We recently purchased a new home from NV Homes in Maryland. I have been very impressed with the quality of the product that was delivered. The home includes many features that contribute to a luxurious feel including crown moulding & chair railing, granite counters, hardwood floors & ceramic tiles, stainless steel appliances, and open floor plans.
A major contributor to our positive experience with NV was our sales rep, Marcus Brown. Whenever a problem arose Marcus was always available to answer any questions and to help guide us through the process. He always made us feel that our concerns were legitimate and that he would look out for our needs. Dealing with Marcus has been one of the most pleasurable customer service experiences of my life.
Our decision to purchase a new NV home was based on a number of factors:
- Another NV Sales Rep (Matt?) who was at a community called the Ridings in Upper Marlboro. He was the first person that got me excited about the possibility of purchasing new construction.
- We found a development that offered many of the amenities that we wanted for our family.
- The relationship we were able to develop with Marcus. Oak Creek has several builders and many floor plans. However, none of the other sales reps in the community were as attentive to my questions and interests during the shopping phase, which led me to believe that they would not be attentive to me during the building phase.
Though there were some bumps along the way, I was not disappointed with either the way they were handled or how they affected the final product.
If you are in the market for a new home stop by the NV Model in Oak Creek, located in Upper Marlboro, MD and meet with Marcus, be sure to tell him Stacey Baugh sent you.
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