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Do YOU know what your agent is doing?

By
Real Estate Agent with Orlando Area Real Estate Services

Actually it's hard to believe, but I am coming to the conclusion that there are real estate agents out there who simply do not want to sell their listings.

First of all, many of them price them inaccurately to begin with and then simply throw them on the MLS in the hope that someone else does their job for them.

Secondly - and perhaps more importantly if you happen to be a seller - there are so many Realtors out there who simply do not return phone calls to pass on showing instructions.

No one home

I have some buyers in town right now. They are cash buyers and I have been working with them for six months now. They have finally made their trip here and they are ready to buy.

We have narrowed it down to one community - not bad huh? - and this couple will buy something in the next three to seven days.

We talked on Thursday so I could get us some listings to see. Of the ten phone calls I made just FOUR were returned.

So first day out was yesterday. We had a very nice breakfast and discussed their wants and needs and then we started our journey. We get to the first home ON TIME and knock on the door. We were supposed to be let in. No answer. I couldn't believe it. I called the listing agent who I had spoken to some 15 hours earlier - no answer.

We moved on to the second home and while we were driving there (maybe a four minute trip) I get a call from the listing agent's assistant. "Dave has to leave". Yes, "Dave" was supposed to let me in. But "Dave" got a call and had to leave. I said "I am like three minutes away and I'm EARLY". Well "Dave" had to go, but she would see if she could get him to hang on for another few minutes.

We saw it, but "Dave" chased us around this listing - almost a $500,000 listing I might add" and gave us no time to feel our way through it.

This is a crazy situation. There is a good chance my buyers might purchase some new construction now - which I'm fine with, but how can sellers of re-sale homes find this acceptable? The answer is of course that if they knew, they wouldn't.But they don't know and NAR says I can't tell them.

________________________________________________________________________________________________________

(Copyright © 2008 By Simon L Conway All Rights Reserved.)

Please give me a call if you have questions about the Central Florida real estate market.  You can reach me on 407 876 8200.  Also visit my web site at http://www.simonconway.net/ or http://www.move2orlando.net/

Also remember to check out my weekly radio show - The Home Team - which airs every Sunday at Noon Eastern and if you are not in Central Florida then you can tune in on line at http://www.540wfla.com/

John Walters
Frank Rubi Real Estate - Slidell, LA
Licensed in Louisiana
I also think a lot of sellers aren't interested in selling their homes unless they get full price or close.
Jan 26, 2008 05:11 AM
Judy Tuscano
Prudential Verani Realty - Nottingham, NH
NH Real Estate Professional
Simon, Some things and people never change. My question is, why don't sellers hold their agent accountable? If an agent is hired to do a job then no matter the excuse, they should do the job. If that means asking the seller to allow a lock box for emergency situations then so be it as long as the seller knows their agent is doing things in their best interest. Somehow here I think we may be preaching to the choir but perhaps sellers monitor this type of post and will read and it will help them make a more informed decision when hiring an agent.
Jan 26, 2008 05:16 AM
Leah Mealiffe
Fountain Creek Properties - Colorado Springs, CO
It is very frustrating that the Seller's aren't being properly represented.  It's also embarassing to be turned down or away when trying to show a Buyer a home.  But in the end, keep doing the right things and we will be rewarded!
Jan 26, 2008 05:26 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

Al - not always my point - this is about badly represented sellers more than other agents.

John - that is up to the agent to educate the seller and also to turn down listings from unrealistic sellers

Jan 26, 2008 05:30 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

Judy - you pose an interesting question

Leah - frustrating is an understaement!

Jan 26, 2008 05:44 AM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

I completely automated my showing instructions a few years ago.  I found out that the #1 phone call I received at the office was a request for showing instructions from other Realtors.  Having many agents and over 200 listings, there is no way I can keep track of the showing instructions for each property unless I or my assistant are sitting at a computer when the phone rings.  So I put all of my showing instructions in the MLS.  I love the new ShowingTime feature.  All the showing info is right there in the computer for any agent to read.

For sellers who don't like lockboxes, I make sure to tell them that they better keep their cell phone glued to their hip and answer it when I call.  Otherwise they may just lose out on the sale of their house.  Many Realtors are lazy (like myself) and if the listing is difficult to show they will just skip it altogether.

As for the overpriced listings, those Realtors apparently are bored and have nothing better to do with their time than fool with a listing that will never sell.  My rule as of about 2 years ago is that if the seller will not list at the price I recommend (or agree to reduce their price after 2-3 weeks), that I will turn down the listing.  I would rather focus my energy on something productive than waste my time on a listing that will never sell.

