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YES, He Gets It - an Appraiser who understands

By
Real Estate Broker/Owner with The Jordon Wheeler Group GA License# 264359

Yesterday I received a voicemail message from an appraiser about a listing I have in the Duluth subdivision Wilbrooke.  As I listened to the message my first thought was that the listing four doors down from mine must have a contract.  When I returned the call, the appraiser said he simply needed to confirm that the basement in my listing was 100% finished.  I confirmed that my basement is 100% finished with a bedroom, full bathroom, a full kitchen and hardwood flooring throughout.

After I answered the appraiser's question, I took the opportunity to inquire about the subject of his appraisal.  Was it for the other listing?  "No," he replied. "Someone is doing a refinance."  "Oh...OK" was my response.

Now to back up a little...when I first took the listing in Willbrooke and started studying the comparables in the subdivision, I had a hard time finding listings that had sold for even half of what the seller paid for his home.  I looked at existing home prices, did a CMA for the previous twelve months, and something still did not add up.  So I took an evening and walked through the subdivision.  That's when it dawned on me that the subdivision was really two phases.  One phase began with an average price of $170,000 while the other phase where my listing is located began with an average price of $270,000. 

In the last two years the $170,000 homes have foreclosed at a much faster rate than the $270,000 homes.  The $270,000 homes experienced less than six homes going into foreclosure in the two year period.  The $170,000 homes had quadruple the number of foreclosures in the same period with both phases having pretty much an equal number of properties.

The data pointed to the lesser valued homes having a real affect on dragging down the value of the homes in both phases.  My gut reaction to the seller was that agents and appraisers just weren't in tune with the differences in the phases and hence flowed with the downward spiral.  That was the only explanation for why a 2600 square feet foreclosure could sell for the same price ($145,000) as an 1900 square feet home in the same subdivision in similar condition but in different phases.

So the last part of the conversation with the appraiser was to put it out there.  I gave him a very brief synopsis of how I saw the values in the neighborhood being affected by the two diferent phases.  And how the slightly older smaller phase has been a drag on the values of the phase where my listing sits.  And guess what?  He agreed with me and said 'that is why you sometimes have to go outside of the subdivision to really get true comps.'

After we hung up, I was thrilled because I could see the appraiser understanding where I was coming from with the list price.  "Yes, he gets it."  The appraiser is local to the area and understands how one phase of much lesser value impacted the other phase's value in a dramatic way.  This can only happen when we who are guardians of markets are not keen to is driving value for each and every property we list.  We tell sellers all the time to ask us 'what's my house worth?' and we have to do our very best at establishing a real value for the property.  Appraisers impact the process as they have the final say in determination of the value of a property.

I could have easily went along with what I initially found in the MLS and told the seller his house was worth $110,000 less than it really is.  But I chose to exercise more of my analytical skills coupled with every day experience in real estate to give the seller a true value for his home.  The steps I took required more of my time and went beyond producing a CMA.  And I see that the appraiser is taking those same steps to get the values in the neighborhood going in the right direction.

I challenge all listing agents/brokers to more aware of what you propose to a seller for a list price.  Don't be so quick to place all faith and trust in a CMA pulled from the MLS.  Take a minute and get to know the neighborhood.  There may be more value there than meets the eye.

5/16/14 UPDATE: This post was originally written in the latter part of 2011.  Willbrooke is continuing to improve, and we recently had a record sale of a home in Willbrooke that was above the initial purchase price of the home.  Willbrooke is bouncing back.

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Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hello everyone, I apologizefor taking so long to respond.  Business has been seriously busy, but I needed to pause for a minute and thank everyone for reading the post and suggesting it be featured.  Awesome!

Hey Joe - it took some time, but I definitely believe the effort is being rewarded.  Thanks for commenting and continued success to you sir!

Hi Sally and David - indeed it a strange numbers game these days.  Thanks for commenting and continued to you guys!

