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My Worst Final Walk - Through

By
Services for Real Estate Pros with Ward County Notary Services 607851

Minot property

My Worst Final Walk - Through

 I have been asked to remove this post by the Sellers Agent and their Broker because they find it slanderous even though no names have been mentioned. They also feel it is bad for the industry to reveal that we had a problem with the transaction. I feel it is good for the industry to inform/educate Buyers and Sellers about the final walk-through process and situations that can be easily avoided. I have refused to remove this post but at some point may be forced to if the Real Estate Commission agrees that we should NEVER reveal things that can go wrong with a transaction and how to avoid such problems. I will keep you posted.

MarchingYesterday was one of those good/bad days with a nice closing and a not so good walk through.

I was way ahead of the curve with this one asking the Sellers agent about 2 weeks in advance when we could schedule a walk through. The closing was scheduled at 10:00 AM on Friday.

She said 8:00 AM on Friday. I wasn't very comfortable with that but if that's the way it had to be we would work with it.

I got there at 8:00 AM and these folks had about a forth of a house yet to empty. I blew a gasket. The owner said he did not expect us until 10:00... the closing time. I told him there was no way we were closing today. He had a tantrum and he wanted to show the Buyers, my Buyers, the house by himself. That didn't fly. Then he got in my face and said "Where were supposed to sleep last night when we can't move into our new house (in town) till tomorrow?" . (Excuse me Mr Seller but have you heard of a motel before?).

The next wonderful thing was inspecting the damaged roof that was (in print) supposed to be repaired by a licensed professional. Mr Seller, do-it-yourself-er, did the repair with a friend who "used to be" a licensed contractor. Having inspected the work it was easy to see why "He used to be a licensed contractor".

Well just so I don't bore you I'll tell you that with another $1,000.00 in concessions and a few I'm sorrys on his agents part we did close late in the afternoon yesterday.

Minot for sale

Posted by

Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Kathleen, Mr. Crappy has more common sense than the Seller I was dealing with. This Seller said 2 hours was to soon!!! he wanted my Buyers to run through and then get to the closing table immeadiately.

Oct 11, 2015 04:11 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

I think real estate agents could write a book about the adventures we experience while practicing the art of selling real estate.  Your roof repair situation reminds me of a time, an ex-contractor, replaced a roof on his home in escrow.  He used 1/2" staples rather than 3/4".  He then wanted to certify that roof, which wasn't code.  My buyer walked from the transaction, at the eleventh hour!

Oct 11, 2015 08:48 AM
Bob "RealMan" Timm

Sorry it fell apart Myrl Jeffcoat I wonder if he was the same "ex-contractor" that worked on my Buyers roof.

Oct 11, 2015 10:41 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Sorry you had to go through this stress Bob. I would have felt the same way you did if it was me. Your job is to make you clients happy and I take the final walk through very seriously.

Oct 12, 2015 04:48 AM
Bob "RealMan" Timm

Thanks Noah Seidenberg it was very stressful but I thought it was necessary to protect my clients.

Oct 12, 2015 05:23 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Stuff happens.

I've found my self on BOTH sides of this picture.

A little widow lady who could hardly push a broom, trying to make the property presentable, crying because she realized she could not do it.

A buyer who finds a garage full of old paint cans that wanted to go ballistic.

I'm a professional. I handle it.

And if there is not a professional on the other side, sometimes I have to do more. 

Clearly the seller and their professional representation are embarrassed and believe this unprofessional. And they are right. If your blog was what you intended....you would have identified the culprits. 

Isn't the promise of certain discovery what keeps folks honest?

 

 

Oct 12, 2015 04:50 AM
Bob "RealMan" Timm

Very well said Annette Lawrence , Palm Harbor, FL 727-420-4041 my indention was to make sure my client received what was spelled out in the contract.

Oct 12, 2015 05:25 AM
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Yorba Linda, CA
Coached By Crouch

Hi Bob,

Good job on getting that one closed!

I think you just discovered a new topic category on ActiveRain.  Off the top of my head I can think of several options:

  • My Worst Closing.
  • My Worst Buyer.
  • My Worst Seller.
  • My Worst Referral.
  • My Worst Partner.
  • My Worst Broker.

There must be millions of My Worst topics.

In fact, maybe Bob Stewart could create a new contest! 

