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But What About My Stats!!! What would you do?

By
Home Stager with Real Estate Staging/Rooms Rearranged, LLC

I want to ask the Active Rain SIF bloggers what they would do.   My head hurts!            

In the sluggish market of AZ. we've had many success stories.  Homeowner listings that have been on the market for over a year have hired us - we staged it - it sold.  Sometimes within a few months or a few  weeks - sometimes in a day!  I am sold on the concept of staging - 100% sold.  I know that it works!  But what do you do with the ones that don't sell and you have no control over the situation.

Here is my concern.  I've had 2 spec homes staged for a local builder for over a year - you heard me right...FOR OVER A YEAR!  Yes, some stagers would love this scenario.  You're right, I have made money on the rent but my stats look awful.  Beside the fact that I really feel bad for this builder and my ego is saying.....could I do more.....is my staging the reason....what can we do?  Then I snap out of it and say it's not my fault!  I can't control the price.  The homes look great and responses are wonderful.

I know these spec homes are over priced.  Even the Realtor that has the listings say they are overpriced.  I'm not faulting the builder, they bought the land on the high side of the market - now they are trying to get back their investment.  But when do you just let it go and realize you must take a loss?  Not for me to say....but what about my stats?  Do I worry about them - do I just let them go and collect my rent.  Homes that are priced over a million dollars (as these are) move slowly in our current market. 

What would you do in this situation?  I'm looking forward to your responses.  I think it's human nature to want to succeed in every situation, especially when you believe in your product.  I rack my brain daily to know what is the best solution.  Is it really up to me?  Help me justify this issue.

 

 

Comments(23)

Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Donna - Thanks for your 2 cents.  I do appreciate your comment.  We all want the best for our sellers and I need to learn it's out of my control now.

Michelle - I know you are right.  I am not disappointed in our staging - I know it looks great.  I guess I just needed to know it happens.  It's just frustrating to have a listing drag out this long.  You are correct...STATS don't pay the bills and I have done the best job I can.  Hopefully, when my head hits the pillow tonight, I will let it go knowing my part of the job is done.   Thanks..

Jul 27, 2008 04:44 PM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Connie - Great idea.  At least the Realtor is on my side for a job well done.

Jul 27, 2008 04:46 PM
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CSP Realtor, Etc.

Break your stats down by price range and that way your over million won't skew the rest of them.  Also, you can use it as an example of how staging and price must go hand in hand.  If one is out of balance the magic is gone. 

Jul 27, 2008 04:48 PM
Anonymous
Anonymous

Debbie - I had a town home I staged that took about 9 months to sell.  I would check in with the Realtor as well and she would always tell me that she would get comments that the staging looked great but the home was to small (plus there were others for sell in that area).  The sellers also had to reduce the price.  IF the builder wants to stop renting the furniture he has that option, right?  Therefore, you have nothing to feel guilty about (I know I felt guilty/bad etc... as well).  I like Terrylynn's suggestion to use it as an example.

Jul 28, 2008 12:18 AM
#7
Sandra Hughes
Redesigned Spaces - Northern Virginia - Fairfax, VA
Redesigned Spaces - Fairfax County, Virginia

Hey Debbie- that was me above, for some reason a "fatal error" occurred and my name wasn't captured.

Jul 28, 2008 12:20 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

You've asked a good question that probably many of us have wondered about. I was also going to suggest that you break down your stats by price range, and see that Terrylynn beat me to it!  You can rest in the knowledge that the staging job was well done and the feedback you've received has backed that up. 

Jul 28, 2008 04:24 AM
Holly Sirois
Sold on Staging - Atlanta, GA
Home Stager - Atlanta

Hi Debbie, Being a newbie I don't have an answer for you but I'm dealing with a similar issue. I staged a home that seemed over-priced at least to me. The house looks great but no offers yet. The seller wants to keep it staged because the comments have been so positive. Now the same seller wants me to stage another home which I think will also be a hard sell in this market even with staging. But I'm not the REA and it's not my job to price the home. I'm there to give it the best possible chance by doing a great job staging. If all of the comments on your staging are positive, then you've done your job well.  But I know how you feel, I'm worried that if the homes don't sell right away it will look like my staging was a failure. Some things are beyond our control. Staging does help sell a home but only if the other components are in line....pricing and marketing. I'm learning!

