Please Don't Take Your Anger Out On Me!

By
Real Estate Agent with RE/MAX Town & Country

I know there are two sides to every story but today has been one of those days where agents working for the banks have complained, lectured and refused to submit an offer for me. They appear to be angry at the amount of work they are having to do to submit offers. Well sorry but someone wrote that offer and that was work as well. 

Low offers are just a part of the business right now with all the foreclosed inventory on the market. Taking it personal is very unprofessional. As long as banks are accepting low offers they will continue to get them. I work with investors as well as all buyers. Submitting a lot of offers is just the way it is when you work with well financed investors who are actually getting great deals. 

I am not trying to be rude but....

What you have to do to satisfy your client, the bank, is not my problem. If you hate it then quit and I am sure there are 100 agents in line to take your job. I am going to do what my client needs done to get the deals. 

Do not expect me to be passive when you decide you need to lecture about a "proper" offer. I will bite back! Just submit my offer and don't get your panties in a wad. 

Manners have gone out the window with agents right now. Like I told an agent the other day....Let's just say what it is! You are trying to pacify an asset manager and make yourself look good at the expense of the agents trying to sell your inventory. 

Complain and gripe all you want. I am going to continue to run my business the way I want and make the offers my clients want to be made. If you say you are not going to submit my offer expect the gloves to come off. I have filled out your 26 page addendum and the GAR form as you requested as well as my information and my clients information in triplicate. Just submit the offer already! 

I know agents working for the banks are covered up in paperwork but so am I. Lets just all do our jobs and with a smile please. Things are not going to change any time soon. 

 

Comments (46)

Kristen Crabtree
Century 21 Hometown Realty - Pismo Beach, CA

Isn't it part of their fiduciary duty to submit all offers? And yes, why the heck are they taking it so personally? I have some agents in my area that are the same way, and I think you are right, they are just trying to make themselves look good to the banks. You never know what will happen with a low offer...I've seen offers that are 25% of list price get accepted. You just never know. They should know that and just submit the darn offer and not harrass you!

Dec 16, 2011 03:47 AM
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

Good job Sandra!

I recently had a contract on an REO when the lender required a minor crack on the house to be caulked and painted...$20 job.  Per the contract the seller was responsible for any lender repairs. 

Agent refused because as he said: 

 " I AM NOT GOING TO JEAPORDIZE MY LUCRATIVE RELATIONSHIP WITH THE BANK FOR  YOUR REPAIR....I AM NOT EVEN GOING TO ASK....BANK GIVES  ME 150 DEALS A YEAR...and... I BETTER NOT CATCH YOU SENDING SOMEONE TO DO THE REPAIR....JUST WITHDRAW FROM THE CONTRACT!"

The hair on my back stood up...

(yes, they fixed it)

Eve in Orlando

PS:  did I forget to say that he was at one time "realtor of the year"?

Dec 16, 2011 04:50 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Sandra:  One word ... Amen!

Gene

Dec 16, 2011 04:57 AM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Sandra, 

This is a very trying business.  I have been amazed at how much more stressful and difficult getting any home to closing is these days compared to 5 or 6 years ago. 

All the best, Michelle

Dec 16, 2011 09:46 AM
Luis Iniguez
Option One Real Estate - Fontana, CA
Search Inland Empire Homes For Sale - Short Sale Agent

If people just did what their suppost to do, we wouldn't have a problem.  I have also been in a position where the agents don't want to submit the offer.  They should try a new industry..

Dec 16, 2011 11:22 AM
Kay Van Kampen
RE/MAX Broker, RE/MAX - Springfield, MO
Realtor®, Springfield Mo Real Estate

I received an offer today that will not fly with the short sale lender.....I know, they countered much higher the last time, but it's my duty to present it to the sellers and see what they want to do, not me.  I can only guide them and work through the short sale.

Dec 16, 2011 01:13 PM
J. Philip Faranda
J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY - Briarcliff Manor, NY
Broker-Owner

Strange times. I have had a day filled with frustrating experiences, so I can relate to how you feel. It doesn't help to take it out on someone doing their job in earnest. 

