Special offer

I'd Like to Thank My Buyer For...

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

 Yep, that's right. I want to thank my buyer. And before you who are focused on commission say...well, of course, he bought a house and you made money...let me reassure you that is NOT the case.

We do NOT yet have a sale, in fact we are not yet in escrow. And, to make it more compelling, we are on the third house and trying to negotiate in a short sale situation. So why in the world would I thank this buyer!?

Here's why.

You're a new buyer and I want to thank you for how mature you have been during this process over the last 6 weeks. I am impressed with your attitude and your willingness to do the work to find the right home.

You started out not knowing a thing about what to look for, except a vague idea of price. You asked for my help to explore a range of homes, in a variety of neighborhoods.

You took my advice about getting pre-approved and initiated that effort immediately.

You didn't ask me to tell you what to see, or to make those decisions.You looked at what was available, reviewed the listings, and made the choices of what to see. And you asked me to set up tours for you with plenty of time to do so.

I want to thank you for your open-minded approach to considering a range of homesand for taking time to look at them and consider whether they met your needs and those of your fiance (and soon-to-be new daughter). You didn't rule things out blindly without giving them appropriate consideration. but you also made quick decisions when you knew it was not right and didn't waste anyone's time. I value that!

More importantly, I want to thank you for taking time to first tour the area's neighborhoods and get a feel for what appealed to you, and what didn't. Only then did you decide what homes you wanted to go see. So you didn't waste my time.

And as a result, I want to thank you for encouraging me to learn more about some of the areas I was less familiar with. Because of you, I had to do some research and gather information to share with you, and by doing so I am now more of an expert in a number of neighborhoods than I was before. And you were OK with me not knowing and telling you so, but pleased that I made the effort to help you.

I want to thank you for making an intelligent choice on our first offer, and for your willingness to spend time listening to me explain all the details of our cumbersome (10 page) offer to purchase contract. It was a tedious process, but you asked good questions which helps me make sure I understand our contract and can find ways to explain it in non-real-estate-ese.

I want to thank you for asking my advice about pricing, and for wanting to see comps, and reviewing them in an intelligent, objective way. And then making an informed choice on your offer.

I want to thank you for your patience during the negotiations on our first offer. And for your matter-of-fact, "let's go on to the next thing" attitude when we could not reach a meeting of the minds.

And so we went on to a pre-foreclosure and tried to make that work. But the bank was not cooperating and there were lots of offers. So you said "next." Thank you.

So we are now in the midst of yet another complex situation, with a lender who seems to have some agenda that no one can figure out, and an agent who is completely non-communicative about the status (more than a week later) despite my efforts to find out. And you have remained cool headed, despite being a bit frustrated, and hopeful. And you found another home you loved but it went into the escrow as we began discussions about a possible offer. So we are still waiting on house #3.

Thank you. I know we will be successful, thanks to your hard work and perseverance. And I have enjoyed seeing you mature during this process, where you started out as a new buyer. Soon, I know, we will be thanking each other that it is over and you will be walking into your new home. I've learned alot from you,  so thank you.

UPDATE ON 3rd ROUND - 2/19/06

Finally got a response from the agent, and you (my buyer) took some time to seriously consider the counter, and revisited the home. You decided it was just not the right fit for the money (I think this was the right decision), and you decided to go after house #4 thatwe had seen previosuly. We submitted an offer on 2/16 that matches all the area comps.  

Sorry, but no meeting of the minds. The sellers are selling under what they owe and relocating, and they cannot, or will not, take the kind of hit you were hoping for. Unfortuately the comps do not support the sellers, and there have been other offers that were lower for that reason. I know this is tough for you but you remain calm, positive and a pleasure to work with. I know the right thing, at the rright price, will come along and we will make this work for you.

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


Call or Text
(760) 840-1360

Email Me

Enjoy the beach life in Carlsbad, Oceanside, Encinitas,
San Marcos & other
North San Diego County coastal
& inland communities

Buy - Sell - Invest - Second Homes  

     

About Me

My Blog

My Website

  Jeff Dowler's Facebook Profile  Jeff Dowler's YouTube Profile    Jeff Dowler's LinkedIn Profile

 

Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
That is an interesting idea.  I will have to give that a try and see how it is received.  Good luck.
Feb 16, 2007 08:42 AM
Elena Thurston, Family Real Estate Specialist
Keller Williams Legacy One - Gilbert, AZ
What an amazing post!  For some reason it really got to me.  Thanks for writing it.  I am going out for with some first time buyers tomorrow, I think I needed to read this.  Thanks again.
Feb 16, 2007 08:55 AM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Jeff,

Wow, great job! No doubt you have built a strong Realtor/client relationship here.  A question, was this a referred buyer, internet lead or ??? Just curious.

Thanks!

