This was how a recent phone call started. It wasn't my listing. And when I explained kindly to the caller that it wasn't my listing and that I would simply have to make a couple of phone calls to gather all the information they were asking for, but that I would get back to them as quickly as possible with this information.
The caller, that I will adoringly refer to as "Mr. Cranky Pants" decided to tell me off for daring to not already know the answers and having a listing on my site if it wasn't MY listing. I decided to just give Mr Cranky Pants the listing agents phone number. At that moment I sort of decided they were a match made in heaven.
Fast forward to Saturday, Mr. Cranky Pants called me back. He said, "Hello, this is Mr. Cranky Pants and I think I owe you an apology. If I said sorry with a cherry on top would you please get me the information?"
This morning I did some research, made a couple of calls and make an appointment to show Mr. Cranky Pants not my listing. Tomorrow I expect him to make an offer. I'm going to have to find a new nickname for him though, he left Mr. Cranky Pants in last week and had some wonderful (just kidding) things to say about the listing agent's failure to get him any answers.
Sometimes it's NOT about the listing agent, it's about a good agent who get you the answers and work hard on your behalf to get you the information you need, the home you want, the best price for the home you want, the best lender for your mortgage and the best attorney to close the transaction.