Venting....can't believe the attitude of some of the REO agents who must be so drunk with power and so busy with their listings that they have forgotten the simple rules of courtesy and professionalism.
My clients and I went to see an REO house, but when I opened the lockbox, there was no key. So on Tuesday and Wednesday. I called the listing agent named Jerry and left messages about the absence of a key. I even followed up with two emails, asking when can we see it.
On Thursday, I reached his partner Val. I told him I haven't had a call back from Jerry. Val tells me he hasn't seen Jerry in over a week. So I told him about trying to show their co-listed property but that there is no key in the lock box. Val asks, "So what do you want me to do about it?" Well, for starters, how about putting in a key?
So Val says he will get a key there either Friday or Saturday. Saturday, no key. Sunday, no key. I convinced my clients who are still very interested, to write an offer subject to inspection.
Monday, I called their office to get instructions on where/how to send the offer, and they tell me there's already a ratified offer, and that the offer was on the table for some time, but that they were waiting for the bank's response.
When I tried to voice a complaint about the unprofessional attitude, their not returning calls or emails, and their not telling me that they have an offer on the table, the assistant said she doesn't have my name on the list of people to call back. I said I left messages and also wrote emails. So the assistant puts Jerry on the phone. Jerry says, with a very dismissive attitude, "Yeah, we heard you."
And that was it.
This is not the first time I've had a run-in with an REO agent. What's with the attitude?
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