customer service: A Company’s Greatest Asset
- 11/22/13 06:16 AM
A Company’s Greatest Asset
“Every Company’s greatest assets are it’s customers,
because without customers there is no company.”
Michael LeBoeuf, American Business Author,
Management Professor
As I see it . . . . . . .
A company’s greatest asset
Some people will say its profit . . . . in reality there will be no profits without customers.
Other will say it’s the people in the company . . . . The people in the company are the company’s greatest resource. The quality of the company’s customer service and customer experience … (11 comments)
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customer service: Be Yourself . . . . Be Unique
- 09/22/13 10:45 PM
Motivational Power Quote
Be Yourself . . . . Be Unique
“Don’t be afraid to be unique or speak you mind, because
that’s what makes you different from everyone else.”
Dave Thomas 1932 - 2002, American Businessman,
Philanthropist, Wendy’s Founder
As I see it . . . . . . .
Be yourself . . . . Be unique
People like you for who you are . . . . be unique and the best you that you can be.
People will do business with because of who are . . . . … (11 comments)
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customer service: The Affairs of Men
- 09/07/13 12:40 PM
Motivational Power Quote
The Affairs of Men
“In great affairs men show themselves as they wish to be seen.
In small things they show themselves as they are.”
Nicholas Chamfort 1741 – 1794, French Poet
As I see it . . . . . . .
The affairs of men
There are successful people who talk the talk . . . . and back it up by walking the walk.
They will tell you what they’re going to do . . . . and they go out and do it . . . . … (5 comments)
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customer service: Does Your Business Have Game?
- 08/16/13 10:44 AM
Motivational Power Quote
Does Your Business Have Game?
“The companies that survive longest are the ones that work
out what they uniquely can give to the world not just growth
or money but their excellence, their respect for others, or their
ability to make people happy. Some call those things soul.”
Charles Handy, Irish Author
As I see it . . . . . . .
Does your business have game?
Ask yourself the following 10 questions . . . .
1. What’s unique about your business . . . . and does … (8 comments)
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customer service: Commit Yourself to Do Your Best
- 08/07/13 12:00 PM
Motivational Power Quote
Commit Yourself to Do Your Best
“If your doing your best, you will not have to worry
about failure.”
Robert S. Hillyer 1895 – 1961, Poet, Writer
As I see it . . . . . . .
Commit yourself to do your best
An amazing thing happens . . . . when you commit yourself to do your best. You raise the bar of your expectations and your future.
As you continue to do your best . . . . your are getting better at what your doing and moving closer … (2 comments)
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customer service: Patient Attention to Details
- 07/12/13 01:04 AM
Motivational Power Quote
Patient Attention to Details
“If I have ever made any valuable discoveries, it has
been owing more to patient attention than to
any other talent.”
Isaac Newton 1642 - 1727, English Physicist, Mathematician
As I see it . . . . . . .
Patient attention to details
The business environment continually shifts . . . . the one constant with successful professionals is their . . . . patient attention to details.
Where the quality of a real estate transaction meets and exceeds the customers’ expectations . . . … (1 comments)
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customer service: Increasing Your Business Opportunities
- 07/02/13 01:08 PM
Motivational Power Quotes
Increasing Your Business Opportunities
“If we don’t wow them it’s likely that we won’t do business with them.”
Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker,
Trainer and Author
As I see it. . . . . . . .
Increasing your business opportunities
You increase your business opportunities when you set a high standard for your business . . . . . and for the level your customer service that you consistently deliver. Your customer service . . . . will be measured by your ability not only by meeting … (7 comments)
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customer service: The Smoke and Mirror of Customer Service
- 06/24/13 10:38 PM
Motivational Power Quote
The Smoke and Mirrors of Customer Service
“Bad customer service is smoke, while good customer
is a mirror.”
Lou Ludwig, Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
As I see it . . . . . . .
The smoke and mirrors of customer service
The business that moves to the front in their profession . . . . is a business that is focused on their customers and creating unforgettable customer experience.
A business that is focused internally . . . . and focuses on the … (5 comments)
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customer service: Know Your Business Inside Out
- 06/07/13 09:01 AM
Motivational Power Quote
Know Your Business Inside Out
“To succeed in business to reach the top, an individual must know all it is possible to know about that business.”
J. Paul Getty 1892 – 1976, American Industrialist
Founder of Getty Oil
As I see it . . . . . . .
Know your business inside out
To master your business . . . . you have to know it inside out.
To understand your business . . . . is not enough to keep you out in front in your profession and on … (3 comments)
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customer service: Make a Presence
- 06/05/13 07:30 AM
Motivational Power Quote
Make a Presence
“Presence is more than just being there.”
Malcolm S. Forbes 1919 – 1990, American Business Leader,
Owner and Publisher of Forbes Magazine
As I see it . . . . . . .
Make a presence
There’s more than just being where you are . . . .
Make a presence . . . . make a difference in bring there.
There are those who show up in body only . . . . and make no contribution . . . . they are just an empty suit … (7 comments)
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customer service: Your Best Advertizing is
- 06/04/13 01:00 PM
Motivational Power Quote
Your Best Advertizing is
“If you do build a great experience customers tell each other
about it. word of mouth is very powerful.”
