I try to make a conscious effort to dress professionally at every available opportunity. After all, we're professionals and should dress accordingly. I don't think anyone would argue that. However, I've lost count of the number of times that one of my colleagues has asked me, "do you have a closing today?" They see me wearing a suit and immediately assume that I have a closing on that day. "So what?", you might ask.
Well, let's take a typical buyer transaction. As is usual for me, I'm involve myself in every step of the process. I meet the buyer (Bill), I show him properties, I write up offers, I go to the home inspection, I attend the appraisal, I accompany Bill to the final walk-through, and finally to the closing.
What if the only time that I dressed professionally was at Bill's closing? What would I be communicating to my customer? Simple: that the only part of our relationship that I care about is the part where I get paid!
In short, It behooves all of us to think about this the next time we think about asking on of our colleagues, "Do you have a closing today?"