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What I learned in Real Estate this week - 9/6/15

By
Real Estate Broker/Owner with Zion Realty

You all know the phrase, "If you love someone let them go. If they come back it was meant to be". Well this holds true for not just romantic or friendly relationships. It is also applicable for real estate. I was referred to a client over eight months ago. She was a pre-approved buyer ready to make her first splash in to the pool of home ownership. Our first few meetings were typical. We established her wants, needs, desired locations, and budget. Armed with her enthusiasm and my expertise we set off on our home hunt.

The first few times out looking at homes she was like any other first time home buyer. Wide eyed and sometimes overwhelmed with all of the information she needed to process with each house we visited. Even though I was taking her to properties that matched most of, if not all of, the requirements she laid out for me there seemed to still be a disconnect. She wasn't finding what she thought she was looking for in a home. Week after week I would send her homes I felt were a good fit and time after time we'd go view the homes with no success. 

Finally after touring nearly Fifty homes she disappeared altogether. She had stopped opening up my emails and she hadn't returned any of my texts or phone calls. I was severely disappointed to say the least. However, after a few weeks went by I received an email from this client advising me that she had decided to put her home search on hold for the time being and she would get back to me when she felt like she was ready to look again. I've been in the real estate industry long enough to know that receiving an email like that usually signals the end of the client/agent relationship. 

I took that notification in stride knowing that I did everything I could to work tirelessly for her but for whatever reason she just didn't seem to want homeownership bad enough. Maybe it's because she was too young, or perhaps there's more going on in her life behind the scenes in which I am unaware. Whatever the case may be, I knew I did everything I could to service her needs professionally.

It's been a few months now since I received that dreadful email advising me that my client wanted to cease their home search. I made sure to keep in touch with her during that time by continuing to send her follow up emails letting her know that I hoped she was doing well and if there was anything I could do for her professionally or otherwise to give me a call. So imagine my surprise to receive another email from her this week advising me that she had finished up her degree from college and she would be ready to get back to her home search next month. 

So what did I learn in real estate this week? Don't ever give up! Even when it looks like you've lost out on helping someone there's always a possibility of the opportunity coming back around to you so you'd better be prepared. Timing is everything in real estate and perhaps earlier this year just wasn't lining up right for this particular buyer. I'm very excited to get the chance to work with her again and this time around I'm very hopeful we can find the right home for her. 

Comments(19)

Sonja Patterson
Keller Williams - BV - College Station, TX
Texas Monthly 5-Star Realtor Recipient for the Hou

Nicole, thanks for sharing the encouraging news!  This buyer sounds as if she didn't want to overextend herself financially while working towards her degeree.  Now that she has finished that milestone, she can focus on buying her first home, and unless she moves out of the area, you will be her agent for life! :)

Sep 06, 2015 09:17 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Nicole, I suspect you learned many other things last week, but this is a standout lesson. I hope we soon hear that she has found her home

Sep 06, 2015 12:24 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Congratulation on getting your client back. I don't think you ever lost her...just not the right timing.

Sep 06, 2015 12:47 PM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Well done Nicole.  This business does tend to make us a bit cynical.  So your reaction to the first email was most likely typical to us all.  Different than most though I believe was your tenacity and staying in touch.  Kudos.  Mark

Sep 06, 2015 03:53 PM
James Dray
Fathom Realty - Bentonville, AR

Good morning Nicole.  Communication or the lack of it can kill a deal regardless of where you are in the transaction.  Good that you kept in touch it paid off.

Sep 06, 2015 08:30 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Nicole.  Your journey with this client shows what tenacity can do.

Sep 06, 2015 08:44 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Well done, Nicole.  I love these folks who come back to you after the initial attempt didn't go so well.

Sep 06, 2015 10:54 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Nicole. Nice job sharing some of what you have learned, I'm sure there is even more. Sounds like your client will be great to work with, pretty smart gal.

Sep 06, 2015 11:53 PM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

Sonja - Finishing up a degree is certainly stressful so now that it's over hopefully she can now refocus on the home search!