Jeff Bezos, CEO Amazon.com
As I see it. . . . . . . .
Your best advertizing is
Can’t be brought . . . . the price involves both high and the cost low investment of time and effort.
The best advertizing . . . . is word of mouth.
Once it’s earned . . . . people will give it freely . . . . … (8 comments)
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customer service: Excellences is an On-Purpose Habit
- 05/22/13 01:30 PM
Motivational Power Quote
Excellences is an On-Purpose Habit
“Excellence is an art won by training and habituation. We do
not act rightly because we have virtue or excellence, but we
rather have those because we acted rightly. We are what
we repeatedly do, excellence then, is not an act but a habit.”
Aristotle BC 384 – BC 322, Greek Philosopher
As I see it . . . . . . .
Excellences is an on-purpose habit
Professionals set the standards of excellence for their life . . . . and for the level of … (7 comments)
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customer service: Commit Yourself to do Your Best
- 04/25/13 09:11 AM
Motivational Power Quote
Commit Yourself to Do Your Best
“If your doing your best, you will not have to worry
about failure.”
Robert S. Hillyer 1895 – 1961, Poet, Writer
As I see it . . . . . . .
Commit yourself to do your best
An amazing thing happens . . . . when you commit yourself to do your best. You raise the bar of your expectations and your future.
As you continue to do your best . . . . your are getting better at what your doing and moving … (2 comments)
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customer service: Care About Doing it Right or Doing it Better
- 04/21/13 08:40 PM
Motivational Power Quote
Care About Doing it Right or Doing it Better
“Any activity becomes creative when the doer cares about doing
it right or better.”
John Updike 1932 – 2009, American Novelist, Poet,
Short Story Writer
As I see it . . . . . . .
Care about doing it right or doing it better
What to do . . . . when there’s something to do.
There are so many thing that you have to do . . . . that you can easily look for ways to slide by many … (9 comments)
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customer service: Be a Yardstick of Quality
- 04/20/13 10:07 PM
Motivational Power Quote
Be a Yardstick of Quality
“Be a yardstick of quality. Some people aren’t used to an
environment where excellences is expected.”
Stephen Jobs 1955 - 2011, American Entrepreneur Co-Founder
of Apple
As I see it . . . . . . .
Be a yardstick of quality
More and more customers want a quality business relationship today. . . . and will not settle for less.
They may not come right out and tell you that they want it . . . . but I can assure that they … (5 comments)
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customer service: We Are All in Sales
- 04/14/13 11:09 PM
Motivational Power Quote
We Are All in Sales
“The fact is, everyone is in sales. Whatever area you work in, you
do have clients and need to see.”
Jay Abraham, Marketing Expert
As I see it . . . . . . .
We are all in sales
No matter what role you fill in your company . . . . we are in sales.
When you have a business contact with a customer they are judging the company by that relationship . . . . They are sorting the information and with a positive business … (6 comments)
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customer service: A Reputation can be Tarnished in a Single Act
- 01/22/13 10:44 PM
Motivational Power Quote
A Reputation can be Tarnished in a Single Act
“The reputation of a thousand years may be determined
by the conduct of a single hour.”
Japanese Proverb
As I see it . . . . . . .
A reputation can be tarnished in a single act
I buy the tires for my cars at national chain store that are located in malls throughout the country. My rationale is that with the amount of driving that I do as a result of my business that I can have the tires served … (6 comments)
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customer service: Customer Service is an on Purpose Activity
- 01/10/13 12:05 PM
Motivational Power Quote
Customer Service is an On-Purpose Activity
“Customer Service is like taking a bath; you have to
keep doing it.”
Anonymous
As I see it . . . . . . .
Customer service is an on-purpose activity
Customer service is a lot like taking a bath . . . .
If you start to miss your baths you won’t smell very good and people will not want to be standing around you. If you stop providing exceptional customer service there won’t be very many of your customers returning to do business … (6 comments)
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customer service: A Personal Commitment to Excellence
- 01/05/13 11:26 PM
Motivational Power Quote
A Personal Commitment to Excellence
“I will demand a commitment to excellence and to victory,
and that is what life is all about.”
Vince Lombardi 1913 – 1970, football coach
As I see it . . . . . . .
A personal commitment to excellence
Excellence is not a sometime thing . . . . you’re either in 100% or you’re out.
Professionals and businesses that achieve a high level of success get there because of their commitment to excellence in their product and the delivery of their services.
The … (4 comments)
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customer service: The Desire to Win
- 11/16/12 01:19 AM
Motivational Power Quote
The Desire to Win
“Winning isn’t everything. Wanting to win is.”
Catfish Hunter 1946 - 1999, Baseball Player
As I see it . . . . . . .
The desire to win
The desire to win . . . . is the desire to success and that desire becomes a motivation for the level of success that person achieves.
The person that’s passionate about winning focuses their energy on working towards that outcome.
They say that winning isn’t everything and they may just be right . . . . What … (3 comments)
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