Hey Ed - I was pleasantly surprised to get a little of his ear.  Thanks for commenting and continued success to you sir!

Hey Patrick - you're welcome.  Thanks for commenting and continued success to you!

Hey Michael - I was so happy and thankful that the appraiser 'got it'.  Thanks for commenting and continued success to you!

Hey J. Phil - it was very refreshing.  And yes I will save his name and number for future reference.  Thank you for commenting and continued success to you and your brokerage!

Hey Anthony - to encounter an appraiser that will take the time to listen is a little rare for me.  Hopefully I will have more of these rare occasions.  Thanks for commenting and continued success to you sir!

Hi David and Annette - it is so refreshing and good for the owners in the subdivision.  Thanks for commenting and continued success to you guys!

Hey Mike - your obeservation of appraisers is right on.  And I'm keeping his name and number (maybe he has an associate in Northern Virginia).  Thanks for commenting sir and continued success to you sir!

Hi Howard and Susan - you have hit the nail on the head.  The changes continue to create frustration in the some markets and yield bad valuations.  My encounter with this appraiser represent a change in direction.  Thanks for commenting and continued success to the team!

Hey Bill - thanks and I neeed the exercise. :)  Thanks for commenting and continued success!

Hi Margaret - it took a little time, but I feel really good about the service I'm giving my clients.  Thank you for commenting and continued success to you!

Hi Erica - I hope to be able to share more good stories.  Really appreciate you commenting and continued success to you and your team!

Hey Cal - it takes both the appraisers and the realtors to get the values going in the right direction.  Thanks for commenting and continued success to you sir!

Hi Rosalie - I had taken a BPO like that and I just could not get a value that worked within the guidelines of the AMC.  Had to decline the order.  There are definitely some tough ones.  Thanks for commenting and continued success to you!

Hi Carla - that odd call was good news.  Thanks for commenting and continued success to you!

Hi Sandy - we do need more like him.  Thanks for commenting and continued success to you too!

Hey Barb - glad this story brought some light to you.  Thank you for commenting and continued success to you!

Hi Evelyn - definitely agree that appraisals and valuations are hard jobs.  Thank you for commenting and continued success to you!

Hi Yvonne - you are doing an awesome service for your clients.  Thanks for commenting and continued success to you!

Hi Christine - it is the buyer who make the final determination.  Thanks for commenting and continued success to you!  By the way love your profile pcture!

Hi Sharon - we have to know our neighborhoods.  Thank you so much commenting and continued success to you and Frank!

Hi Karen - unfortunately even appraisers can get in a rut...glad to talk to a good one.  Thank you for commenting and continued success to you!

Hi Bill and Cyndi - to do the best job valuing properties, sometimes you have to outside the neighborhood.  Thanks for commenting and continued success to you guys!

Hi 1st Crown Realty - your observations are so true.  There has to be more serious thought put into real estate valuations and the policies that affect the business.  Thank you for commenting and continued success to you!

Hey Ric - yes most do.  Thanks for commenting and continued success to you!

Hello Akerly Team - it is so easy to rush through a valuation/CMA but one has to feel good about the results.  Thanks for commenting and continued to you guys!

Hey Kimo - it is so much about being local.  Thanks for commenting and continued success sir!

Hi Violetta - you make an excellent point.  We had so many of these mega developments being built in the last 20 years and now the housing crisis has brought about real challenges in getting good valuations because the appraiser or agent does understand the differences within the development/subdivision.  You are a real jewel to the owners in your market area.  Continued success to you and thank you for commenting!

Hi Tamara - you're correct.  Thanks for commenting and continued success to you!

Hi Lyn - you know I had the same thought but an agent who called me on my value confirmed what I was thinking.  No one had taken the time to understand.  We get hammered daily with the bad news and if we are not careful, we will feed that the attitude into our business and contribute towards decline versus improvement in housing values.  Thanks for commenting and continued success to you!

