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Would You Like Attitude with Those Fries?
A friend of mine lived near a Popeye's Restaurant where the food was great, but the drive through clerks were surly and the food was never ready.  They never caught unto the fact that people wanted buckets of fried chicken on Sunday after church.  This was so predictable that if you got in line with four cars ahead of you on Sunday afternoon, you could be assured that there'd be no chicken ready by the time you got to the head of the line.  (It would be 30 minutes till the next batch was ready.)  Many times they would be out of advertised food items for days. 
Maybe running out was a sign that the food was good. Maybe the long waits you experienced for the order to come up was a sign that the food was cooked to order.  Both things would have been bearable would have been if the clerks had more of my "It's My Pleasure" attitude.  Instead of growling at customers before going back to flirt with the guy on fryer duty, they might have said, "It will be just a few moments for your piping hot, freshly cooked chicken dinner to be ready.  Would you like a complimentary ... more

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