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From "RUDE" to "WOOED" - Make 'em Smile the BOB SLOOP Way!

By
Real Estate Broker/Owner with Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL 481.010183

After buying $68.00 worth of groceries at our local Strack & Van Til's Grocery, Wednesday, i remembered i hadn't purchased the seasoning i needed.  I asked the cashier if i could leave my full cart parked until i returned with the item.  She directed me to a spot near the service counter.  It took me about 3 minutes to find the aisle, locate the seasoning, and make my way back to the check-outs. 

The store was filling up with after-work shoppers looking to grab something for dinner quickly and get out.  Every open check-out lane had long lines, and the 8 items or less lane was not open.  I found a lane that had a few customers waiting, and a half-filled cart in line behind them.  I proceeded to move in front of the unattended cart, and wait my turn for check-out.    Before i could finish completing my thoughts, i heard a gruff voice saying, "OH NO YOU DON'T !  How dare you! You've got a lot a nerve, how rude of you to get in front of me!"    

 I turned toward the direction of the voice to see a woman with arched brows and flared nostrils staring from behind glaring eyeballs of fire!  My heart immediately skipped a beat, then pounded wildly as i tried to keep my composure.  Before i could utter a word, she nudged her way in front of me with haste.  Thick silence filled the air as cash registers quit computing, time stood still, and ALL EYES FROM EVERY DIRECTION fastened upon ME!

Smiling, i quickly snapped out of my shock, came to myself, and apologized saying, "Oh, dear, i'm sorry, i did not see you anywhere when i got ahead of the cart.  I did look to the right and left first, and figured, "you know how folks just leave baskets".... i didn't know you were in line, i didn't see you!"  She retorted with, "I only left the line to get a few items, and came right back!"

Aha!  Well, since i only have this one Little bitty teeny itsy weeny item, may i please have your permission to get back ahead of you?  Well, alright, she grumbled... go ahead!  Oh, thank you... now let me see that smile!"  She struggled out a half-grin.  Ah!  there it is!!   

By the way..... do you know of anyone looking to list or purchase? Really?  Your house?  You live where?  Your sister too? Well, i'm Diane Rice.  Oh good, you're going to call me? Tomorrow?  Well let's walk out to the car together.  I'll wait for you. 

By the time we got to our vehicles, we had shared stories, laughed, discovered she knew who we were, where we lived, and seriously wanted to sell her house, and her sister was looking to purchase.  She also knew someone else needing an apartment to rent!!  Her bad day turned out to be a good day.... i'm glad i was there to help!  

FellowActive Rain member, Bob Sloop challenged us last month to Make 'em Smile at Grocery Stores.  He said we'd have to select someone who was not smiling!  Thanks Bob, it worked!  Not only is she smiling.... i'm smiling too!

smiley

Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Terry:  I appreciate your visit and your comment, and believe me it isn't EASY for me to humble.... i just DO IT because i'm supposed to.... (but on the inside i feel like a silly ninny)
Mar 17, 2007 04:37 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
LOLA:  It was "shaky" courage mixed with apprehension.... (Don't tell anyone, but, one of the reasons i did it was because i did not want to look like a FOOL with all those eyeballs staring at me!)  I thought about ME first, her second.... very relieved to have calmed her down though!!!  WHEW!
Mar 17, 2007 04:45 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

CYNTHIA!!!!  Girl, shoot!  will you have a hard time living with 'em ??  Think about it this way....  You will get the credit for causing Bob to be "known in the gates"! 

I like that, "the smile game".... how about making it more distinguished with a title like:  "Sloop up on a Smile"  Then y'all can create a group huh?   There i go.....  anyway Cynthia, thanks for the comment and the good report!

Mar 17, 2007 04:54 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

Dave:  This takes practice!  My training comes from having to knock on doors for late rent collections.....

Try meeting a 10 foot 2 mean-spirited tatooed-all-over-grizzly-looking-thing answering the door saying, "WHADDA WANT???????"   It also comes from being hungry shoot!  No rent - no eatie!  I learned fast!

