Testimonial Tuesday: Wilhelm Automotive

"The secret to success is to treat every customer as if your world revolves around them."

As many of you know, I am currently on my winter get-a-way in Arizona.  I always drive.  Many people wonder why I drive instead of fly, especially since I often travel alone.  There are a few reasons I prefer to drive but mainly because I visit family and friends en route and take a different route on the way back home. That way I can visit more family and friends.

Today when I was out running errands with my sister-in-law, I got that fast blinker sound when I signaled to turn left.  I know, from experience, that means my blinkers are not working.  If you're familiar with the Phoenix area, you know there is a LOT of traffic around here. When you're navigating 6 lanes of traffic, having your blinkers NOT working is a very bad thing.  So, I opened up my smartphone and Googled auto repair shops near my location.  I was sure hoping I didn't have to go far.

I had the very good fortune to have Wilhelm Automotive in Goodyear, Arizona pop up as an option very near where I was.  I called them right away and told them what the problem was.  The very pleasant receptionist told me to drop-in at my convenience, and they would take care of me.  Not more than an hour later, I was at their shop. There were several cars in their multiple bays, but they jumped into action the minute I walked into the shop.  It didn't take long before they came in and told me my blinker bulb and my brake light was out... and something else but I don't remember what.  They replaced all the needed parts. 

As I stepped to the counter to pay, the service man said "No charge. Please remember us if you need any repair work done."  Will I remember them?  Absolutely.  Not only that, but I will also tell all my friends in the area about them AND post a testimonial on their website, my website, my blog, my Facebook page and any place else I can think of.

Before I started writing this post, I went to their website to get the link and what did I see but 1319 testimonial reviews and a 5-star rating.

So, as special as I felt, apparently they treat everyone special.  I am so grateful to have been introduced to Wilhelm Automotive.  I hope many more people discover them too!