Wow...the response was overwhelming from my last post (a little sarcasm). I had asked:
Which do you think creates the most friction for a website visitor? (friction occurs when we ask a site visitor to take some form of action...like...
- Filling out your name, phone number and email OR
- Asking someone to pick up the phone and call you OR
- Click a link to send an email
Not one comment. Hmmm. As dissappointing as that was (and unusual) I'll post the results anyway.
Listed in order of "Best Reponse" (least amount of friction) first:
- Filling out an online form - now I will caution you that although this generated the best overall results, it depends on how much and what information you are asking your visitors for and what they will recieve in return. In my use it was:
-
- First Name - some chose to enter their full name
- Email address
- Company Name
- Phone Number
-
- Click a link to send an email
- Asking the visitor to pick up the phone and call.
To some the results may seem obvious...but I would suggest the reason behind those results are not so obvious. For instance many of you have experienced that the quality (the information being filled out) of leads isn't very good. In my case...I rarely get bogus information. You can give me all kinds of reasons for this...but in reality...I have a targeted market and my information caters to that market.
How do you market yourself? Is it really targeted or is it more generic...similar to the other 1.4 million agents in the United States?
Many agents use the "pasta" approach...they market in generalities to eveyrone to see what "sticks".
C'mon...you even ask for referrals the same way..."Jane, if you know of anyone who is interested in buying or selling a home..." How much more generic can you be? You will always get better results if you are specific with your audience. Try this..."Jane, has anyone at work (pause) mentioned that they are thinking about buying real estate?"
Back to websites...generalities increases anxiety - which will result in more friction - leading to fewer qualified leads from your site.
Do you want the 4-1-1 on your site?
I'll review just your home page...at no charge...and post the esults here for you and others to view. I'll list the 3 best things about your site and the 3 things that are hurting the effectiveness of your site. This is my opinion...so you can do what you want with it.
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