Lottie - Yes, I look forward to writing that blog post in the future!

Margaret - It wasn't the right timing for her when we first started but now let's hope it is!

Mark - I honestly felt like this buyer might come back so I made every effort to keep in touch with her. 

James - It will ultimately pay off when we can find her a great home!

Conrad - And the journey isn't even over yet. 

Gabe - It usually means I did a good job the first time around enough for them to come back so now let's see if I can finish the job!

Joe - She's very particular in what she's looking for but I've got a good feel for what she likes now. 

Sep 07, 2015 12:57 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Hi Nicole an excellent story. I have had similar events as you describe. We have little control over it and all we can do is to try our best.

Sep 07, 2015 01:24 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I was suprised that there was a happy ending to this story, good for you for not giving up!  I don't like that part of our job, following up to the point of almost being a nag.  I am not sure why people can't at least show some respect and respond right away, being ignored is hurtful at times, haha.  I am so glad that this turned out well for you!

Sep 07, 2015 01:47 AM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

Noah - We've all been there but unfortunately it usually doesn't end as well as this one has so far. Once the bird leaves the nest it usually doesn't come back. 

Brian - I don't like it either but it's what we have to do sometimes. Follow-up until they either tell you to go away or click back in. 

Sep 07, 2015 02:04 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Nicole -- we don't always know what is going on behind-the-scenes with people and your example is one many, if not all, of us have experienced.  Here's to making that right connection this time.  

Sep 07, 2015 04:27 AM
Nicole Doty - Gilbert Real Estate Expert

It just shows you have to stay connected with your clients because you never know when the timing will be right. 

Sep 08, 2015 02:51 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

You worked hard for to retain that one Nicole Doty - Gilbert Real Estate Expert I'm looking forward to your post when she purchases.

Sep 07, 2015 06:17 AM
Nicole Doty - Gilbert Real Estate Expert

It's something I haven't been very good at in the past but I'm getting better. 

Sep 08, 2015 02:51 AM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

Nicole, You just never know what a person will do. I agree that persistence is one of the keys to success.

Sep 07, 2015 08:52 AM
Nicole Doty - Gilbert Real Estate Expert

Never give up until they tell you to go away. 

Sep 08, 2015 02:51 AM
Randy Hilman REALTOR® Associate Broker
Randy Hilman Homes in partnership with Bean Group - Moultonborough, NH
Guide & Mentor to Home Buyers & Sellers

Hi Nicole Doty - Gilbert Real Estate Expert.  My theme today is Expect Miracles.  If the woman had not contacted you, that would have been okay, too, right? You were wise not to internalize her behavior as rejection.  In sales, it's always about "them", never about "us".  God delivered because You were able to accept things as they are, not as you want them to be and what you've received is a blessing.

Sep 07, 2015 09:56 PM
Nicole Doty - Gilbert Real Estate Expert

I completely agree Randy. Thank you for that reminder. 

Sep 08, 2015 02:52 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hello Nicole, sometimes, buyers and sellers go away for reasons that have absolutely nothing to do with us. You did the right thing by keeping in touch with her.

Sep 08, 2015 02:28 AM
Nicole Doty - Gilbert Real Estate Expert

I could tell something just wasn't right so when she said she was stepping away for a while it didn't surprise me. I was pleasantly surprised when she came back however. 

Sep 08, 2015 02:53 AM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

When you treat people as well as you do, I'm not surprised they come back to you on their terms. You're truly a great REALTOR and Broker too Nicole Doty - Gilbert Real Estate Expert

Sep 08, 2015 04:49 PM
Nicole Doty - Gilbert Real Estate Expert

This particular client I was on the fence about whether or not they'd come back. We can usually get a good feel for clients as we work with them and I honestly wasn't sure this one would return. 

Sep 09, 2015 12:30 AM
Helen Chong
Haylen Group - San Jose, CA

It’s great to know that you kept patience for so long and are still ready to help her again. Not everyone has that patience towards the buyers. There are lots of things to be considered while buying a home and if she is in college she has to manage a lot more thing. Great work!

Sep 13, 2015 09:24 PM