Mar 17, 2007 05:01 AM
Karen Otto
Home Star Staging - Plano, TX
Plano Home Staging, Dallas Home Staging, www.homes
I'm reading this like a good book, I'm waiting for the next episode... keep getting in front of those baskets and keep smiling!
Mar 17, 2007 08:16 AM
Debbie Malone
Londeree's Real Estate & Property Management - Lynchburg, VA
From Lynchburg To The Lake (434) 546-0369
Diane, you have a way of turning the negatives into a positive! Great Post and congrats on thinking to ask if she needed a realtor! I'm going to have to remember that! You are GOOD!
Mar 17, 2007 08:54 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Karen:  Next episode???  Girl, shoot!  I hope not!  If i keep getting in front of baskets, i think i'll BECOME a BASKET!!! (case)  LOL!   Now it sounds like it was not that hard to do...  but DOING IT is very draining!!!  Thanks for your comment.... now YOU go do it, and come tell me all about it ok???  (smile) 
Mar 17, 2007 09:05 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Debbie:  You are always so encouraging and nice to me.  I really appreciate our online friendship.  Thanks for believing in me! You want to know another secret?  I'm ALL BLUFF ! (I just pretend i'm acting out a role in a scene.)  The REAL me could NEVER do this! 
Mar 17, 2007 09:11 AM
Ava Anderson
A-Z Atlanta Realty - Snellville, GA
Selling Atlanta from A-Z!
Great job Diane :-)
Mar 17, 2007 09:21 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Ava, thank you
Mar 17, 2007 09:51 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Just got a call!!!!!  She wants to buy and list! 
Mar 17, 2007 12:28 PM
Alexander Harb
Knights Investing - Mesquite, TX
Dallas, Texas Real Estate Investing

Man...I am missing out on all this sisterly affection....this is so cool!!!

Diane.... I am so GLAD you are in the "Christianity and Real Estate" group......

You are a light that I am glad to know shines near me.....

I am also glad I have subscribed to your blog!!

I would have missed this one..

...sniffle...

Mar 17, 2007 02:43 PM
Lisa Wopschall
Blue Fin Realty, LLC - Brookings, OR
Selling & Listing Ocean Front Properties

Diane - Congratulations!!!  How could it get any better. Getting a smile and a listing!! Way to go girl.

Lisa Wopschall

Brookings Oregon 

Mar 17, 2007 02:48 PM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

Alex:  listen, you're not missing anything.... you get it all - and firsthand too!!  Remember, YOU started this group!

Lisa:  Thanks.... but hold up... we're just in the "talking" stage... i cannot move her too fast because she's saying more than one thing in her excitement.  I will not push, but slowly walk her through.... remember where we began.... i certainly am not interested in seeing the flare of the nostrils anytime soon.

Mar 17, 2007 03:52 PM
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904
Very very smooth Diane!  Bravo.  Pass the popcorn please.
Mar 18, 2007 12:14 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC

Eliose:  Everytime you visit and leave a comment, it makes me feel important.  Active Rain has many great talents and Gifts.... and all here that know you have esteemed yours.  Thanks for your very motivating comment.

Allison!!!:  smooth??  Coming from the inventor of the word??  Well, i've tasted success right here in the Rain!!  How privileged i'm feeling that you have found the time to comment on my post.  Thank you!

Mar 18, 2007 02:43 AM
Nora Adkins
Realty Executives - Tucson, AZ
What a great story.  Good for you.  It just shows that going out of you way a bit to be nice to others can and WILL pay off in the long run!!  Thanks for sharing!!
Sep 15, 2007 10:43 AM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Nora  Thanks for your comment.  When or if we learn how to take a little heat from others, we may win them, and as you said, end up with a pay off.     
Sep 15, 2007 11:55 AM
Lynn Pineda
eXp Realty - Boca Raton, FL
Real Estate Promises delivered in SE Florida
Beautiful story Diane.  You really handled it well. I will learn from you and try it when the situation comes up.  Thanks for sharing a positive moment!
Sep 15, 2007 12:10 PM
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL
SFR, SRES, CNC
Lynn  Hello!  Thank you!  I sincerely appreciate your comment!
Sep 16, 2007 06:25 AM