Special offer

My Pre-Internet Buying Experience: So SLOW. So STUPID. So Amazing that ANYONE Bought a House

By
Mortgage and Lending with Platinum Home Mortgage Company NMLS #238304

My husband and I were moving back to California in one month and I was desperate.

I was not a real estate agent or a mortgage person in those days. I was just somebody who had sold her Dallas house, and was R-E-A-D-Y to buy.

No one "researched properties" in those days.  How could you? You did what I did. You got on a plane and flew into town. Then you found yourself an agent.

Every buyer had to rely on information that was kept under lock and key by the real estate profession in those days.  The list of properties for sale only appeared in a big fat book.

The MLS book. And if you were a buyer? ACCESS DENIED.

It looked like a telephone book and featured little black and white pictures of houses. You got in the car with your agent (who had the book with her). She had already selected the 3 houses that she thought were the best for you, and had called the owners to make appointments.

 If those 3 houses didn't suit you, you started the whole process over the next day.

Can you see how hopelessly SLOW and how HIT and MISS this process was by today's standards? Today's buyers have cruised through 3 houses in 5 minutes via the Internet.

By the time my agent and I had rolled around for 3 days, and looked at exactly 9 houses, nothing struck my fancy. I was so desperate that my father begged, borrowed, (stole?) one of those old fashioned multiple listing books from a non-practicing real estate agent who was his friend.

My own Realtor would not allow me to look at hers. It was "against the rules".

I poured over it, only slightly guilty for viewing what was not meant for my eyes.

And then I saw it. "MY" house. Was it anything like what I had told my Realtor I wanted? Well....actually no.

Yes, I was one of those buyers who was also a liar. Or was I a buyer who just needed WAY more information to know WHAT I wanted?

I couldn't wait to unfold the old paper map (pre Mapquest), find the house, and drive by it. When I got there, I was so sure I wanted to buy it that I would have called the Realtor on the spot.........

But wait. There were no cell phones, so I had to drive back to my parents' house to make the call.

There was no voice mail so I left a long message with the secretary of the Realtor's office.  She carefully wrote it on a piece of paper. Nervously, I waited. And I waited.

When the Realtor called me back she told me she would not show me the house because:

  1. It did not suit what I needed (what????)
  2. It was too much of a fixer
  3. There was some kind of financing issue
  4. No one could figure out why there was no electricity to the house
  5. Someone told her there was a rattlesnake cruising around the yard.

But she would show me 3 more houses. Tomorrow.

I hung up and called the listing agent. What else was I supposed to do? I could not convince her to show me the house and she could not convince me the house was a loser.

And I was desperate.

But when I met the listing agent at the property, he had a man and a woman with him and they were walking around the property having a quiet conversation.

I sat in my car for ages, steaming mad that he would make an appointment at the same time to show another couple "my" house. I almost drove away.

Luckily, I didn't. (To be continued tomorrow.)

Written by Janet Guilbault Mortgage Banker/Broker Based Out of the San Francisco Bay Area

 

Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

People are busy and when they are ready to buy like you were, they need information not now, right now. All of it, show them a slew of images, the talking one on one video tour, fully descriptive facts sheets that are accurate, complete. And have it ready for them now, now tomorrow, tonight on line at ten oclock when they are ready to look, shop, browse. Video especially gets them in the place pronto...and if done right they can tour ten properties in their PJ's or housecoat sipping a glass of wine, enjoying the service you provide as the real estate locator. Brokers need to be a buyer once in awhile and see how slow, or difficult or what missing pieces are out there in the search thru their site/thru phone calls, etc.

Sep 01, 2009 08:00 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

We bought our first house that way. In retrospect I can see how she totally "worked" us, to get us to buy a more expensive house.

Sep 01, 2009 08:25 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Andrew: I would ten times rather have information overload than to try to buy a house in a vacuum.

This little experience also taught me some important lessons. Buyers NEED lots of information to even KNOW what it is they really want. It is so much better for Realtors that buyer research is now possible.

Also: Realtors really need to focus on what the buyer wants. Not what they THINK the buyer wants.

I guess the way I looked and acted gave no clues about what I really wanted She made assumptions and refused to show me the house I bought.

Sep 01, 2009 08:36 AM
Wendy Cutrufelli
Alain Pinel Realtors - Walnut Creek, CA
Contra Costa Realtor

Buyers don't know what they don't know until they receive enough information to know it.  :)  That is still true today, but the internet makes the process soooo much faster!

Sep 03, 2009 05:51 AM
Barbara S. Duncan
RE/MAX Advantage - Searcy, AR
GRI, e-PRO, Executive Broker, Searcy AR

What a great story about how things used to be.  I, too, refused to give up my "book."  It said on the front cover that you had to keep it private!  I did show more than 3 houses a day, however, and tried to listen to what the buyer said.  I want to hear the end.

Sep 07, 2009 12:49 PM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

I'm hanging waiting to hear the rest of this story... I have my guess as to the man and woman were that were walking around the house...

Love this type of post.

Sep 09, 2009 01:07 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Hi Janet!  I remember the "book"  I wasn't practicing at that time, but when I bought my first home -- at 19 years of age! -- our agent had the "book"  And the sellers had a 2 week lag time because the book was only published every two weeks.  Now a listing is contracted and within minutes it's posted, ready to be marketed.  HEY -- you just gave me an idea for a BLOG post!!  THANKS!!

Sep 09, 2009 03:33 AM
Jenny Kotulak
RE/MAX Real Estate Centre Inc., Brokerage - Oakville, ON
Broker - Oakville Ontario Real Estate

Hi Janet, the scary part is that this wasn't ALL that long ago.  In busy markets the books were a waste of time and money as they were outdated before we even received them.

Thanks Carla for pointing me to this post.  I'm off to read part two.

Sep 12, 2009 04:21 PM
Jenny Kotulak
RE/MAX Real Estate Centre Inc., Brokerage - Oakville, ON
Broker - Oakville Ontario Real Estate

Hi, me again,  I can't find part 2.  Did you get busy with your other posts and forget to write it???

Can't wait to hear the conclusion.

Sep 12, 2009 04:28 PM