customer service: Stepping Stones to More Referrals
- 01/17/12 09:59 AM
Motivational Power Quote
Stepping Stones to More Referrals
“The keys to success is to get out into the store and listen
to what the associates have to say.
It’s terribly important for everyone to get involved.
Our best ideas come from clerks and stock boys.”
Sam Walton, Wal-Marts founder
As I see it . . . . . . .
Stepping stones to more referrals
Listen to your customers, your peers and the consumers. Their insight will become the stepping stones to greater success and more referrals.
They will let you know what … (3 comments)
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customer service: What’s Your Competitive Advantage?
- 01/09/12 02:20 AM
Motivational Power Quote
What’s Your Competitive Advantage?
“If you don’t have a competitive advantage, don’t compete.”
Jack Welch, business executive
As I see it . . . . . . .
What’s your competitive advantage?
Does your competitive advantage separate you from your competitors? Or does it have you stuck in the pack?
Does your competitive advantage create a compelling reason for someone to do business with you? Or are you more of the same old thing everyone else is doing?
Your competitive advantage will either put you on the leading edge of your … (6 comments)
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customer service: Your Service is Your Product
- 11/24/11 01:00 PM
Motivational Power Quote
Your Service is Your Product
“We’ve come around to say that Nike is a
marketing oriented company,
and the product is our most important marketing tool”
Phil Knight, co-founder and former CEO of Nike
As I see it . . . . . . .
Your service is your product
Companies like Nike effectively market their product and as a result their product has instant brand recognition.
As a sales professional your product is your services.
You will be judged based on the quality of the services that you … (3 comments)
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customer service: Differentiate Yourself From the Competition
- 11/19/11 02:40 PM
Motivational Power Quote
Differentiate Yourself From the Competition
“Business is not just doing deals;
business is having a great products,
doing great engineering,
and providing tremendous service to customers.”
Ross Perot, entrepreneurs
As I see it. . . . . . . .
Differentiate yourself from the competition
Having a superior product with marginal customer service will result in an inconsistent business model with and a hit and miss business success.
A business or business professional that puts the needs of their customers above their own will find that the business grows and … (7 comments)
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customer service: Customers Expect Us To . . . .
- 11/18/11 06:37 AM
Motivational Power Quote
Customers Expect Us To . . . .
“Customers don’t expect you to be perfect;
they do expect you to fix things
when they go wrong.”
Donald Porter, British Airways
As I see it. . . . . . . .
Customers expect us to . . . .
Customers expect us to do what we said we’re going do and they expect us to get it done and on time.
Customers expect us to do things with excellence and don’t want to hear excuses.
They expect us … (4 comments)
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customer service: What Would Sam Walton Do?
- 10/21/11 02:17 AM
Motivational Power Quote
What Would Sam Walton Do?
“I have always been driven to buck the system,
to innovate, to take things beyond
where they’re been.”
Sam Walton, Wal-Mart founder
As I see it . . . . . . .
What would Sam Walton do?
The better question would be what would Sam Walton do if he was involved in the real estate business today?
Sam was a forward thinker he looked at the retail business model of his day and asked the what if questions.
If Sam Walton was … (8 comments)
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customer service: Make it Easy For Your Customers to Buy
- 10/18/11 01:23 PM
Motivational Power Quote
Make it Easy For Your Customers to Buy
“I am the world’s worst salesman, therefore,
I must make it easy for people to buy.”
F.W. Woolworth, founder of the F.W. Woolworth Company
As I see it . . . . . . .
Make it easy for your customers to buyer
Roll out the red carpet and invite your customers to buy and you will make it easy for your customer to buy.
Make the buying experience for your customer one were they feel like the most important person … (6 comments)
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customer service: Word of Mouth Advertizing
- 09/30/11 01:40 PM
Motivational Power Quote
Word of Mouth Adveritizing
“If you do build a great experience,
customers tell each other about it.
word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
As I see it. . . . . . . .
Word of mouth adveritizing
The best advertizing
Can’t be brought, the price involves both high and the cost low investment.
The best advertizing is word of mouth.
Once its earned people will give it freely, when it’s lost you can’t recapture it at any price.
The price of word of … (6 comments)
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customer service: First Class Service is Not an Accident
- 09/24/11 04:34 PM
Motivational Power Quote
First Class Service is Not an Accident
“It’s the little things that make
the big things possible,
only close attention to the fine details
of any operation makes
the operation first class.”
J. Willard Marriott, founder Marriott Corporation
As I see it. . . . . . . .
First class service is not an accident
Becoming first class is a mission with a purpose to become the best at what you do.
It takes making a commitment and dedication to achieve the status of being considered first class by … (8 comments)
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customer service: Providing First Class Service is Not an Accident
- 09/16/11 08:08 AM
Motivational Power Quote
Providing First Class Service is Not an Accident
“It’s the little things that make
the big things possible,
only close attention to the fine details
of any operation makes
the operation first class.”
J. Willard Marriott, founder Marriott Corporation
As I see it. . . . . . . .
Providing first class service is not an accident
Becoming first class is a mission with a purpose to become the best at what you do.
It takes a commitment and dedication to achieve the status of being considered first class … (9 comments)
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customer service: The Strategic Advantage of Motivation
- 09/11/11 03:45 AM
Motivational Power Quote
The Strategic Advantage of Motivation
“You don’t have to be a fantastic hero to certain things – to complete.
