Over the years, I have found the quantity and quality of calls requesting feedback to wax and wane inversely with the level of activity in the market. From 2000 to 2005, I could count on one hand the number of requests for feedback calls I received per month. Now, I’m getting called before I get my seatbelt fastened to move on to the next property.
Do you make or respond to requests for feedback on listings? What do you consider effective strategies in seeking feedback? Do you return calls asking for feedback? What situations really annoy you?
Some of my pet peeves:
- If you want my insights, call me directly; no assistants, automated queries or emails;
- Don’t wait a week after I have been through and expect me to remember lots of details;
- If you want my opinion on price, don’t be insulted when you receive it;
- Don’t argue with me about adjectives I use to describe the dump you called “a diamond in the rough”;
- Don’t keep me on the line for 15 to 20 minutes hoping to find ammunition to lower the price;
- Be professional and polite.
Dave Rosenmarkle
Broker Owner
Highland Realty
Arlington, VA
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