Listing Agents Hiding From The Buyer's Agent Won't Get The House Sold!

Managing Real Estate Broker with RE/MAX Executive Realty 104763

There’s nothing more frustrating to a buyer’s agent than to have an offer in hand; send that offer to the listing agent; and not receive a confirmation that the offer has been received by the listing agent.  The offer was sent and the listing agent suddenly fell off the face of the earth!!

We are listing agents, and when we receive an offer from a buyer’s agent, we confirm that we have it in hand; we’d have some discussion with the buyer’s agent if there are any concerns or answers needed; and we tell the buyer’s agent that the offer will be delivered as soon as possible.  We Do Deliver The Offer Immediately. 

If it’s a good offer, we make sure it’s accepted.  If it needs work, we deliver the offer, and we start shopping that offer.  It’s our job to get the highest and best from as many potential buyers as possible.  The seller will take a few hours to respond, and during that time, we are on the phones with every buyer’s agent who showed the property.

The counteroffer is delivered to the buyer’s agent, and we continue to shop the offer.  It’s our job.  However, it’s our job to work every offer to the bone.  Work it until the last strand of muscle is exhausted.  Work it, and when everyone says they’re done, work it once more.

During all of that working time, the offer is still being shopped to other buyer agents who have shown it.  One never knows what will surface.  It might be the nudge that will make the offer in hand pay the piper; or it might be the new offer who wins.  It doesn’t matter to us who buys the property.  Our job is to make sure it sells with the least amount of resistance.  The only thing a buyer’s agent deserves and expects to receive is to be treated professionally and with respect.  The rest is up to the buyer and the seller.

Posted by


Barbara Todaro, sales manager of RE/MAX Executive Realty 

Marketing Agent for The Todaro Team

308 W. Central St...suite E

Franklin, MA 02038


Exclusive Marketing Agent for The Todaro Team


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New Homes in Franklin Massachusetts

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Debbie Reynolds 10/20/2012 08:40 AM
  2. Praful Thakkar 10/21/2012 01:46 PM
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Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

The only thing a buyer’s agent deserves and expects to receive is to be treated professionally and with respect.

Oct 20, 2012 01:30 PM #32
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Buyer's agents sometimes assume the offer has been received....and despite MLS instructions, multiple means of communication...send it to the wrong place and wonder why they don't get responses.

Oct 20, 2012 08:29 PM #33
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

And this is why I send a Offer Acknowledgement Form with my offers if I do not know the listing agent. The homeowner has to sign it and it gets sent back to the buyer's agent. It's from our MLS to check with yours to see if you have a similar form.

Oct 20, 2012 09:26 PM #34
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Jackie.... I'll have to look into that....don't think we have a form like that....everyone should....

Oct 20, 2012 09:37 PM #35
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Barbara, It would have been great if you worked in my market area. I would have broght all my buyers to your listings. 

Oct 20, 2012 09:48 PM #36
Lynn Pruitt
Keller Williams Lanier Partners - Hartwell, GA

Jackie... Offer Acknowledgment Form!!! Oh my goodness... YES!! Great idea and thanks Barbara for the great post!


Oct 21, 2012 12:03 AM #37
San Mateo County Broker Associate Mayra Espinosa
Realty ONE Group Alliance| Call 650-996-8961 - San Mateo, CA
Helping Families Buy & Sell Homes San Mateo County

Great post! Likely in here in the bay area we are receiving multiple offers. You don’t even have time to shop the buyers' offers.   On a bank owned property I just listed;  I set up offer date after first open and receive 20 offers then counter all and got 10 offers back. As I received them I email the agent  “received offer” It is hard to maintain communication with all these peoples, but that is the nature of our business. Thanks for sharing


Oct 21, 2012 02:41 AM #38
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

Barbara,  I sure wish you were the listing agent on my deal right now.  This is how it should be done.  No HIDING!!!!

