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Did they mean what you thought you heard?
I have been reading a book by Celeste Headlee, We need to talk. Something I read in there, and I will paraphrase: Do not presume that because you are both speaking English you mean the same things with the words you choose and speak.
My wife is from the Netherlands, so automatically I know she is smarter than me because she speaks English very well, plus German, and some French, and of course Dutch. Unfortunately, many English speakers speak well, English and that is it, oh yes, LOUDER ENGLISH as well, because that will help them to be understood. My mother came from this school, and thought by also speaking more slowly it would help as well, as long as it was louder too.
Anyway, what Trudy and I have found is that we don't always understand what the other person is saying. We need to clarify what the other speaker means by what they say. Something we find very useful to do with clients. And emotions can also make it hard to understand each other, and we all know buying a home is emotional at the best of times.
An example, we were recently discussing rejection. Any born English speaker seems to automatically understand ... more

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