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What is predictive lead scoring, and how can it help you land more real estate listings?

By
Real Estate Technology with SmartZip

After you get a new lead -- either through a referral source or a tech platform -- do you vet them briefly to determine their intent? By qualifying a lead, you are on the path to lead scoring: a system where you give value to different behaviors or properties exhibited by potential buyers or sellers.

Traditional lead scoring

As Hubspot explains, there are two ways to score leads: the traditional method and the predictive method. The traditional method is a manual approach. You (or your lead gen specialist) puts together criteria or properties that make for a good buyer or seller, and then you score the lead accordingly. For example, a buyer with a 750 credit score may earn 10 points, while a buyer with a 650 credit score would only earn five. Or, a homeowner who requested a CMA may earn 10 points if they have 80% equity, while homeowner with no equity would earn zero points.

The traditional lead scoring approach will help you prioritize your leads, but it can also be limited. It forces you to determine the weight given to various properties and in vetting your prospects, you have to be careful not to demand too much. Even the strongest buyer lead will be turned off by a 60-point questionnaire meant to determine their worth as a client.

Predictive lead scoring

Predictive lead scoring, on the other hand, uses algorithms and models to determine the leads in your database who are most qualified. Within the real estate industry, these models can assess big data on everything from property, mortgage and financial information to more personal insights about a homeowner.

Not only are predictive models able to assess more information, they also weigh the data for you -- removing the guesswork. In the case of SmartZip’s predictive algorithms, our goal is to find the homeowners most likely to sell in any neighborhood across the U.S. When analyzing a neighborhood for qualified seller prospects, our predictive algorithm has four main tasks:

  1. Find local seller patterns and triggers
  2. Analyze homes and homeowners in the area to find those exhibiting similar seller patterns and triggers
  3. Test predictions against real-life turnover
  4. Refine results until they have the highest degree of accuracy possible

It may sound easy but in reality, the algorithm has been programmed to find significance that exists only when the right combination of data points exist. Sellers in east San Jose, for example, may exhibit different selling triggers than sellers in west San Jose -- and these differences would likely not be visible to the naked eye (even the naked eye of the smartest local listing agent).

Making predictive leads matter

After SmartTargeting produces a ranked list of likely sellers for an area, it’s up to an agent to convert them into listings. And in many cases, having a narrowed focus is the best gift an agent can receive.

 

One agent in southern California has used her ranked list of sellers to prioritize her follow-up. In some cases, she has gotten in touch with acquaintances she knows from her community who she wouldn’t have otherwise contacted. The result? Five listings from people she already knew peripherally, but who may not have hired otherwise.

“SmartTargeting’s data empowered me to reach out to the some people I knew only a little from within my community. I’ve landed five listings by following up with these “warm leads at the right time."

 


 

Land more listings using seller predictions

Whether you are a true community expert or just getting started in real estate in your area, having a data-backed understanding of likely sellers can change your business. Reach out today to see selling predictions in your area -- and to see how SmartTargeting can also help you get in touch with likely sellers to land more listings.

Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for sharing the great tips. Good luck in 2016.

Jan 15, 2016 08:13 PM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Very interesting post. My question is how do you in fact test your predictions? Do you question agents, buyers, sellers, or all of them? What percentage of deals in a given area do yo test? How big an are do you analyze, and where did you come up with area parameters?

 

Jan 15, 2016 09:02 PM
SmartZip Analytics

And one last question I forgot to answer -- territories are divided (at the smallest level) by Census block. From there, you'd move up to Block Group, then Tract and so on. 


 


https://en.wikipedia.org/wiki/Census_block

Jan 28, 2016 01:53 AM
SmartZip Analytics

Sorry for the delay in response, Tom. 


When the computer model predicts turnover in your area, they do so for past years first -- this is called back-testing. It allows the model to (at a very fast speed!) understand the market conditions of your area, and what common local seller signals are. The model tries over and over to get the most accurate predictions for past years before it is "allowed" to predict the turnover and likely sellers for the upcoming year. Then, we continue to monitor our predictions against actual turnover throughout the year (and this metric is exposed within the product so you can see it too). 


The size of territories vary greatly, but most are at least 1,000 homes and we rank the "top 20%" or 200 homes as the ones most likely to sell. Some agents have 10,000 homes in their territories, and have a large number of team members or agents following up on leads. You can really choose the size of your farm, but in order to have the most success, we recommend a farm of at least 1,000 homes total.

Jan 28, 2016 01:46 AM
Jim Joeriman
Coldwell Banker Riviera Realty, Inc - Lacey Township, NJ
Helping Agents Reach New Heights

"SmartZip" is that affiliated with Zip Realty?  Predective software use in real estate will probably become one of the next trends. 

Jan 15, 2016 09:14 PM
SmartZip Analytics

Hi Jim, 


We actually aren't associated with Zip Realty -- we just share part of our name :)


SmartZip is a predictive analytics company located in the Bay Area. And we agree that predictions and big data have the power to change real estate!


