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I Love the Smell of Looky Loos in the Morning

By
Industry Observer with RETIRED / State License is Inactive Inactive License Oregon

I Love the Smell of Looky Loos in the Morning

Over the years, my looky loo radar has been heightened to a fantastic level.

Looky Loo:  "A person who seems interested in making a purchase, but whose actual intention is only to browse."

Read the above quote again.  The actual intention . . . is only to browse.

The actual intention is not to buy a home.

When consumers want to go browsing, a real estate agent takes a considerable about of time to accommodate this request.   There is an appointment to set up in order to actually tour the property, scheduling time in the agent's schedule to accommodate the request, researching the property, driving to/from location, etc.  

In my estimation it takes at least 2-hours of invested time to accommodate a request from an unknown buyer, aka a Looky Loo.

As a busy agent who represents Buyer Clients, these 2-hour investments can be a real time suck.  As a result, there are a lot of agents who want to "QUALIFY" the buyer with a series of questions:

  • Are you working with an agent?
  • If I show you the property and you want to pursue the possibilities of owning it . . . how prepared are you to make an offer?
  • How will you be buying the property?

This morning I answered a call from someone:

"Hi, I'm calling about your listing."  

We've all had these calls.  

Looky Loo Alert:

  • I'm calling about your listing aka: Only browsing.  The unrepresented buyer who wants to get cozy with the listing agent states that.  As if "calling about your listing" will delight the listing agent with the dreams of sugar plums and double dips dancing in their heads.  My brokerage only offers Buyer Broker representation.  My website BuyersAgentPortland.com is quite clear on that. 
  • I live down the street aka: Only browsing.  Perhaps they are curious about pricing, condition. But since they already live down the street, chances are, they're not going to be moving down the street . . . to this property.
  • I'm here in town for the weekend aka:  Only browsing.  If they were serious about buying, they would have had a real estate agent lined up already.  It's called RELOCATION and relocation buyers are serious buyers, and don't leave it to chance.
  • I have a pre-approval  Stating what the agent wants to hear!  If a buyer tells me they have been pre-approved, I always ask when the pre-approval was dated.  Chances are -- it's stale!  Serious buyers don't have 3-month old pre-approvals.

And the Browse Goes On . . . 

  • I am paying cash.  
  • My agent is out of town. 
  • How do I know if I want to buy the place . . . I haven't seen it?
  • I'm investing in a rental
  • I'm calling for my friend

 

Posted by

 

 

Carla Muss-Jacobs has RETIRED effective May 1, 2018

Representing Buyers in the Portland Metro Real Estate Market | Clackamas Multnomah and Washington Counties | Since 1999

Carla Muss-Jacobs, REALTOR®, ABR, CEBA, ePro
Principal Broker/Owner ~~ INACTIVE

Carla Muss-Jacobs' retirement became effective May 1, 2018

Direct: 503-810-7192 

 

All Rights Reserved © 

Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Carla, I don't think we can always make generalizations like this. I had a guy call me last year. He had been looking on my site for awhile. He wanted some assistance buying a home in a particular neighborhood. I took him out the next day. Showed him three houses. It took about 1.5 hours. We went to lunch and we wrote an offer. Sometimes these Looky Loos actually buy. I earned $10K that day.

Aug 10, 2014 01:02 PM
Sharon Paxson
Sharon Paxson, Realtor® EQTY Forbes Global Properties - Newport Beach, CA
Newport Beach Real Estate

Gret post Carla, and there are many who are truly just browsing!!!! I get very similar calls as you do on a regular basis, and they want us to show property that afternoon . . .

Aug 10, 2014 01:49 PM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Carla, I just drove 60 miles for a buyer who pretended to be serious - howehoweverre, wanted a 'deal'! I just don't like those looky loos....

Aug 10, 2014 02:08 PM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Carla,

Love your initiative to ask when the pre approval where provided.

To avoid cash buyer looky loos...ask for their POF.

Aug 10, 2014 02:25 PM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

This is also true at Open Houses (I had one today).

I'll always greet people, and if they are neighbors, great, welcome to the party.  One couple told me they were buyers and were able to give me their buyer agent's name (that is always possible, some there are many we-have-an-agent-but-we-dont-know-their-name types). And then, I hear  "we're at least 6-9 months away because we have some credit issues".