Jan 26, 2008 09:03 AM
Lindsey Hasford
Edina Realty - Elk River, MN
Bringing you home...
That's such a sad situation. Do agents realize this colors the whole view of the home?
Jan 26, 2008 10:18 AM
Broker Nick
South Florida Real Estate & Development, Inc. - Coconut Creek, FL
Broker Nick Relocation Broker Service
I totally agree with you. But that is why discount real estate is going by the way side. We need real professionals out there doing the professional thing. It makes our life much easier and the buyers and sellers will appreciate it too.
Jan 26, 2008 11:16 AM
Andrew Trevino
ADT Real Estate - Wilkes Barre, PA
Wilkes-Barre Homes For Sale

Simon,

This is a common occurance in our market as well. It's so frustrating when you have a client ready to commit to a home and you can't get into them to see them. I would never let the owner open the door to a $500K listing without me being there. How sad.

Jan 26, 2008 11:34 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

ROB - there is a price point in the market where sellers insist the listing agent is there for all showings. These are the people who no showed for me yesterday.

LINDSEY - well one thing is for sure  -  the sellers have no idea what is going on

ANDREW - I know.

Jan 26, 2008 01:04 PM
Alexander Harb
Knights Investing - Mesquite, TX
Dallas, Texas Real Estate Investing

How can an agent push around some people
who will be making him over $10,000 in commissions??!!??

I say that agent needs a NEW job.... and NOT
in real estate.....

Agents that show no respect of the business OR the clients
and other real estate professionals out there need to check
thier attitude or just check out.....

And that's the truth...PPPhhhtttt!!!!

=-)

Jan 26, 2008 06:26 PM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F
I don't normally list those high end houses.  I have shown plenty of high 5 figure houses (600-800K) and rarely had a listing agent ask to meet me at the house.  I can understand that though.  I remember showing a 2 million dollar house on the Butler Chain a few years ago and the listing agent did show us around.
Jan 27, 2008 01:13 AM
Robert L. Brown
www.mrbrownsellsgr.com - Grand Rapids, MI
Grand Rapids Real Estate Bellabay Realty, West Mic
I've had that happen here at times. It's frustrating to say the least. I've had it happen during the inspections. They follow you around. Now THAT'S frustrating for the buyer and their realtor alike.
Jan 27, 2008 04:24 AM
Dennis Swartz
Full Circle Property Management - Columbus, OH
MBA, GRI...experience counts!
I have to agree. But on the other hand, when an agent calls on my listing at 5 PM on a saturday and wants to see it in an hour, that is tough for me to accomplish and for the seller to be ready. Some agents have figured out you need to set an appt. in advance!
Jan 27, 2008 10:35 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
Thanks for all the comments people. I am sorry that I have been too busy to answer everyone individualy which I like to do.
Jan 27, 2008 01:14 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
I am shocked by how little some seller's agents are doing to help their sellers.  I had one agent insist it was not important to remove more than 3 feet of snow -- we had to hike through the snow -- and found a trashed home (not disclosed!).  It was a horrible experience for me and for the buyer -- what a waste of time!
Jan 29, 2008 07:47 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
Well we don't have the snow problem here, but finding a home trashed is not uncommon.
Jan 29, 2008 09:03 AM
Vanessa Plante-McDonald, MBA, REALTOR® - Cash Rebate to ALL My Buyers!
Bethel Equities, LLC - Laurel, MD

I'm not sticking up for anyone but it can discouraging trying to sell a knowingly overpriced listing.

Feb 15, 2008 11:42 AM
Selling Homes in Western New York, Licensed Real Estate Broker, Terri Kern
Turning Key Realty - East Amherst, NY
Terri Kern, Broker, Turning Key Realty

Seller's have to disclose right?   Well it's too bad that we can't give full disclosure back to the seller about their agents and lack of interest in selling their homes.  It happens to me all the time and many other agents I know.  This does not seem fair to the Seller.  NAR needs to investigate this and put something in place that will make Seller's Agents accountable to the Seller.  Maybe the answer isn't to contact the seller directly, but rather to have a reporting system with NAR and have them inform the seller of any complaints. 

Feb 15, 2008 06:00 PM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL

VANESSA - it happens on all types of listings - to me anyway.

TERRI - NAR isn't interested. It is just interested in increasing membership and therefore money.

Feb 16, 2008 12:04 AM