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How do you show a home?

By
Real Estate Agent with RE/MAX Preffered Group

Sounds like a simple question. Why can't I find clear cut rules on the internet anywhere? I was talking to the owner of an expired listing the other day. One of his complaints was he didn't get any type of feedback and wasn't even sure the Realtor showed up. 

When I show houses in Cincinnati I follow a basic procedure and document everything each step of the way. I thought all Realtor's did something similar?...I guess not.

When I am showing Cincinnati houses for Sale I always schedule it through the listing agent or get a confirmation from the owner in the case of a For Sale By Owner. 

I always have my tour of homes on my tour sheet. That is where all the info is kept and that sheet stays in the file for at least 3 years. I write the buyers comments as well as my thoughts about the property on this sheet because the moment I return to my office there will be an email from most all the listing agents asking for my feedback. My thoughts on buyer agent feedback will be the topic for another blog post.

I post the arrival time as well as our departure time. While in the home I suggest the buyer look in all the closets, under the sink and check out all the appliances that the seller indicates leaving.

Many times it is important to sit in the living room or Kitchen and feel exactly how it will be if living there. I don't like to rush a buyer yet we have had the discussion that if they don't feel good in the home and are not considering it as a viable prospect to let me know and we can leave at anytime. 

I am not fond of being responsible for the sellers pets. For example my instructions can include such things like "Don't let the cats out". or Front door will be unlocked, just lock it when you leave. These requests are not acceptable for me. I don't like to enter a home that was left unlocked nor do I feel responsible for the sellers pets. But we do our best to accommodate all the parties. This may be just the right house for my buyer.

It is very uncomfortable to show a house when it is occupied. My buyers always feel awkward in this situation.

Last thing I always leave my business card with the date and time on the back and I leave everything the way I found it. If lights were on they stay on. If they were off I turn them all off unless my instructions were otherwise.

I will be discussing this on my radio show "The Rock & Roll Real Estate Hour" Sunday December 9th at 10:00am. You can access it from the internet at www.Oldies1480.net

 

Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I love the idea of leaving the card with date and time of visit. Thanks for the tip.

Dec 08, 2012 07:38 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Very good procedures.

There is definatly an art to showing homes and while each home is different, it's essential that the buyer's agent be attentive to how the buyers react to a showing. 

Dec 08, 2012 08:23 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Showing homes with real video, with audio makes the process multiply, to create an open house round the clock too.

Dec 08, 2012 09:06 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

This is the same thing that I do when showing homes to people here in Fort Wayne.  Good post.  I'll have to check out your radio show.  

Dec 08, 2012 09:27 PM
Joel Weihe
Realty World Alliance - Wichita, KS
Helping you to use your VA home loan benefits

Some Realtor's simply don't leave feedback. I send out 3 requests on every showing of my listings. I'll call a couple times after that but i don't like to. i don't like when agents call me for feedback. Owners live for feedback and it frustrates them when they don't get it.

Dec 08, 2012 09:31 PM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Gary, we depend instead on the electronic lockbox as our method of knowing who showed and getting feedback.

Dec 08, 2012 09:46 PM
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

Good morning Gary - I'm definitely going to check out your radio show this morning!

Dec 08, 2012 10:06 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Gary, you've covered all the bases for a successful showing. Documenting everything is a good idea.

Dec 08, 2012 10:27 PM
Rick Phillips
Appraisals Guaranteed - Alexandria, VA
Expert & Customized Valuations

That's an excellent point about not entering a home that was left unlocked.  It exposes you to all kinds of liability, especially if you were to go there alone.  This doesn't even begin to address safety.

Dec 08, 2012 11:07 PM
Digital Digital
Alachua, FL
full service

Hi Gary,

Great post!

I love your idea of writing down the time you enter and leave a home. Could I borrow this idea?

Have a fabulous week!

Dec 09, 2012 12:49 AM
C. Lloyd McKenzie
Living Albuquerque - Albuquerque, NM
Living Albuquerque

Good Morning Gary,

Excellent post  You make some very good points.  Here is my two cents, I am trying to make my business paperless. With the use of Smartphone and the Lockbox, why is it still necessary to write down what time you enter and exit the property?  The Listing Agent can get this information from Supra. 

Dec 09, 2012 02:45 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

On an owner occupied property I will leave my card and turn off any lights that were turned on -- this lets the owner know I was there. We also use Supra Lockboxes in my market area, so the entry is recorded.  The listing agents know who has been through, when and how many times.

Dec 09, 2012 10:36 AM
Gladys Webb
Kreative Realty LLC - Tuscaloosa, AL

I always wanted to know what where other agents take on the lights, I usually turn them off, but I also try my best to leave a business card so they will know who came by that day. I do like the idea of the time on the cards this is a good idea and tool to use to keep sellers informed, and involved.

Dec 09, 2012 10:57 AM
Brian Park
Park Realty Investments - Murray, UT

When I was showing houses I adopted a showing card. It identified me, when I showed the home, and that I would contact their agent so and so if there was any feedback the buyers might have that could be useful to their agent in the marketing of the home. 

I would then leave a voice mail for the agent that I showed the property and the results. The listing agent could then call the sellers and say agent brian and his buyers felt the home was so overpriced that a reasonable offer would probably be rejected since they appeared not to be serious sellers at that price, or their loving dog killer tried to have one of them for lunch and agent brian was notifying the agents in his office to avoid killer's house, and  he thought it might be wise if the sellers put an attorney on retainer. I had a few sellers call me about my feedback after the listing agent called them and I gave it to them straight, and the listing agent loved me paving the way for a correction of some sort. Of course I was on the sellers **** list.

Dec 13, 2012 02:34 AM