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When will Zillow (and Trulia) get it right?

By Vanessa Saunders

Real Estate Broker/Owner with Global Property Systems Real Estate DOS NYS #10491202606

June 18, 2014 10:15 PM

Once again my day is interrupted by a cry for help from one of my agents. Zillow has YET AGAIN posted one of her luxury listings at the incorrect price. Her clients are loosing patience, calling us incompetant and I have to spend hours doing damage control to no avail as it appears that we don't have a say in what we list our properties at these days, these two supposed GIANTS have complete control.

Neither Zillow or Trulia EVER admit responsibility, stating the problem is with our MLS or the feed from List Hub... Well check this out guys and let me know exactly where that information went wrong...

This is where we begin. Hudson Gateway MLS - EVERYTHING CORRECT

HGAR MLS

NEXT The MLS FEEDS TO LIST HUB WHERE WE ARE PRO MEMBERS

Nothing wrong here either...

THEN to ZILLOW.....

THE ROOT OF ALL EVIL...AGHHHHHHHHHHH

THE GOOD NEWS IS THAT TRULIA GOT THIS ONE RIGHT!!!! SAME FEED

But it's not Zillow's fault...

or so they say!

Having discussed this problem on many occasions I am fast losing patience as are our clients, and my agents...WHY should we PAY to use a service which works against us and our clients not for us????

Any ideas???

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Suzanne Otto

Six Twenty Designs - Lansdale, PA

Your Montgomery County PA home stager

I can feel your frustration Vanessa. Zillow just has one job...Post your listings correctly (as you have done in the first place!)

Jun 18, 2014 10:26 PM

Sandy Padula & Norm Padula, JD, GRI

HomeSmart Realty West & Florida Realty Investments - , CA

Presence, Persistence & Perseverance

Vanessa: Have yet realized that Zillow does whatever they want? They do not have to answer to anyone, and yet, still try to sell RE agents their worthless service.

Jun 18, 2014 11:42 PM

Paul Taylor

Toronto, ON

Stay strong Vanessa. At least you've made more people aware of the problem and been able to present it in a way that clearly shows the problem is not coming from your side.

Jun 19, 2014 01:22 AM

Morris Massre

Pembroke Pines, FL

Real Estate Instructor Broward County Florida

When will either one of them ever get anything right is what I want to know?

Jun 19, 2014 02:39 AM

Vanessa Saunders

Global Property Systems Real Estate - White Plains, NY

Real Estate | Done Differently

UPDATE: Nothing! I forwarded this to my Zillow "Customer Service Rep" as soon as I wrote it, and as yet I haven't heard a thing back!

Jun 19, 2014 03:57 AM

Than Maynard

Coldwell Banker Heart of Oklahoma - Purcell, OK

Broker - Licensed to List & Sell - 405-990-8862

Don't hold your breath. They aren't getting the complaints and it costs them nothing.

Jun 19, 2014 04:01 AM

UPDATE: I finally received a brief email this evening from Zillow asking if I had called Listhub!!! (Apparently they can't read. Talk about sticking your head in the sand!)

Amazing....

Jun 19, 2014 11:44 AM

Joe Petrowsky

Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT

Your Mortgage Consultant for Life

That is frustrating for sure. I am so glad I do not have to deal with Zillow, other that folks are constantly quoting values that often make no sense.

Thank you for commenting on my post.

Jun 25, 2014 06:49 AM

When will Zillow (and Trulia) get it right?

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