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Customer service vs. mass marketing

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Real Estate Agent with RE/MAX Properties of the Summit

As this site seems to be directed towards professionals within in our community I am hoping for feed back on your marketing. Print advertising seems to be going out of favor, but still effective and expensive. I hope we all agree that the purchase of leads from Lending Tree ect, ect. is not the answer. What do you folks think is the answer for new lead generation, for Buyers and Sellers of real estate.

The internet, web advertising certainly works but the percentage return rate is very low, and we need to play the numbers game. In my humble opinion, the more volume we try to handle, the less personal service we provide. To be blunt I am not a fan of teams, please correct me but I don't think clients like being passed to a transaction coordinator. If you are a informed, experienced Realtor, why would the client want to be passed off during the critical contract period. We make the assumption that the deal is done, but we,also know that contract knowledge and enforcement can be critical to the benifit of our client.

But back to lead generation. My biggest frustration is the balancing act between being a Realtor, and being a marketing machine. I hate marketing and love helping people buy and sell homes.  

So what do you think??

Comments(2)

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Pam Hofmann
Third Tennessee Realty & Associates, LLC - Crossville, TN
Your Crossville, Lake Tansi & Fairfield Glade Specialist
Here in Crossville,Tennessee we use Homes & Land, which is great because all of the ad's are also on the internet and we get a ton of referrals from them. We also have a glossy homes book which is published by our MLS. These books are bi-monthly and alternate so there is new one each month. Our local newspaper has a lot of ads, which we all use, but I'll tell you we don't get much from them but like everybody else we do it for our sellers. They like to see their homes in the local paper coming to their door. Go figure
Aug 23, 2006 01:32 PM
Christopher Johnson
RE/MAX Properties of the Summit - Frisco, CO

Thank you everyone, for all your comments. I am going to focus on niche marketing to people who know us already, and dump most print ads.

Thank you!

Feb 27, 2009 05:28 AM