Oct 12, 2015 05:00 AM
Bob "RealMan" Timm

I think it would be very educational Bruce Brockmeier , something we could all learn from.

Oct 12, 2015 05:27 AM
Olga Simoncelli

The contest might be more  productive if we could highlight what we learned from the "worst" experiences or how to try to change them for the better.

Oct 13, 2015 09:09 AM
Judith Sinnard
SMARTePLANS; Houston, Texas - Houston, TX
The SMARTePLAN Lady

Slanderous?  Slander is making false statements to the defamation of another party. Libel is PRINTING or WRITING false statements to the defamation of another. I think they'd have a tuff-row-to-hoe in court as first they'd have to prove THEY were the people allegedly being defamed (which would be difficult since no names, addresses or identifying information is given) and secondly .. that what you are saying is false.  Hopefully they are better at being a real estate agent than representing themselves in court, but wait--- THAT doesn't seem to be the case either, based on your description.

Oct 12, 2015 05:18 AM
Bob "RealMan" Timm

Judith Sinnard I think I love you! Thanks so much for the encouragement.

Oct 12, 2015 05:29 AM
Bruce Kunz
C21 Solid Gold Realty, Brick, NJ, 732-920-2100 - Howell, NJ
REALTOR®, Brick & Howell NJ Homes for Sale

Hi, Bob "RealMan" Timm . The other commenters have been spot on.  I too see nothing wrong with your post at all. There is no information that could relate it to a specific location, let alone an agency or person. From the way they're handling it, I have to wonder who read it to them...

Thanks for sharing & let it ride!
Bruce

Oct 12, 2015 05:48 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Funny you should say that Bruce Kunz as the agent told me someone told her about it.

Oct 12, 2015 06:08 AM
Chris Lima
Turtle Reef Realty - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Great Job, Bob "RealMan" Timm ! I had a similar walk-through last year.  The night before the closing we walked through and I suggested delaying the closing due to the amount of "stuff" still in the house.  The seller agreed to have it all done and I knew that was impossible.  The buyer electronically closed before we (buyer's representative) and yours truly could verify that the place was acceptable.  Needless to say, I spent the day helping the seller move and even finished a load of laundry for him.  Where was the seller's agent?  Getting her nails done!! 

 

Oct 12, 2015 06:43 AM
Bob "RealMan" Timm

WOW, that's unreal Chris Lima and you really went the extra mile doing the Seller agents job. My buyers took 4 days off of work to move so I'm glad we still closed but things should have been addressed better than they were.

Oct 12, 2015 08:20 AM
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

Sounds like the Seller was not adequately informed that he should have made preparation to move in a timely manner.  Also repairs that were contractually agreed upon should have been completed by a licensed contractor and receipt ready at the final walk-through.  Bottom line is your post is not slander (verbal) or libel (in writing).  No names were given as I can see and they were probably not false statements...just the facts.  

Oct 12, 2015 06:52 AM
Bob "RealMan" Timm

My thoughts exactly Teri Pacitto thanks so much for stopping by.

Oct 12, 2015 08:21 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Hey Bob,  I think you should not only keep this blog up but also publish the names of the guilty parties.  And keep in mind it is not slanderous as long as it is true.

Oct 12, 2015 01:26 PM
Bob "RealMan" Timm

It's really tempting Bob Crane but at this time I could use a little more peace and less termoil. Thanks for the support.

Oct 12, 2015 10:14 PM
Gary Coles (International Referrals)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

Bob "RealMan" Timm I definitely hope you keep the post up. I also agree with Bob Crane that the names should be posted. I will be appalled if the real estate commission requests its removal.  I have been a Director of the National Association of Realtors and have never heard of a state that would include this in their scope of regulations.  I also feel that having served on the grievance committee, professional Standards Board and as President of the Greater Las Vegas Association of REALTORS that we need to speak out to clean up our industry.

Oct 12, 2015 02:39 PM
Bob "RealMan" Timm

WOW Gary Coles I really appreciate your kind words and if the NDRE Commission asks me to take it down I'm going to share your thoughts with them (if you don't mind).

Oct 12, 2015 10:16 PM
Gary Coles (International Referrals)

Bob "RealMan" Timm    I appreciate the fact that you are willing to take the time and effort to try and improve our industry.  I would be glad for you to share my comments with the NDRE and they are welcome to contact me if they desire.  My email is: garytcoles#aol.com

Oct 13, 2015 04:30 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Bob. I wish this were unusual, but in my experience it isn't. 

