If the Trust is Gone, So Are You...

Mortgage and Lending with PS Mortgage Lending 305-791-4874 or 888-845-6630 365768

If the Trust is Gone, So Are You...

It's Crucial Not to Lose It

Gaining a client's trust is hard. They don't know you, they just know what your prices are and what you are selling. In order for them to trust you, you must show them something other than what've they already seen. 

It's a tight rope we have to walk in this business so that everything goes as smoothly as possible.

However, when we finally get it, there's nothing more rewarding than finding the product that perfectly suits your clients' needs. They put their trust in you, so it's up to you to make sure they're taken care of. Not delivering on what you promised, however, can spell disaster for all those involved. 

Trust is already one of those things that is hard to earn but the easiest to lose. It's our responsibility to create trust, foster it and continue to be worthy of it.

Having said that, here's what we can DO to obtain and nurture our clients' trust:

  1. Do call them just to see how they're doing.
  2. Do take an interest in their life, not just their business.
  3. Do be friendly and approachable (and a human being).

However, here's what we DON'T do to obtain and nurture our clients' trust:

  1. Don't make promises you can't keep.
  2. Don't over advertise your skills (demonstrate them).
  3. Don't underplay your weaknesses (fix them).

It all seems easy enough but it goes a long way. Business deals are part of our job but it doesn't mean that we have to be a robot to be successful at them. Put your best foot forward and remember: respect is earned, make sure you earn it.

PS Financial Services, a reverse mortgage company offers the flexibility older Americans are looking for their retirement planning. If you think a reverse mortgage is right for you, give us a call at (888) 845-6630 or send us an email at info@PSReverseMortgage.comWe do not pressure those who inquire.

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Information and content in this blog is original to Phil Stevenson

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Phil Stevenson

PS Financial Services

Owner and Principal Mortgage Originator

Certified Reverse Mortgage Professional (CRMP)

LO #365768

NMLS #968090

Cell: 888.845.6630

Miami Mortgages & Florida Mortgages

Copyright © 2013 by Phil Stevenson & PS Financial Services, LLC

Comments (2)

Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

Trust is #1 in forming that relationship with a customer.  Your tips to gain trust are spot on!

Aug 07, 2013 12:18 AM
Phil Stevenson, CRMP
PS Mortgage Lending 305-791-4874 or 888-845-6630 - Miami, FL
"Mortgage Nerd" in Miami, Florida and Texas

Mary, thank you! Trust is the basis of any (lasting) relationship we form in life.

Aug 07, 2013 12:20 AM