I FIRED A CUSTOMER--AND IT FELT GOOD!

By
Real Estate Agent with Watson Realty Corp

With market conditions being what they are, sometimes it is hard to hold your head up, maintain your beliefs and be proud of what you are doing.  When doing this becomes difficult, it is important to step back and decide how important a sale is.

Recently, we had a customer who was demanding everything including the kitchen sink.  We were in the process of setting up appointments to see several foreclosed condominiums in a gated resort community that ranged in price from $53,000-$119,000.  Showing there is difficult and, as we hadn't worked there before., we were trying to do everything we could to make sure that we covered all bases before they were reached.  We had no problem finding the answers to the concerns of the customer.  However, we did have hard time accepting how these requests were presented; they were voiced in a condescending tone as if were someone far beneath her with no intelligence or education.  The last straw was when she said that because it is a buyers market, we should be negotiable on our commission and if we weren't, we probably weren't the realtors for them.

At that point, my principles kicked in.  I told her that our commission was not negotiable (our share was 2.5% on a $53,000 property less 25% referral fee!) and even if I wanted to I couldn't and wouldn't change it.  I informed her that I had cancelled all the appointments (showings started at 7:00 P.M.) and she was right that we were not the realtors for her.

Times are difficult.  We all work hard for what we earn.  We need to maintain our dignity and value our professionalism above the almighty dollar.  I did and I'm glad I did.


 

Comments (7)

Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

Sometimes no matter what we do we can't please everyone I think you said it right we must maintain our professionalism and dignity for our own self worth.

Apr 23, 2011 09:54 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Bob and Barb --- setting expectations with clients(whether they be buyers or sellers) as soon as possible to help eliminate many of these clients.   Respect is a two way street.  Now, it's time to move on to clients who match your expectations.  Good luck.

Apr 23, 2011 10:00 AM
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

Good for you!!! 

I think you must be working with the buyer I had last week.  SHE missed out on the house she wanted because she wanted to put together a spreadsheet of all the repairs she was going to have to make before she put in her offer.  I strongly suggested she go ahead and get her name in the hat but no go!!  She was a former agent and knew what she was doing!  When we got ready to put in her offer it was already under contract.  She couldn't fathom that a house could go under contract in one day. 

So now I am the bad agent who doesn't know what she's doing.  When she does come back to buy a house, it won't be with me for sure!!!

Apr 23, 2011 10:06 AM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Barb and Bob - You can't please everybody.  Good for you.

Apr 23, 2011 10:09 AM
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

I have fired a couple clients over the years and all I felt was RELIEF!

Apr 23, 2011 11:20 AM
Roberta Kayne
Dublin & Central Ohio Homes - Dublin, OH
CRS, ABR, SFR, RRS, Realtor, Re/Max Affiliates

Good for you, Barb & Bob.  Most times when you close the door on one bad client, or one who doesn't fit with your way of working, you open the door for one that is better and does fit!  I've done it a few times myself...once after showing a buyer over 80 homes and not one worked for her...but that's another blog!  Hooray for your principles and valuing your time!

Apr 24, 2011 04:12 AM
Marjorie Taylor
Riverside Homes - Saint Augustine, FL
New Homes in St. Augustine Florida

The cherry on the top is them asking you to cut your commission!  I had some awesome suggestions from the AR community on a commission cutting blog I wrote.  Good for you for standing your ground!

Apr 28, 2011 02:00 AM