Feb 16, 2007 09:36 AM
Jeff Belonger
Social Media - Infinity Home Mortgage Company, Inc - Cherry Hill, NJ
The FHA Expert - FHA Loans - FHA mortgages - USDA loans - VA Loans
Jeff D.   Excellent post.....  this is a great idea and I am sure it makes the buyer feel much appreciative. Thanks for sharing this....
Feb 16, 2007 09:58 AM
Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA

Jeff, great post!  I love the idea!  If I was a broker I'd make this post mandatory reading for my agents!  Very innovative!

Jim Crawford

Feb 16, 2007 10:23 AM
Kaye Thomas
Real Estate West - Manhattan Beach, CA
e-PRO, Manhattan Beach CA
Jeff:  This is what being a terrific agent is all about.  Your buyers sound delightful and yes... very patient.   You are lucky to have them as clients  and they are extremely lucky to be working with you.  But then perhaps it isn't luck but hard work on your part...
Feb 16, 2007 10:53 AM
Kay Van Kampen
RE/MAX Broker, RE/MAX - Springfield, MO
Realtor®, Springfield Mo Real Estate
Jeff, great post!  I love working with first time home buyers! 
Feb 16, 2007 10:54 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Wow. Thanks for all your comments and compliments. Rather than respond to each I wanted to add a few notes.

I have had lots of buyers I really enjoyed working with, but for some reason this situation was one that made me feel I needed to talk about it. I feel badly things have been so difficult, but what a great learning experience - for all of us. I love working with first timers, for a variety of reasons, and enjoy the challenges of educating, sharing information, counseling, and yes, learning from them. It's part of what makes this business so enjoyable.

My client is the son of our neighbors, so a nice referral. I suspect that plays a role here. I am confident we will reach our goal...and at least we just got a counter so we can move to the next phase. We'll see where it goes.

Jeff

Feb 16, 2007 11:04 AM
Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA
Just keep doing what you're doing!
Feb 16, 2007 11:05 AM
Carole Cohen
Howard Hanna Cleveland City Office - Cleveland, OH
Realtor, ePRO
Jeff you are not only a great Realtor® but a teddy bear as well. This is awesome. I hear what you are saying about some situations compelling you; I had a client offer way more than the HUD price on a home and we lost; and she had an agent prior to me and lost many homes for other reasons...none of them her fault. It became my mission to find her a home.  Please keep us posted on the results! 
Feb 16, 2007 11:19 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Thank you for pointing out the correct attitude on both the buyer's and the Realtor's part.  Worth a second read.

Judi

Feb 16, 2007 11:43 AM
Elaine Reese, REALTOR® in central Ohio
Real Living HER, Powell Ohio - Powell, OH

Very inspiring post. The last first-timers I had were very similar. Just out of college and very sensible. Had actually saved enough to put 30% down on a $250K home. Had done their research on line and knew what they liked and didn't like. We ended up viewing 30 homes in various suburbs. Got them a great deal on a great home. What a pleasure!

Hope you find the perfect home for your folks as well!

Feb 16, 2007 11:52 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Jeff, sounds like both you and the Buyer have learned a lot from each other.  It is not offen that we run into people like this.
Feb 16, 2007 03:44 PM
delete delete
delete - Whale Cove, YN

Jeff

Thanks for the reminder that part of what we do revolves around things other than money. Nice to see somebody who seems to genuinely care about his clients.

Feb 17, 2007 01:18 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Hi Jeff...

I really like this post. It is one of the most creative post that I have read by you.

I also enjoyed knowing that someone out there gets the fact that when they learn something from someone you should thank you :)

So I will take my 'elderberry' and leave your post with a great big THANK YOU. SVW (smiling very wide)

TLW...ROAR!

Feb 17, 2007 10:26 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Since my last group THANK YOU, a number of others have read and commented. I want to thank you all again for doing so. This post was a fun one to write, and very meaningful, and I am glad it has touched each of you in some way. We are still working on things so stay tuned.

Carole - you are so nice, thank you (and congrats PUBLICLY for the accepted offer on my referral to you - everyone should know of your success)

Thank YOU TLW - coming from you, that is a tremendous compliment. I am honored. :)

Jeff

Feb 17, 2007 11:00 AM
Carole Cohen
Howard Hanna Cleveland City Office - Cleveland, OH
Realtor, ePRO
Jeff you are too kind. And since they are your relatives of course they are a delight to work with :-)
Feb 17, 2007 12:00 PM
Chrissy Harrison
Referral Only Realty - Longmont, CO
Jeff - What a positive attitude you have as well as your buyers! I know the right situation will come to you all very soon. I had a very similar situation last summer with 1st time buyers and since then, they have referred other great buyers for me to work with. I wish I could have worked with you when I was a 1st time buyer!
Feb 19, 2007 04:05 PM
Kaushik Sirkar
Call Realty, Inc. - Chandler, AZ
Sounds like a very level-headed and well-educated consumer!  We should all be consumers as good as this guy (no matter what we are looking to purchase)!
Feb 19, 2007 05:39 PM
Anonymous
Gwendolyn Walton
Jeff - simply awesome and well done. Isn't this the relationship we all strive to have with our buyers? Keep up the good work.
Feb 19, 2007 10:57 PM
#24