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May I talk to your supervisor, please?
"May I talk to your supervisor, please?" has an ominous sound to it, doesn't it? This weekend, my son made that request of the support specialist at my web hosting service. When the supervisor came on line, my son first asked if she knew to whom she was speaking. "Uh, yes, sir."
"Will you be able to write down or record our conversation?" he asked. "And I want to be sure you know that everyone in my family subscribes to your service, with several domains and web pages hosted there?"
"Uh, OK," she said, growing more uncomfortable. "What can I do for you, sir?"
"The lady who was just helping me did an excellent job. I know you don't hear from many satisfied customers, so I want to be sure you know how pleased I am. I assume that you know who was working with me. Do you have a special form or something that you can fill out to see that she gets credit? I understand that she does not work on commission, so I want to be sure she gets some recognition for a job well done."
What he heard next was silence, broken only by the sound of paper ... more

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