Hi Ann - thank you for your accolade - :) continued success to you!

Hey Gene - a local agent who understands the local market...every seller needs one.  thank you for your comment sir and continued success to you!

Oct 23, 2011 04:28 PM
Jayson Holland
Listings.com - Denver, CO
Jay Holland

This happens all the time. And the (clueless) banks will list that nicer larger property at a price comparing it to the cheaper ones so about $110k less then it should be.... and sell it in 1 day to a VERY HAPPY investor.

DUMB-DA-DUMB-DUMB-DUMB......

Oct 23, 2011 05:19 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hey Jayson, you are so right.  The investors in the area are buying and flipping even as I type this response.  Continued success to you!

Oct 23, 2011 05:41 PM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi JORDON,  Excellent post.  I am you shared and will take the info into consideration.

Oct 23, 2011 10:44 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Bob, glad to share and thanks for commenting.  Continued success to you sir!

Oct 24, 2011 02:16 AM
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

It is truly amazing the number of deals that are lost by bad appraisals!!!

Oct 25, 2011 08:08 AM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Bill and Cindi, too many for sure.  Gotta have more local knowledge.  Continued success to you!

Oct 27, 2011 02:22 AM
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

Jordan - Thank you and continued success to you as well.  By the way, I meant to tell you earlier - congrats on the feature on this article.  It was very enlightening!

Cyndi

Oct 27, 2011 02:46 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Thank you Cyndi!  It's always an honor to be featured.

Oct 27, 2011 03:50 PM
James Ebert
EAS Inc - Westlake Village, CA
"Trust James"

Jordan,

As an appraiser, I thank you for sharing your market perspective with others, including this appraiser. I am encouraged to hear that he took the time to make a few calls, and was lucky to find you. I have been fortunate when calling agents to get a lot of good data, as well as inside information on the other sales. We are all in this boat together and will have a safe voyage, if we look out for each other and our clients, like you have.  Have a terrific holiday season.

 

Oct 28, 2011 01:49 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hey James, we have to work together for our clients.  Thanks for commenting and continued success to you!

Oct 30, 2011 07:43 PM
Sylvie Stuart
Realty One Group Mountain Desert 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagsta

Great post! You definitely did your due diligence when pricing that home, and it's good that there is an appraiser on your side, sometimes that can affect the sale if they don't understand the differences in a neighborhood.

Mar 11, 2012 11:12 PM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Sylvie,

The appraiser has a lot of say nowadays, and they have to be smart about their business.  Thank you for commenting and BEST of SUCCESS to YOU this year!

Mar 14, 2012 01:48 PM
Jeff Jensen
The Federal Savings Bank/Lending in 50 states - Greenwich, CT

It is nice that you can communicate with appraisers.  We mortgage people can't even talk to them.

May 15, 2014 07:25 AM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Jeff, that is one of the biggest 'To Dos' for Listing Agents these days.  It is a privilege and appreciated.  Thank you for stopping by!  Best of GREAT success to you in 2014!

May 15, 2014 08:04 AM
American Brokers Realty Group
American Brokers Realty Group, Inc - Cape Coral, FL

This is great information that I will keep in mind.  A very well written blog, looking forward to more in the future!

May 15, 2014 08:46 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Challenge received....it is the agents who  TAKE the listing at the price that the market cannot support that make us all look less than professional.

May 16, 2014 12:33 AM
A. J. Zaki
REMAX Realty Pros - Boca Raton, FL
Home Finder In Florida

                                                                                                                           Useful information. Thank you for taking the time to post!

May 16, 2014 01:46 AM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Hi Jordan, I love it when the appraiser gets it and you are able to use it to facilitate the transaction process instead of trying to work around it. Thanks for the useful post!

May 16, 2014 04:19 AM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Thanks Sarah and Lester!  Best of GREAT success to your team in 2014!

May 16, 2014 11:59 PM