And just like that, they moved from the buyer column to the looky-loo column.

Aug 10, 2014 02:51 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

As long as they bring me up a nice piña colada... I kid lol. Hangers on ca be a bit troublesome

 

Aug 10, 2014 03:31 PM
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Got to be very careful in this area, I don't need any freeloading groupies.

Aug 10, 2014 03:40 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

None of us have time for Looky Loos, We do not run a sight seeing tour

Aug 10, 2014 04:27 PM
Christopher Lotte
Coldwell Banker - Lithopolis, OH
Central Ohio Real Estate Agent, 614-390-9243

Hello Carla, Great posts you have there... we'll it happens everytime on this side and I'm getting used to it. Cheers! :D

Aug 10, 2014 07:27 PM
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Good Morning Carla: There indeed looky loos and they don't respect other people's time. Like you, I screeen this LLs first before I commit on setting up the showing. Most of the time, the LLs fail the screening questions.

In our business, we sometimes ask " Do we pass up an opportunity by ignoring the LLs? However, it is easy to tell if the answer to one of your questions is "We found it online and the house looks really nice and just wanted to see it. We don't have preapproval. We are currently renting and our rent is $1200. This is our comfort level."  And the house they wanted to see is in the $300K. 

Then end of the story.

Aug 10, 2014 09:40 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I'm calling for my friend/mother/brother/etc -- um, okay, well, I'd be happy to contact them directly...

I'm still learning who is a looky-loo and who is serious, but I'm definitely getting better at it.

 

Aug 10, 2014 09:46 PM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

I think we've all encountered a lookie loo or two over the years.  After awhile we get better about sorting them out.  When I start asking questions about their status or discussing buyer agency agreements they sort themselves out rather quickly.

Aug 10, 2014 10:45 PM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Carla, I live in an area that attracts many tourists all year long who set aside time to go on home tours. When I was a brand new agent, I did play a role of a tour guide but learned pretty quick. 

Aug 10, 2014 11:51 PM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Unless the lookie loos are seriously demented, and let's face it some of them are, I will talk to them because they have a reason to call and may eventually buy, and I don't want to rule anybody out. I try not to generalize. Although every so often I get the ones who ONLY want to talk to the listing agent, and I think to myself, you #@%ing moron. So I'm not perfect either.

Aug 11, 2014 12:20 AM
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

All of the characters you described could, in certian circumstances, become buyers or sellers. Even the neighbor down the street could be vetting you for a job as their listing agent. I'd ask probing questions for motivation before I made any Looky Lou judgements and your questions are perfect.

Aug 11, 2014 12:25 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Tammie White absolutely correct.  There are people that are buyers and serious.  There are LL's.  From what I've written, I can discern and act appropriately.  There are many clients I've represented over the years, one was a $25,000 commission that many other agents turned down.  They seemed quite the flakes.

Sharon Paxson ... the same day lookers seem too impatient to me.

Praful Thakkar   - sorry for the ride.  I hope you enjoyed it though.  60 miles out for me would mean I'm in beautiful Oregon Pacific NW countryside 

Claude Labbe - loved your comment.  From the serious to the LL column.

 

Aug 11, 2014 04:06 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Laura Cerrano ... yes, that's a good idea!

Maria Gilda Racelis -- that would be the end of story . . . . . . . . . . but another end would be if they were putting 50% down (doubtful).   I would almost hate to send them to the lender.

 

 

Aug 11, 2014 04:08 AM
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

Good cheat sheet for weeding out those who would only waste your time.  Now there's he people who take months to decide on a home to buy that you wish would just make up their minds already! 

Aug 11, 2014 04:44 AM
Doug Rogers
RE/MAX Coastal Properties - Destin, FL
Your Real Estate Resource!

This post should be required reading for all of us. I now require ALL buyers to do an in-office consult prior to showing, even sign calls. This separates the serious is short order. I can't imagine how much gas this format has saved me!

Aug 11, 2014 11:29 PM
JC Melvin Broker & Trainer
JC Melvin - KW The Marketplace - Las Vegas, NV
Digital Marketing - the key in today's real estate

Nice post. It makes good sense to be able to interpret the caller... We are running a business here!  LOL..

Thanks,

JC in Vegas

Aug 12, 2014 12:27 AM