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WHY YOU LOST MY BUSINESS...
I don't ask for much from a business that I patronize.  Treat me fairly and professionally.  So, here's how you lost my business:
You changed your business hours to something most working people would find hard to accommodate. When I showed up during your business hours, you had a sign on the door saying you would be back in 15 minutes. You weren't. When you did show up, you helped me find the product I was looking for, but then told me you were out of it. There is an expectancy from the public to the service industry to show consistency and quality. 
Consider that the restaurants you patronize week in and week out are the ones that have consistently good food and service.  The barber or hair stylist that you are loyal to always give you the result you wanted.  The employer that you feel loyal to is the one that is consistently fair and appreciative of your work. The grocery store that you favor is the one that always has what you are looking for at a price you are expecting. The Realtor you use consistently gives you their full attention and represents you well. Customers only want the service that they ... more

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