I am and have been working with a short sale with US Bank. They are the only lender with this property. I have been assigned a negotiator that just flat out denied my short sale with a reason being that the net proceeds to them need to be at least $207,000. My HUD 1 shows that they are receiving $217,643 in net proceeds, more than asked for. So I have attempted many times to contact my negotiator and I have left emails and messages. Finally after many attempts, I received an email with this as a response "Here is my email for all of your questions". Nothing else with it. How rude and incompetent can one be? I have never experienced this type of behavior with a negotiator. Just checking in to see if anyone else has these issues with US Bank.
I have now contacted via email and fax and messages the President of US Bank, VP for my region and the National VP of US Bank, to see if anyone will actually address this issue because at this point when I call US Bank short sale department, I only get transferred to the negotiator assigned. It is kind of a dead end. Very strange way to show that you are helping your customers.
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