Is The Seller Entitled To All The Other Parties Contact Information??

By
Real Estate Agent with RE/MAX Compass 0524642

Yesterday I had an interesting conversation with a few fellow agents. One of them was discussing how he ensured his sellers did not see the buyer's agents contact information when the home was shown. CSS, Centralized Showing Service, allows the Listing Agent to customize what the seller can see when feedback reports are sent to the seller. I know quite a bit of Realtors who intentionally adjust what the seller can see when feedback is given to the seller.

I see both sides of it. So let's discuss the why.

 

1. There are some home sellers who have a Realtor/listing agent who think it's acceptable to call each Realtor that shows their home. They either don't know that this breaks protocol, or they don't care. They think the best way to sell their home is if they are completely involved. Knowing this, your average agent will likely withhold the contact information of the buyers agent, but ensure their seller still gets all the feedback as it is submitted. Some agents actually do not submit feedback to their sellers at all. The fear is that some buyers agents enter in bogus or unhelpful feedback which will automatically trigger confusion and sometimes anger by the seller. To prevent the unnecessary headaches - all feedback is withheld, but typically summarized by the listing agent at a later time.

2. Some listing agents request that buyers agents "leave a business card when showing." I'm not one of them. Unfortunately there are Realtors who will leave their business card in places that they shouldn't. There are also some agents who will create and "leave behind" business cards that are custom tailored just for this opportunity. One time I found a bigger than average business card in of my listings that was actually a stand up business card that was left on my sellers night stand. My client was not impressed as she was in sales herself. The card promoted the Realtors "discounted services."

 

In any event, if a seller requests the names and phone numbers of agents who have shown their home, it should be provided, without hesitation. If I were selling my home I would probably want to know who was coming and going and I certainly wouldn't be pleased if my agent refused to give it to me. A listing agreement clearly identifies what the seller responsibilities are. One of them is to not attempt to sell the home themselves or to sign a listing agreement with another real estate brokerage while currently under a listing agreement.

 

In 11 years of practicing real estate I have never had anyone ask for a list, but I have been asked "who was the last agent in my house." Our Supra lock boxes are helpful as they can reveal when the key was removed and from whom. One more reason to avoid combination lock boxes if at all possible.

 

Posted by
Greg Nino
Realtor
RE/MAX Compass 
Direct & Text 7 days a wk: 832-298-8555 
 
 
Realtor since 2004
Mediator & Arbitrator for the TX Assoc. of Realtors
Member of the Professional Standards Committee for the TX Assoc. of Realtors
Arbitrator for the Comptroller's office for the State of TX for Arbitration of Property Tax Values

 Member of the RE/MAX Hall of Fame & Platinum Club

 

The information contained in this blog is believed to be reliable and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy, completeness or appropriateness for any particular purpose. All information is copywritten and the property of Greg Nino.  

Comments (6)

David Shamansky
US Mortgages - David Shamansky - Highlands Ranch, CO
Creative, Aggressive & 560 FICO - OK, Colorado Mtg

Yeah I would want to know who was in my house too I dont think that is going out on a limb, especially if there were any issues from that showing

Aug 13, 2015 05:27 AM
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Greg - I was going to say that I always use Supra Lock boxes, and they will tell you when and what agent has taken the key out to show the home. It also provides their contact info, so you can ask them what their clients thought of the home if you wanted to.

Aug 13, 2015 08:49 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I think sellers requesting "feed back" is silly.  What do they want to hear from the buyer??  "Hey, you priced the place right!"  "Great use of the odd room upstairs."  The buyer and their agent have one goal and that's to get the best price and terms.  If I give feed back, and it's rare, I point out the WTF's and say "this is priced too high."  

Aug 14, 2015 06:45 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

I like getting feedback - usually sellers don't like stupid feedback which is more than 90% of the time.

'Not sure I was there' is not feedback, it's a sign of stupidity.

Anyway, back to your post. I've never had anyone ask for a list just who was the last one there because they left the front door open, etc.  For some reason agents & buyers seem to forget they are 'guests' in that house. Even after the ink dries on a contract, it's still a up hill trudge to the closing.

Aug 14, 2015 06:58 AM
Greg Nino
RE/MAX Compass - Houston, TX
Houston, Texas

Thanks for the comments ladies!

Aug 16, 2015 04:50 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I always leave a business card behind just to confirm to the occupants that someone was there.  I filter some of the info I send to the sellers as I don't want them getting anxious and calling everyone

Aug 17, 2015 01:02 PM