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Hello?????...... Do You Think It's Possible to Get a Showing Appointment?

By
Real Estate Agent with Liberty Homes RS-#62825

Okay...the ball is in the other hand and the shoe is on the other foot. I'm playing chameleon and representing the buyer in a changing market.  I spent four hours yesterday and part of today calling to schedule appointments. You see, my clients are Relocating to Hawaii and arriving in just a couple of days and they want to see homes....immediately.

Good. So I want to schedule as many as possible in the Ewa Gentry and Ocean Pointe Communities for the day after they arrive because they are adamant to get in contract as soon as possible so they do not have live out of suitcases for longer than 30-45 days.

 Out of 25 properties that my clients had picked through our Client Gateway System throughout the past three months as well as fine tuning over the phone a couple of days ago this is the communication I received from the listing agents:

  • Four agents actually answered their phones and I commend one for answering her phone at an Open House. Must not have been busy.
  • Two returned my calls within a couple of hours and gave me confirmation.  Happy happy joy joy.
  • Two returned my call today (the day after) of which one said they were withdrawing the listing from the market. That was a courteous call to let me know.
  • I again called two of them that had not returned calls....one answered and said the seller is hard to get  a hold of. The other said he got my message and was meaning to call me back and then gave me lockbox info. Gee, thanks for making me feel privileged.
  • I managed to get two more appointments for agents that didn't return my call but answered the phone. Isn't answering and returning calls one of the important parts of our job?
  • I sent out five emails for showing appointments as well. They wanted emails instead of calls and only ONE responded with a call back.

And .....as of this evening I have a total of 10 appointments out of 25. It's the end of day two trying to get appointments and it's been downright exhausting.  For homes priced between 500k-600k you'd think that they would be working for their seller.

I really thought this was going to be a breeze because of the high inventory in this area. That's what I get for thinking.  Good thing I was thinking correctly when I thought I'd better be pro-active and start way early to make appointments.........

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

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Hawaii Real Estate and Relocation Blog.

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Comments(70)

Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Jo: Yeah...no courtesy and it happens all over...no matter what the scenario...it will happen ...

Lil Bro: Greed may come into play.....some may be part time agents with full time jobs...some just don't care...and whatever the excuse....there is no excuse. :)

Feb 26, 2008 03:46 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Lisa: At least you got a call back two days later....lol! I still don't have return calls ....

Sandra:  Yeah...I suspect the same.... thing is...give a courtesy call..ya know?  OH....they can't if they're busy trying to rile up the buyer too. lol!

Feb 26, 2008 03:57 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
Gary: Oh...I know I'm definitely not the only one....it was just my turn to rant lol! (oh...and to let everyone know it happens here too :)  I was amazed how many have been withdrawn and the expired ones were due to the lack sense for listing price. Now, go figure that the listing price started at 100k over market price and they slowly started coming down only for the seller to realize that the agent who told them they could get X amount for their property just wanted to take a listing...no matter how ridiculous it was (we have the ability to click on our price and it gives us a history of all action on the property....I was also amazed to see three different companies within a course of six months...wow)
Feb 26, 2008 04:00 AM
Renae Bolton
Marketing 4 Realtors - Garfield Heights, OH
I'm your Professional Real Estate Marketing VA!

Sally, Sally, Sally!  Do you not realize just how busy real estate agents are?  I mean, they have listings to get entered into the MLS, other listings that need to be enhanced on their websites and on Realtor.com, property flyers to create and distribute, ads to put into newspapers, other ads to get into Homes and Land and other real estate magazines, and e-mail blasts to send to area agents so that they can get these properties sold!  Do you really think they have time to call you back so that a potential buyer can go look at the property? 8-)  Seriously though, I think some agents shoot themselves in the foot by not being more proactive toward other agents and their potential buyers.  But, as someone else already said, this makes it so much easier for you to stand out from the crowd!

~Renae

Feb 26, 2008 07:47 AM
Sandra Carlisle (Ayers)
Berkshire Hathaway California Properties - Newport Beach, CA
Real Estate Marketing & Sales

I just figured out how to get those listing agents to call back!

I mentioned someone I had been trying to get ahold of for the last 3 weeks to a month last night.  I called this morning on an 800 # he had posted on his website for buyers. 

I didn't mention being an agent on the message, just my first name and that I wanted some more information on that property.  Twenty minutes later my phone rang.  Guess he wanted to double end it.  :)

Feb 26, 2008 08:30 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
I feel your pain! I just got a call back today from the assistant of an agent I called on Saturday. I guess she doesn't personally return her calls. *sigh*
Feb 26, 2008 11:29 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Sandra: That's cool...I'm going to use that one in just a bit to see if I can get any more call backs...lol! Good one!

