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Using an online lender can CO$T you Money!

By
Managing Real Estate Broker with Windermere Real Estate / NCW
I have always been an advocate of using local lenders. They understand the neighborhoods and some of the nuances of rural real estate like septic systems and wells.
Sometimes a buyer goes with their own gut and gets a online lender or an out of area lender, most of the time it works out, but sometimes not.
I like a lender who is accountable. If I can march into their office to set them straight, they are accountable. If they can meet me at my office after hours they are accountable. If they know I will see them at Realtor functions, the grocery store or church - they are accountable. Online mortgage ghosts and goblins aren't accountable- they just move on to another town that hasn't heard of them.
But back to costing you money:
My partner Allyson has a buyer living abroad who's lender isn't quite up to snuff. They aren't keeping up with the paperwork fast enough to get the loan documents to the escrow office in time for the docs to get sent abroad and then back again.  The buyer is the lender's client and they haven't figured out what is necessary to work with this out of area buyer.
In this case, the transaction will get an extension and it will close a few days late. What if the seller had another offer come in or wanted out of the deal?
  • The buyer would lose money spent on the home inspection. $300-400
  • The buyer would lose money spent on the appraisal $400
  • The buyer might lose the Earnest Money $ 5-$10,000 in our market
Of course the worst part is that they could lose the property and then get to start all over. In a market with rising prices and low inventory that's a horrible prospect. What about the lost appreciation? In our market that's 15-20% annually. For a $400,000 property that's as much as $6600 a month!
I always like clients to shop around when looking for a lender. You need to find a good rate, but you also need an honest, hard working, trustworthy lender who is going to get the job done.
Jacob Morales - Arizona Mortgage Planner
US Bank - Scottsdale, AZ

I agree with your point that people should always try and use a local lender. It helps keep the transaction on pace when you know you can go to the lender's office and find out what's going on if need be.

I spend a lot of time though convincing Realtors such as yourself that having your client "shop for the best rate" is very hard on us as Mortgage professionals. I equate to be like if I was to send you a client wanting to list their home and buy another, but then sent it to 3 other realtors to compete for their business. You would likely stop accepting referrals from me.

You see most lenders like me should have their own underwriters and processors to do the deal with their own bank rates, but also a list of hundreds of other lenders to do the deal. Shopping serves to only waste a lender's time if it's going to come down to rate comparison. Usually lenders aren't that far off from each other.

When you think about it the other way around you'll often see that pitching your preferred lender to your client not only puts trust in you as an agent to the lender, but to the client.

Mar 21, 2007 10:40 AM
Geordie Romer
Windermere Real Estate / NCW - Leavenworth, WA
Serving Leavenworth, Lake Wenatchee, and Plain
Jacob-
Thanks for the great comment and feedback. I agree that rate is not the most important factor. I send my clients to reputable, honest, hard working lenders who I know have a track record of closing transactions on time. I think than blogging is a great way for lenders to educate the public and show them the huge difference between a good lender and a marginal one.
Mar 21, 2007 12:12 PM
J Perrin Cornell
Coldwell Banker Cascade Real Estate - Wenatchee, WA
Broker, ABR, VAMRES

Jacob as a REALTOR I encourage my clients, when listing, to get a second opinion. I also encourage my  buyers to do the same thing with a loan. I also take time in BOTH instances to explain higher (or lower) isn't better but because it is one of the biggest financial moves they may make they should be comfortable with what they are doing. I do not encourage rate shopping but I do encourage knowledge..which may be different or the same depending on the person. I also temper my comments due to the sophistication of the client. One other item I always tell my client that if the note rate and APR are more than a 1/2 point apart (not counting 1 yr arms) they should ask why. May be a very valid reason but they need to know... need to know what their poor credit costs??? Could be.

On Geordie's post another reason to use local is the appraiser and title people know the lender. If you need a job done asap and the lender is out of town, unknown to the support people and they will probably never hear from them again how much urgent attention (without our intervention) do you suppose they get?

Mar 22, 2007 03:11 AM
Ronnie Roach
PrimePay Business Services - Kill Devil Hills, NC
I did a post specifically comparing an online lenders quote to my numbers.  You can see the details at Outer Banks Real Estate - What should you pay for a mortgage on the Outer Banks.  Even though I can do loans in all 50 states, your best bet is dealing with a reputable local lender.  They have a lot to lose if they are not upfront with their clients - they live in the community.  
Mar 23, 2007 04:27 AM
Geordie Romer
Windermere Real Estate / NCW - Leavenworth, WA
Serving Leavenworth, Lake Wenatchee, and Plain
Thanks Ronnie. Your post about closing costs is really helpful. I encourage readers to take a look. I think transparency in lending is a win-win for the lender and the consumer.
Mar 23, 2007 08:06 AM
Geordie Romer
Windermere Real Estate / NCW - Leavenworth, WA
Serving Leavenworth, Lake Wenatchee, and Plain

This came from email, but I'll post it here..

Love that blog, Geordie.  Keep up those frequent posts.

Noticed your entry on ActiveRain about using an online lender, and it brought to mind this article I read in the Seattle Times a couple weeks back.  I like this idea of an "Upfront Mortgage Broker", where the fees are out in the open from the beginning.  What do you think?

http://archives.seattletimes.nwsource.com/cgi-bin/texis.cgi/web/vortex/display?slug=upfront11&date=20070310&query=fixed+fee+broker

Mark

Mar 27, 2007 02:52 AM
Geordie Romer
Windermere Real Estate / NCW - Leavenworth, WA
Serving Leavenworth, Lake Wenatchee, and Plain

Mark-

I like the idea. Maybe consumers should just be asking the question when they are interviewing lenders. What are the fees involved? Are there any circumstances in which these fees could change?

I think the Upfront Mortgage Broker program is really small and that many lenders who would participate or who operate their business in this fashion already don't recognize the name or the program.

Mar 27, 2007 02:56 AM
Paula Henry
Home to Indy Team @ HomeSmart Realty Group - Avon, IN
Realtor - Indianapolis Real Estate - 317-605-4174
I find many of my clients do not understand what they are paying for a loan. I have some great lenders I use and still have clients going online, checking rates without understanding the costs. It is a never-ending education process. I like the "Upfront Mortgage Broker" idea also!
Jun 07, 2007 04:34 PM