. The conversations, the tender touches the little gestures we become so attached too when married for a long time.
My wife can give me a look, and I immediately know if she is anxious, bored or ready to leave. I also know if it is an approving look, a skeptical look or a bewildered look! We develop these signals without saying a word. It can be heart breaking when they fade away. You see the person you have known for years, remembering each wrinkle, scar and gesture.
I don't think most of us realize how impact-full our words and gestures can be to our clients and those around us.
I rarely say anything about a brand or company but individuals I think should be recognized.
A local CVS pharmacist shared some information with my mother-in-law about a medicine, and politely asked, does your husband have dementia? Her husband was not with her at the time so this was the first time they had a conversation specific to her situation. She had been told by the attending doctor what to expect. She had also had numerous conversations with my wife and read extensively on the subject of dementia. That doesn't make it any better or easier to go through.
The pharmacist said, my father had dementia. He continued, "I worked in a facility specific for dementia patients. It is so emotional to lose the person you have known and still have them standing in front of you with a blank look." He shared how he, his mother and wife had to make the agonizing decision to place his father in a adult care facility to be able to save his mother, who loved and cared for his father.
The mother was wearing out, serving his father's every need. Making sure of his safety. Trying to include him in daily life activities. He said it was difficult to go out to eat because he wanted to share his stories with anyone who would listen. Sometimes people at the next table or across the room. He would get up and wonder over, interrupt them and ask if their meal was as good as his. Or if they recognized him from his volunteering efforts he did (12 years ago) for veterans and street people.
Our words can make an impact on more than just our clients. Our referrals to the right agency, caregivers or social services extend our influence and value creating a better community.