Jul 28, 2008 05:19 AM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Terrylynn - Thanks for the suggestion.  I will definitely do that!

Sandra - Thanks for your kind words.  I know you are right, "I have nothing to feel guilty about"

Maureen - It's just nice to know others feel the same way....thanks.  That's why I love AR.

Holly - I can see now that we are all going to experience this in our staging careers.  Thanks for your reply.

Jul 28, 2008 05:49 AM
Elaine Manes Gage
Home Staging Online Services - Denver, CO
Staging done ONLINE!

Debbie- I feel your pain! Tomorrow, I destage a home I staged in February. It finally sold AFTER they reduced the price! I know it looked terrific, the agent was thrilled, but it was a fix and flip and sometimes those sellers set a price that is completely unrealistic. I am thinking of excluding all fix and flips from my stats for that exact reason. The great thing about owning your own company is that you do have the freedom to market yourself the way you want. And you can certainly break down the stats anyway you want, as long as you are still remaining honest.

When first meeting with a client, I always bring up the subject of how the most perfect staging is not going to sell a house with an unrealistic price tag! Good luck!

Jul 28, 2008 06:25 AM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Elaine - Thanks for your comment.  Sadly, its a different day in the real estate market.  Many sellers are still in the mind-set of what was 3 years ago.  What our properties were worth then is not what we can get now.  Many will not let go of the past - I know the market will come around again but I think it will be awhile.  This builder must have deep pockets.......for now at least.  I just need to keep telling myself - it's out of my hands now.

Jul 28, 2008 06:38 AM
Emma Vargas
Simply Staging - Cameron Park, CA
Simply Staging

I've been in this situation as well, I just de-staged a house (2 weeks ago) that was on the market for just over a year.  It was one of my best Consultations to date - I just knew it was going to sell right away.  However, when I found out the asking price, it seemed high.  When I spoke with the sellers - they confirmed it was priced on the high side.  I just reiterated that the best staging work in the world would likely not sell an overpriced home (in this market).  They finally reduced by $100k, and they sold.  The work I did received rave reviews, and the sellers have vowed that the staging made all the difference.  What can you do?  I received a call from another agent who saw my work, so in the end - it was worth it.  I'll leave this job out of my stats, but for this reason, I do get feedback on pricing like is it high, low, just right.  I've never had anyone say to me that its none of my business - I believe that it is my business to know.  Good luck!

Jul 28, 2008 07:03 AM
Ginger Foust
Certified Staging Professional - Oakhurst, CA
Home Stager Oakhurst CA, Dream Interior Redesign & Staging

Debbie, when our market hit this BIG lull I stopped distributing my personal stat's sheets.  I do not want to mislead anyone and as said time and time again there's so many things, out of our control, that lead to a sale.  SO...stats be darned for now.  Good post, I'm enjoying reading everyone's comments. 

Jul 28, 2008 07:03 AM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Emma - Isn't it a little frustrating when you know it's overpriced and all of your creative and hard work can't help the situation?  I got quite a few jobs from the homes in the beginning, but I don't know if they're getting showings anymore. 


Ginger - Thanks for you comment.  I'm gonna follow suit and also stop - or a least divide the two and show why some sell and others don't.

Jul 28, 2008 11:21 AM
Earleene Woods
Keller Williams Experience Realty - Murray, KY
ASP, CRS, GRI

As an agent that has also taken the ASP class, I know that condition and price go hand in hand for a quick sale.  I am to the point of turning down listings if they won't price it within 10% of the market.  Why spend money on a listing if it won't sell?  It costs money.  As Terry Watson says sometimes you just have to tell sellers "You know, I'm good, but I'm not THAT good!"