You can be just an ordinary chap,
sufficiently motivated to reach challenging goals.”
Sir Edmund Hillary, mountaineer and explorer
As I see it . . . . . . .
The strategic advantage of motivation
Your motivation becomes the thin slice of difference between successfully navigating the challenges you encounter or giving in to them and quitting.
You will find the spark in your motivation to pull you through the tough patches … (2 comments)
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customer service: The Strategic Advantage of Motivation
- 08/23/11 05:58 AM
Motivational Power Quote
The Strategic Advantage of Motivation
“You don’t have to be a fantastic hero to certain things – to complete.
You can be just an ordinary chap,
sufficiently motivated to reach challenging goals.”
Sir Edmund Hillary, mountaineer and explorer
As I see it . . . . . . .
The strategic advantage of motivation
Your motivation becomes the thin slice of difference between successfully navigating the challenges you encounter or giving in to them and quitting.
You will find the spark in your motivation to pull you through the tough … (4 comments)
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customer service: Creating Personal Riches
- 07/29/11 02:22 AM
Motivational Power Quote
Creating Personal Riches
“Never forget: the secret of creating riches for ourself
is to create then for others.”
Sir John Templeton, global investor
As I see it . . . . . . .
Creating personal riches
Riches will mean different things to different people.
Riches for one person can be enjoying a full and happy life with the people they love; to others it would be achieving status or a position in life. For others it will be the riches of being in service to other, to others … (0 comments)
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customer service: Make Your Customers Feel Important
- 06/29/11 02:46 PM
Motivational Power Quote
Make Your Customers Feel Important
"The customers is a rear-view mirror,
not a guide to the future."
George Rembach, Consultant
As I see it . . . . . . .
Make your customers feel important
Your customers are the life line for your business and your future success. Make them feel important.
Our customers have been a critical element in your past successes and they are the foundation for your future success.
In a shifting business environment our existent customer base becomes one of the most cost effective and productive ways to … (4 comments)
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customer service: A Common Trait of Successful Businesses
- 06/02/11 03:31 AM
Motivational Power Quote
A Common Trait of Successful Businesses
"The magic formula that successful business have
is they discovered is to treat customers
like quests and employees like people."
Thomas J. Peters, management expert
As I see it. . . . . . . .
A common trait of successful businesses
Successful businesses have discovered that their success is attributed to people and that the whole company is the sales team.
A successful customer experience is essential to a business and their continued success. Establishing and maintaining a satisfied and happy customer base is … (5 comments)
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customer service: Pro Secret: Call Back People Who Don't Leave Messages
- 04/14/11 03:13 PM
Michelle's post is right on target and she professionally addresses a very sensitive issue in the real estate industry. Stop by and say hello and let her know your thoughts.
Good luck and success.
Lou Ludwig
Pro Secret: Call Back People Who Don't Leave Messages
by Michelle Carr-Crowe
There have been many blogs (and straight out rants) about agents who don't return phone calls. I have a different rant: I don't like people who call, get the outgoing voicemail, but don't leave messags.
Those also tend to be the ones who later say, "I called you many times."
How can I … (5 comments)
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customer service: The Urge To Be of Service to Others
- 11/13/10 03:48 AM
Motivational Power Quote
The Urge To Be of Service to Others
"True heroism is remarkably sober,
very undramatic.
It is the urge to surpass all others
at whatever cost,
but the urge to serve other at whatever cost."
Arthur Ashe, tennis champion
As I see it. . . . . . . .
The urge to be of service to others
The people who are willing to be of service to others are the real hero's in life. They are people who are willing to step up and to what's required in the service of other.
It's … (5 comments)
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customer service: The Top Priority In Successful Sales
- 09/08/10 03:46 PM
Motivational Power Quote
The Top Priority In Successful Sales
"Wise are those who learn that the bottom line
doesn't always have to be their top priority."
William Arthur Ward
As I see it. . . . . . . .
The top priority in successful sales
The top priority in successful sales is to create satisfied customers.
Creating a high level of customer service leads to customer satisfaction and that satisfaction will contribute to the bottom line. Our bottom line doesn't create satisfied customers.
Satisfied customers = the bottom line.
When we put the customer interests first … (4 comments)
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customer service: The Law of Responsibility
- 08/01/10 02:22 PM
Motivational Power Quote
The Law of Responsibility
"The price of greatness is responsibility."
Winston Churchill, British Prime Minister
As I see it. . . . . . . .
The law of responsibility
Take responsibility for your career and your success. No matter what your role is with your company you are self employed operating a personal service business of one and responsible for your results.
The quality of the service you provide is a reflection back to you as person and to what your future customers would expect to receive from you. The quality of … (4 comments)
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customer service: Service Becomes a Success Magnet
- 06/25/10 03:41 PM
Motivational Power Quote
Service Becomes a Success Magnet
"Your rewards will be determined
by the extent of your contribution,
that is service to others."
Earl Nightingale, author
As I see it. . . . . . . .
Service becomes a success magnet
Success is achieved through our service that we render to others. People will remember the quality of our service long after it's rendered.
Quality service is a stepping stone to success it opens the doors to repeat business and referrals.
By offering exceptional customer service we become a success magnet.
©2010, Lou Ludwig, Sales … (6 comments)
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