Today, tomorrow and yesterday - everyday is a day filled with learning opportunities and if I keep my eyes open, I may just happen to recognize them. If I'm smart, I implement them. So, when I went to buy a new car, it dawned on me that I could learn alot from this entire experience. "So, what did I learn?" you ask. Thanks for asking, I'm glad to share with you.
1) Don't be afraid to introduce yourself to prospects (and everyone is a perspective client). Our salesman met us at our car, hand out and offered her name. "Hi, I'm Donna" Even had a name tag on in case I forgot.
2) Next - qualifying your client needn't be difficult. "Here to buy a car?"
3) Find out what their needs are. "Big trunk? Four doors? Hemi?"
4) Next - qualify them again. "Will this meet your needs?"
5) Get a preliminary commitment. "If I can get the price within your budget, do we have a deal?"
6) Work extra hard to make it happen. "I need to run the numbers past my manager, but don't worry, I'm sure we can do this for you."
7) Reassure the client that you're the right one for the job. "Our motto is COMPLETE SATISFACTION"
8) Deliver on your word. "Looks like you've got a new car."
9) Exceed their expectations. "We'll fill the tank, get you an extra set of keys and buff the car for you and then you'll be ready to go!"
10) Express appreciations for their business. We received a hand written note within 2 days and a phone call one week later.
Yes, we were fortunate and had a very positive car buying experience. But ... it makes me wonder if my clients feel the same? Do yours?
Calie Waterhouse and the professional staging team of Arizona's Preferred Home Stagers stage homes from Phoenix to Casa Grande. Offering vacant and lived-in home staging services.