Oct 21, 2012 03:11 AM #39
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Belinda.... read the responses.....count the number of agents who would plow through that nonsense..... call the broker/owner and then let the seller find the agent and hear the offer..... there's no reason to wait until monday.... if the agent doesn't want to work on weekends, there had better be another agent to pinch hit.... THAT'S YOUR INCOME....WHY ARE YOU ALLOWING IT TO BE CONTROLLED BY SOME HALF ASSED AGENT?????

Oct 21, 2012 03:16 AM #40
Paula McDonald
Magnolia Realty ~ Granbury - Granbury, TX
Magnolia Realty ~ Granbury, TX 936-203-0279
I agree with Lenn's suggestion and I have had to do this as well.
Oct 21, 2012 04:20 AM #41
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

BARBARA that drives me crazy. As a Listing Agent specialist it is ever so imoirtant to work as hard as possible for my seller and that means working with and communicating with Buyer Agents. When a listing agent treats buyer agents with respect, those agents tend to bring more buyers to their listings.

Oct 21, 2012 06:02 AM #42
Goran Utvic
606 Homes LLC | Chicagoland Brokers Inc, Chicago IL 60656 - Chicago, IL
We Buy & Sell Chicago Houses Fast

Excellent post Barbara...there is nothing worse than sending in an offer and asking for confirmation and not getting any.

Oct 21, 2012 06:33 AM #43
Amber Boyd
Novus Real Estate - Wylie, TX

This is a great post. I am about to get my first listing for a short sale. I am going to be as responsive as possible so i dont have any complaints. I look forward to seeing how this plays out. Keep your fingers crossed. lol I hope you dont run into many more unresponsive listing agents.

Oct 21, 2012 07:51 AM #44
Kristi DeFazio
RE/MAX Advantage - Colorado Springs, CO
Colorado Springs Rea lEstate 719-459-5468

Barbara, you amaze me. I have been gone from AR for a couple of months and I check in here to my subscribers and of course, you have not missed a beat! Gosh, I wish I could be as consistent as you are! Great post by the way!

Oct 21, 2012 08:31 AM #45
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Why some listing agents are great listing agents? Perhaps they do what you are doing, Barbara...(and yes, some agents do not think this as their responsibility..)

"We are listing agents, and when we receive an offer from a buyer’s agent, we confirm that we have it in hand"

Oct 21, 2012 01:48 PM #46
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Barbara - It is frustrating to make an offer and then to receive no response. It sounds like you handle it well.

Oct 21, 2012 02:31 PM #47
Jack O'Neal
Conway Real Estate - Gilbert, AZ
Happens all the time
Oct 22, 2012 01:28 PM #48
Kasey & John Boles
Jon Gosche Real Estate, LLC - - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Came here from Praful's reblog.  I sometimes wish that we could "like" comments on blogs, there were so many comments I wanted to like, haha.  Below is what I wrote on Praful's blog and of course it still applies.

This shopping the other buyers is often why when you finally put an offer in for a buyer on a home that has been on the market for a while with no offers, all of a sudden there are multiple competing offers.  The listing agent is certainly working for their client.  Hiding from the offer or buyers, is certainly not.  -Kasey

Oct 24, 2012 02:55 PM #49
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome


I remember when "shopping the offer" was illegal!

I submitted an offer yesterday. Have gotten numerous emails asking for feedback. My response... Thank you for allowing me to show the property. Please respond to my full price, 30 day settlement, with proof of funds attached. I did  finally get a call from the assistant. It is still being reviewed.


Oct 25, 2012 03:00 PM #50
Richard and Jean Murphy
Harborview Properties - Portland, ME
(207) 712-4796

Lack of acknowledgement is frustrating on my end and embarassing to our profession when we have to explain to our Buyer Client that we have heard nothing from the seller's side after a couple of days with unanswered email, text and phone messages. This type of activity is why the public sometimes paints our profession with such a broad brush.

Nov 23, 2012 01:53 AM #51
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