Jul 28, 2008 01:04 PM
Karen Dembsky
Peachtree Home Staging LLC, Home Staging in Atlanta, GA - Peachtree City, GA
Atlanta Home Staging

This is a great post -- it is different for all of us, for sure.  Bottom line -- staging helps, it does not hurt.

Just lay it out -- I agree with Connie -- she is a smart cookie!i

Jul 28, 2008 01:04 PM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Karen - You are correct - Staging helps, it does not hurt.  Thank you for taking the time to comment on my blog.  I'm honored.

Jul 28, 2008 01:28 PM
Michelle & Joe Kaspari
Essential Home Staging - Sacramento, CA
Essential Home Staging, Sacramento

Hi Debbie,  Great question and I can tell you what I do.  First of all, my stats are "my" stats.  I do think they are important to my marketing package and business model.  I think the key is whether the STATS are relevant or not. 

We have had a few properties come off the market over the last couple years.  Two were $100,000 overpriced ($1.2 - $1.5 Million) and one of the others was a flip that the homeowner decided to "test" the market by staging overpriced then decided to rent the property out until the market improved.

I do two things.  First I have a column on my stats report that is titled "competitive".  This is where in conjuction  with the REA I determine whether the price was "in the ball park".  If the price is not even in the ballpark and the homeowner or realtor are "testing the market" I do not reflect those STATS in the numbers I use for myself.  Secondly, when I discuss Statistics with my clients I review my stats and industry stats.  When discussing my company stats I make it very clear that I take the price into account and explain that there have been a few properties we have staged that are not included in our numbers and why.

I find myself telling my customers time and time again about my vested intrest in the sale of their property.  We have a proven track record that we want to keep intact and their listing price could effect that.

It is a tough market to price a home in.  So to some things up, I reccomend placing those homes in a different column or category.  You can only control what you have control over.  Your success is not always reflective of your stats sheet.

Joe

essentialstaging.com

 

Jul 28, 2008 02:10 PM
Debbie Wheeler
Real Estate Staging/Rooms Rearranged, LLC - Chandler, AZ
Chandler, AZ Rooms Rearranged RESA, IRIS

Joe- Insightful comment.  I guess things are the same all over.  I agree with your views regarding a proven track record...we were very proud of ours.  I think I was living on that high.  In the beginning, our homes were selling right and left.  We've had homes sell with the first buyers that viewed the property after staging.  It's that pumped up feeling that makes us crash - or feel like  "What more could we do",  when the market goes bad.  I still believe 150% that staging makes a huge difference....but it only works correctly when everything else is in line - the home still needs to be priced right.  Sellers and Realtors need to remember, whether it's a buyers or sellers market, we will always bring an added advantage to any sale.  Thanks for commenting.

Jul 28, 2008 03:55 PM
Deborah Chene
Staging Impressions - Farmington Hills, MI

Your blog brought back memories (nightmares) of a statistics course I was required to take when I thought I was going to continue with business school.  I also hold the Ethics board position in our local IAHSP chapter so acting ethically and professionally is important to me.  You will always have outliers in your business those properties that fall outside the normal boundaries.  They are very often thrown out when compiling stats.  I agree with Joe and all those that commented.  You don't have to include outliers in your averages or you can explain them with a note or in discussions with your clients.

You cannot control price or location and in many instances condition (although we do our best on that one.)  You also can't control how many deals fall through these days. Most consumers understand exceptions and most stagers if they have been in business long enough have had houses that stay on the market longer than they would like or don't sell.  Most active and busy Realtors have lost a listing or had one that didn't sell. 

If you can learn anything from this take it with you, but know that you did your best and we don't control the universe. 

Jul 29, 2008 12:41 AM
Anonymous
Dee

Debbie, Just a thought. If the home is over priced there is not much you can do. If you know the builder well enough have a sit down and discuss what you can do together to make it sell. Have this little pow wow and maybe he will think about reducing the price and then maybe there could be an Open House or maybe you and your business partner could do a special open house of your own. You never know, get the word out yourself. Do you have a realestateshow of this property. Send it out in a mass email or put the property show on activerain. Just some suggestions. Good luck.

Aug 10, 2008 04:01 AM
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