I've had conversations with other agents who say they prefer to represent buyers over sellers because it's easier to keep buyers happy. Buyers are excited to close and begin a new chapter. Sellers often are just moving on. I think it's easier to keep sellers happy, especially when the big deal is typically a fat check at closing, and managing problems before they occur.
But sometimes you can't manage things beyond your control. We've all been there when the buyer's sewer inspection reveals a need to replace the sewer lines or when the buyer's lender's appraiser turns in a low appraisal, or when a pipe bursts inside a vacant house and floods the place. All kinds of horrible things can happen during escrow, things that cannot always be prevented.
This is where the rubber meets the road. It's easy to react defensively when a client gets angry or, worse, points the finger at the agent, who most likely had nothing to do with the situation. A smarter agent will read through the reactions and try to present a balanced and fair picture without flying off the deep end. You can read more in my personal blog this morning at this link: Breaking Bad News to Sacramento Real Estate Clients.
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