Although technology is key to running a good business, I’d like to think one of the most valuable assets a REALTOR® must have, without failure, is a dependable vehicle! Last Tuesday evening, I discovered my car wouldn't start and that is not a good way to start off your day.
Since this isn't the first time that happened to me in my auto owned lifetime, I figured I'd test the battery with my trusty electric battery charger - that didn't work. So I called AAA. The Triple A man couldn't get it started and worse yet, he tested the battery and the alternator and his diagnostic test said everything was running good and it looked like a well-oiled machine. He reminded me about car warranties.
A tow truck later to a different dealership, from where I bought my car (it's still under warranty), my car was elevated to the big well oiled Tow Truck by the man with elbow grease and big muscles. Quite frankly, nothing was more frustrating to me than the attitude I got from the place where I originally purchased my car. AAA was great - they recommended another dealership, closer to my house and it didn't cost me $160.00 plus tax to tow to the dealership where I painfully signed my name for the purchase of my car - as a matter of fact, the dealership didn't charge me a penny for the tow and AAA was honest with me, because I didn't have upgraded service, it would have cost more to use their services.
Right from the get go, the other Dealership responded like a Team - a Well Oiled Machine. They arranged for my tow (without cost to me). When I arrived, they handed me the keys to a very nice brand new car (without cost). Kyle was excellent in expediting the process to get my car to the garage and getting me back on the road. When I arrived, Mike didn't ask me to repeat my story about why I was there, who did I talk to, what happened to my car, yadda, yadda, yadda - and I didn't have to wait! Mike picked up where Kyle left off and I drove off in sharp, brand new red car (better than mine)! The next morning Jimmy called me to tell me what was going on with my car, he made sure I was okay, he talked to me like a customer with care and consideration. He assured me to go about my business and he would contact me as soon as he knew anything. The best part about Jimmy's call, is that he already knew my story and I didn't have to repeat the whole story all over again - to me that was important!
Jimmy followed up several times. His communication skills were excellent. When I returned calls, I didn't get transferred to different people, nor did I have to listen to elevator music. To me, that's very, very important! Several things were wrong with my car and it was all covered under warranty and there were a few minor things wrong due to owner's negligence which I gladly agreed to pay for.
I got my car late yesterday afternoon and here's what impressed me the most about the service provided by their Team's Well Oiled Machine Service:
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The first person understood my problem and got it right the first time.
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The second person understood what to do without having me to repeat myself.
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The third person understood customer service skills and communicated effectively.
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The problem was identified and a plan was put in place.
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I was informed about cost, time, and service.
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I was able to decide and determine what course of action I needed to take and what the dealership's responsibility would be.
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Everyone involved on the Team spoke a common language which didn't include trying to get me to buy a new car and they addressed the issues relevant to the problem.
When it comes to buying a new car or making a referral to someone who needs to buy a car I know who I'd recommend:
ECKERT HYUNDAI
4011 S INTERSTATE 35
DENTON, TEXAS 76210
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