Lisa: I guess not...yuk.

Feb 26, 2008 11:48 AM
Harley Ramsey
Keller Williams - Chatsworth, CA
Chatsworth, CA Real Estate
Hi Sally,  Good thing you got an early start on it!  Won't escrow be fun with one of those agents who doesn't answer their calls?  Cheers, Harley
Feb 26, 2008 02:44 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
Hey Harley! No kidding...and hey...I just got a call from the one who had a cell number but the recording said to call back later. Come to find out he changed carriers and he got a bum rap and didn't realize it. He gave me a new number and changed mls....  And no....I'm not calling the others that I called twice and they didn't even bother to call. nope...that's it.
Feb 26, 2008 03:11 PM
Thesa Chambers
West + Main - Bend, OR
Principal Broker - Licensed in Oregon
Sally - makes you want to strangle someone uh?  we luckily can usually call the seller directly - that does help when making appointments
Feb 26, 2008 04:48 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sally - yes, setting applintments sometimes can be aggravating. In my area most are lockboxes and we are told to call the sellers in most cases - leave a message and go, that sort of thing. I am always amazed at the number of agents who don;t return calls. Had one the other day when I was out with people - called the agent on the spot to get into a vacant property no avail. Never DID get a call back about showing his listing.

Jeff 

Feb 26, 2008 05:28 PM
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor
Sally - you would think the market is booming with that kind of response from listing agents! Guess they aren't interested in selling those homes after all!!!! Too bad you can't let the seller know what the problem is -
Feb 27, 2008 01:49 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Thesa: If they need help then they should ask someone to co-list. We don't get into calling sellers let alone signing together. They say...conflict of interest... (especially if agents don't have any ethics)  We instruct to speak to the agent.

Jeff: We have some lockboxes but if the agent doesn't call back then how we gonna get it? We do not call sellers....sometimes sellers botch up everything with talking or begging too much :0

Barbara Jo: That's what I thought.....booming or not though...they must not be interested.

Feb 27, 2008 04:19 AM
Marzena Melby
Coldwell Banker Burnet Realty - Richfield, MN
Realtor, Twin Cities Minnesota Real Estate
Sally - It can easily happen that you show 20 properties, or so, and the clients (even though motivated), do not choose any of them for various reasons.  This market, or not, it isn't always easy, or smooth.  Best of luck to you!
Feb 27, 2008 12:36 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info
Some agents just don't get it.  Oh well, there's plenty of other homes to see.
Feb 28, 2008 01:43 PM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Sally,

 Really liked your post/ Blog on agents in Hawaii, sounds like Las Vegas. I have called listing agents and only get a voice-mail and or no call back. I try to show only vacant homes because sometimes it will take 2-3 days to be able to get in the house.

With the market the way it is you get a bunch of agents that are lazy and I really wonder if they want to sell the home they have listed.

Investors have arrived in Las Vegas and are buying Bank owned properties, sitting on them till the market goes back up and flipping them.

I really think some times that the Investors, etc. create this market like this so they can make money off the foreclosed homes, sad isn't it.

I will keep you Post/Blog and read it over, I really like it.

Please check out my Post/Blog:  Mother that has not seen her daughter in six years,  " THANKS "

Feb 28, 2008 03:21 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Marzena: Yup...just depends on the agent and of course...if the client likes the property. If the agent does not return calls though...how can my client see it to decide?

Georgina: Well, out of all the homes we saw yesterday....they are deciding between two.

Robert: The majority of homes we saw were vacant but we still have to get a call back from the agent if the showing instructions state...call agent.

Feb 29, 2008 02:31 AM
Maria Couto
RE/MAX Premier - Berkeley Heights, NJ
Realtor with "Results That "MOVE" You'
Wow Sally, I may have a problem getting feedback, but never getting an appointment to see a home. Hawaii must be hot in this market.
Feb 29, 2008 09:50 AM
Bill Schwent
Casa Tierra Realty - Santa Fe, NM
Santa Fe Broker

Sally,

Good post.  If there is any good coming out of the current downturn in the real estate market nationwide is that most of these psuedo Realtors will disappear.  We, and the public, will be better for it.

All ... hang in there and keep commuicating.

Feb 29, 2008 12:29 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Maria: No....not way hot... in fact...it's slower with sales....but still stable price wise.... but I did expect a little more jumping on it...ya know?

Bill: Ah....I do believe you may be right...they're weeding out as we speak :)

Feb 29, 2008 03:14 PM