Dec 16, 2011 02:57 PM
Raymond Kennedy
Keller Williams Preferred Realty - Orland Park, IL

Agents/Brokers sometimes forget we are simply the middle men, our emotions are not part of job description and plays no role or benefit in negotiations or facilitating the transaction. That being said, many REO agents/brokers believe they have a right to play by different rules and many get away with it. Once I feel an agent is reacting in this way I attempt to communicate through fax or email without any personal comments and only facts of the transaction. This has seemed to work when dealing with emotional agents/brokers. I seem to have a problem with out of area agents for the same reason. I think this might be that professionals don't have a respect for others outside their area especially if they do things different. When presenting offers the rules are very simple regardless of who you are, transaction type or where you are located, you present it without any hesitation and your client makes decision with your guidance. So I question why one of the easiest parts of our job gets such resistance by some.

Dec 16, 2011 03:50 PM
Anthony Daniels
Coldwell Banker - San Francisco, CA
SF Bay Area REO Specialist

Messengers sometimes get shot for all the wrong reasons.

Good post, thanks for sharing it.

Dec 16, 2011 04:01 PM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

Good that you 'bite back' and let them know where you stand. It is surely a frustrated process.

Dec 16, 2011 08:31 PM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

Someone used the term "lucrative" to describe a relationship with the bank. Probably have been some lucrative relationships with the devil as well. Seriously - your position is the right one. Your duty is to your client not the lender.

Dec 16, 2011 11:34 PM
Joe Jackson
Keller Williams Capital Partners Realty - Columbus, OH
Clintonville and Central Ohio Real Estate Expert

All offers not matter how low need to be submitted and the listing agent should thank the selling agent for the offer

Dec 16, 2011 11:55 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Sandra I list alot of Bank Owned homes here in NH and can tell you I would never act that way. I enjoy listing foreclsoures and welcome offers. You can not have a sale without first having an offer. I do not care what the are offer as long as the offer is in writing, includes a pre approval or proof of funds letter and the deposit is in the form of a cashiers check. Thanks for being straight forward with how you feel, but all bank owned listing agents should not be grouped as one. I have so much to say you inspire my point of view from teh listing agent of teh bank owned home. Anyway WHO would refuse an offer?

Dec 17, 2011 12:34 AM
Karen Crowson
Coldwell Banker Residential Brokerage - Rancho Bernardo, CA
Your Agent for Change
Extremely low offers don't fly in our area. There is a shortage of inventory in some price ranges. A buyer's agent needs to know tHeir market well and educate their buyers.
Dec 17, 2011 01:47 AM
Linda Jamail Marshall
Linda Marshall,Houston Texas, Linda Marshall, Realtors® - Houston, TX
Broker, ABR,QSC,RECS,ACRE - Innerloop Houston, Tex

I agree with Scott #40

Happy Holidays from Innerloop Houston, Texas

Linda Jamail Marshall,Broker,ABR,QCS,RECS,ACRE

Dec 17, 2011 05:21 AM
Linda Jamail Marshall
Linda Marshall,Houston Texas, Linda Marshall, Realtors® - Houston, TX
Broker, ABR,QSC,RECS,ACRE - Innerloop Houston, Tex

and I neglected to mention, just did a Fannie Mae a couple of days ago and I thought I was going to lose my mind but submitted a "complete package, albeit lowball" there were at least 10 others I am aware of(but historically I suspect they were not as complete as mine), we got the deal.

Dec 17, 2011 05:24 AM
Frank Iglesias
Working With Houses, LLC - Atlanta Real Estate Investments - Lawrenceville, GA
Atlanta, GA Real Estate Investor

Nice post.  All offers must always be presented.  I have gotten the 'are you sure' question or even told they will not present the offer to which we remind them we will go to the state board to address the issue if that's how they want to play ball.  But this is the EXCEPTION.  Most REO brokerages have good hard working people that understand the environment they are in and this is just part of the industry today.  Most of them don't get worried about this because they know they are in a good spot.  Steady inventory for years to come despite ups and downs.  I wouldn't complain either but sometimes people are people.  Take care of your clients and get that offer in!

Dec 17, 2011 01:50 PM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

I thought we were obligated to show all offers on a property, whether our client is a bank or not.   This agent needs to either move on, get an assistant or just adjust his/her attitude.

Dec 17, 2011 11:34 PM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Sandra

I feel this happens too often in this business. We all take it too seriously sometimes and I bet there is not one of us here on AR that haven't put our personal side into a deal. The one thing certain, there is never a reason or time not to be courteous. good luck, cheers cvc

Dec 19, 2011 06:11 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

Working for the banks is very difficult. I know. I speak from personal experience. But that is no reason to not act professionally.

Sep 12, 2012 02:49 AM