I have some questions about "your listing"

By
Real Estate Broker/Owner with Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 GREC# 169695

This was how a recent phone call started.  It wasn't my listing.  And when I explained kindly to the caller that it wasn't my listing and that I would simply have to make a couple of phone calls to gather all the information they were asking for, but that I would get back to them as quickly as possible with this information. 

The caller, that I will adoringly refer to as "Mr. Cranky Pants" decided to tell me off for daring to not already know the answers and  having a listing on my site if it wasn't MY listing.  I decided to just give Mr Cranky Pants the listing agents phone number.  At that moment I sort of decided they were a match made in heaven. 

Fast forward to Saturday, Mr. Cranky Pants called me back.  He said, "Hello, this is Mr. Cranky Pants and I think I owe you an apology. If I said sorry with a cherry on top would you please get me the information?"

This morning I did some research, made a couple of calls and make an appointment to show Mr. Cranky Pants not my listing.  Tomorrow I expect him to make an offer.  I'm going to have to find a new nickname for him though, he left Mr. Cranky Pants in last week and had some wonderful (just kidding) things to say about the listing agent's failure to get him any answers. 

Sometimes it's NOT about the listing agent, it's about a good agent who get you the answers and work hard on your behalf to get you the information you need, the home you want, the best price for the home you want, the best lender for your mortgage and the best attorney to close the transaction.

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Rainmaker
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Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Good job, Tammy. I had Mrs Cranky Pants email me earlier this year. She made a big production out of me referencing her to her own agent who was too busy to get her info. The listing she emailed about wasn't mine. I explained that. I encouraged her multiple times to contact her agent. She then informed me that she was a PhD and I should respect her position. I again encouraged her to call her agent. I didn't have the heart to tell her I also have a PhD. I didn't want her to think we had anything in common.

Dec 04, 2017 08:16 PM #1
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Tammy

Well, you certainly handled that well! Turned him right around, also thanks to the "stellar" job the listing agent was doing. All he needed was some information and you got it for him, plus gave him the help he needed!

Jeff

Dec 04, 2017 09:03 PM #2
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Well, I can't WAIT to hear how you and Don are dining out with Mr. & Mrs. Cranky Pants next, Tammy! LOL

Good for you thought - you did the right thing and it's going to pay off. I just hope he treats you like the queen that you are from now on!

Dec 04, 2017 09:49 PM #3
Rainmaker
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Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Great job! Some people don't want to hear the truth. In this case, it's great that he realized the error of his ways and contacted you again!

Dec 05, 2017 03:55 AM #4
Rainmaker
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Tammy. Sometimes it pays to be nice even when you want to let them have it. There are rewards. Enjoy your day!

Dec 05, 2017 04:58 AM #5
Rainmaker
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Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good afternoon Tammy. Score one for the good agent. Well done Tammy and go get them.

Dec 05, 2017 09:57 AM #6
Rainmaker
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Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I guess we all get those same cranky and demanding calls.  The expect the world, want you to drop everything to help them, and usually you'll never hear from them again.  Congrats on converting this one.

Dec 06, 2017 02:43 PM #7
Rainer
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Golden1 Agents
San Mateo, CA

Thanks for sharing.

Dec 07, 2017 02:45 AM #8
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Tyra Hatcher Mitchell
Alliance Realty - Portland, ME
Southern Maine Realtor

Turning lemons into lemonade- it's tangy but it's good

Dec 07, 2017 07:24 PM #9
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

I'm appreciating the unexpected silver lining in Mr. Cranky's pants. ;) Can't wait to hear about the happy closing day.  D 

Dec 10, 2017 09:04 AM #10
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Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Great job Tammy of gathering info on another agents listing. And surprises come in many different forms.

Dec 10, 2017 11:58 AM #11
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Tammy! Just popping by to see if you've had that dinner with Mr. Cranky Pants and his wife yet?!!  LOL

I hope you're preparing for a very Merry Christmas today and taking some much-needed time off!

Dec 22, 2017 07:38 AM #12
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 

Good luck and hope you get the contract accepted. Good job!

Dec 23, 2017 01:32 PM #13
Rainmaker
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Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

Wow, it is nice that the called  became a client:) All the best with your offer. 

Dec 30, 2017 11:48 PM #14
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Tammy Lankford,

Broker GA Lake Sinclair/Eatonton/Milledgeville
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