Oct 12, 2015 09:50 PM
Bob "RealMan" Timm

Well Sheila Anderson as I said it's the worst one I've ever had. I may have walked into messier homes and such but to have a hostile Seller still there and in my face as well as in the face's of my Buyers was to much.

Oct 12, 2015 10:18 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Bob, since you didn't mention address, names, etc. how do they know you're talking about them and not someone else?

Oct 13, 2015 05:52 AM
Bob "RealMan" Timm

Good point Nina Hollander but honestly they did know. Must have recognized their own bad behavior in it.

Oct 14, 2015 06:51 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Sounds like you just reported the facts, with some editorializing.

Oct 13, 2015 09:09 AM
Bob "RealMan" Timm

Well said Olga Simoncelli thank you.

Oct 14, 2015 06:52 AM
Brenda J. Andrew
ULTIMA REAL ESTATE - Willis, TX
Professional Realtor in Conroe/Willis, TX

I honestly don't see a problem with this post.  The listing agent should have informed their client to be out of the house-make sure it is empty and ready to be transferred over to the new buyers.  A final walk thru is exactly that, and the house should have been vacant.  When we close a transaction in Texas the title company will not fund the closing until they know buyer and seller let the title company know it is okay to fund.  This would have been a better way for this to be handled in this case since the seller was not out.  It would have saved a lot of stress and problems if the sellers would have just already moved out, and had the repair done correctly-the agent should have done their due diligence and let you know prior to your buyers arriving.  You did a great job representing your client!

Oct 14, 2015 10:47 PM
Bob "RealMan" Timm

Thank you Brenda J. Andrew it was pretty tense being there as the Seller was still getting his stuff out and then it elevated even more when he whisked off my Buyer to show him around the house.

Oct 15, 2015 05:04 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Bob, I don't see a problem with the post. I do see a failure to communicate, which is where 95% of our difficulties originate. We can all sit back and play armchair quarterback now that this situation is over.

The seller's agent doesn't want her reputation to be harmed in any way because some people may figure out the firm and/or Realtor involved. That is a small risk, only if the parties involved are talking about it. News does travel! However, she should have communicated with the seller that a final walk-through would need to be done at least 24 hours in advance. We used to do them the day of closing but if there are problems that need to be corrected, that doesn't allow time for those issues to be addressed, without escrowing cash or some other solution.

I have had sellers not want to pay for a hotel the night before closing, and they have camped out on an air mattress. I've also had sellers not get all their "crap" out of the house at closing time. (This was years ago, and thinking back, it was crap in the yard, not in the house). I had to move heaven and earth to get rid of the junk to appease the buyer. 

I don't think this post is detrimental to anyone. No-one is named. Maybe it could have been "Members Only", but if this is what you want to blog about, no one should force you to take it down. 

Keep us posted!

Oct 16, 2015 02:04 AM
Bob "RealMan" Timm

We did close Pat Starnes but the main reason I did not take it down or make it members only is because it has good educational content to it. Sellers need to know that a lackadaisical attitude could even cost them a closing and Sellers need to see the importance of that final walk through.

Oct 16, 2015 02:11 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Bob, I came back specifically to see if anything new has transpired with this issue. Has the co-brokerage dropped their objections?

Oct 21, 2015 12:42 PM
Bob "RealMan" Timm

Thanks for checking back Pat Starnes , nothing ever came from it and I'm very  happy to report that about two days after the incident I sat next to the agents broker and the topic never came up and all the conversation was fun and comfortable. I'm guessing they needed to make a statement to keep their client happy and once they had the whole thing blew over.

Oct 21, 2015 11:40 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I am always appalled when someone (like the seller's agent) is more concerned with their being exposed for their bad behavior and lack of professionalism than they are for actually having behaved badly and showed a lack of professionalism.  

We need more transparency in this industry, not less.  People need to be much more careful about the agents they entrust with the sale or purchase of one of their largest assets. 

Feb 24, 2016 01:35 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Amen Sister Susan Haughton if we were more transparent Realtors would not have the reputation we do have from shenanigans in the past.

Feb 24, 2016 02:38 AM