Check us out here: www.smartzip.com

Jan 28, 2016 01:35 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Predictive analysis sounds very interesting.  I am guessing it will be a while before it makes it to our neck of the woods.  Mark

Jan 15, 2016 09:26 PM
SmartZip Analytics

Hi Mark, 


 


We do have predictions for nearly every neighborhood in the U.S. if you're interested. No pressure but we do have a great number of clients who are working in Idaho we could put you in touch with :)


 


www.smartzip.com 

Jan 28, 2016 01:35 AM
Lisa Friedman
Great American Dream Realty - Essex, VT
35 Years of Real Estate Experience!

I think that many agents work with anyone no matter what their qualifications 'just to be nice' or because they fear asking the right and important qualifications. That can be a time waster for all, including the lead, if they are not qualified/properly motivated.

Jan 16, 2016 01:11 AM
SmartZip Analytics

Such a good point! You can definitely use personal scoring methods in your everyday practice to help uncover the motivations of your leads. And, those scoring methods can help you determine your follow up!


It may be that some leads you have to walk away from entirely because they're a bad fit. Or in others, you may determine that they'll be ready to sell in 6 months so you can keep in touch regularly as they prep their home to sell. 

Jan 28, 2016 01:33 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Sounds interesting and somewhat "scientific"; would probably require a huge number of leads to be an effective sorting tool.

Jan 16, 2016 01:54 AM
SmartZip Analytics

Yes, Olga, most of the farms we are able to create for people are at least 1,000 homes -- but you don't need 1,000 leads to work from. The beauty of lead scoring is that it can help you identify the top 20% of seller prospects from a larger group, and focus on them. So it's a lot like traditional farming -- but instead of waiting for the "right people" to identify themselves, the predictive scoring identifies those people for you upfront.

Jan 28, 2016 01:30 AM
James (Jim) Lawson, DBA
DomainRealty.com LLC - Bonita Springs, FL
Broker Associate, RSPS, BPOR, HI & PE

Difficult to predict which approach is superior in a given market at a particular time. Need a controlled study.

Seems like Corrine did some comparing and found the commercial predictive model(s) inferior to her's. Doesn't surprise me since selling triggers can vary considerably nationwide and even within a given market at a specific time at different price points.

My answer to the many service providers who contact me each month is let me try it for x months for free. Then if I like it I'll buy it. So far not a single company has accepted my offer! I wonder why? 

Jan 16, 2016 09:17 AM
Corinne Guest

Yes James (Jim) Lawson, DBA i spent the money and got nothing. Never again will I ever part with money without the ability to test and prove first. My leads are far far better.

Jan 28, 2016 04:32 AM
Deb Espinoza
Stage Presence Homes, San Diego Real Estate - Ramona, CA
GRI, Broker, SRS,ABR ePro, SFR, CNE

interesting concept- I wonder how accurate this date is, and how much the information being collected really translates to the outcome information that is being predicted- 

Jan 16, 2016 09:35 AM
SmartZip Analytics

Great question, Deb. Obviously, data isn't perfect -- and the accuracy of the output (ranked predictions) is tied to how good the original data was.


I can say that in my experience, this is where having a professional algorithm standing behind you is important. The computer model can scrub the outlier data points (like when someone a 1 million dollar home is logged as a 100k home) so the predictions are working from the data that best matches the seller triggers in a given area. 


It's frankly pretty complicated, which is I think why so few people are able to incorporate oredictive lead scoring into their business now. 

Jan 28, 2016 01:26 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

To me seller predictive modelling involves those you want to target. Those you want to woo after 3-5 years of stay, those with equity, those with a death , divorce and those of default.    These of top prospects. Not sure about other place, here in Northern CA, every one has a relative who has license or already a broker.  By removing the relative who are a realtor then you got a then you have a client prospect.

Jan 16, 2016 10:11 AM
SmartZip Analytics

I definitely agree with you that deep insights (and sometimes anecdotal evidence -- like knowing that a neighbor's father is an agent) is required for having the best predictive scores. By combining your personal knowledge with what the data says, I think you'd have a killer ranked list to work from.

Jan 28, 2016 01:23 AM
Saul W. Goldberg
Charles Rutenberg & Dagny's Real Estate

Gina- This is one of the most insightful and educational posts I've read on AR. Thank you so much for sharing and I Will definitely look further into predictive lead scoring and work it into my client data sheet. Keep the posts coming as I'm now following you.

Jan 28, 2016 01:06 AM
SmartZip Analytics

Thanks so much, Saul! I really appreciate your kind words. I can't wait to hear how lead scoring helps you change your mindset and business!

Jan 28, 2016 01:47 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

This is at best a good statistical model to come up with an algorithm.  We realtors get just so many credible leads and use our experience go forward with it on the sellers side.

As for buyer leads at least in where I am most have high credit scores and earn top tech dollars. Most prefer to search on their own. When they are ready they will make an offer at the price they feel like. When I meet or talk to the people I already can read their profile mentally and rate them accordingly. 

 

Jan 28, 2016 01:36 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

Interesting approach to finding sellers.  I have seen a demonstration for Smartzip but found the cost extremely high. 

Jan 28, 2016 01:41 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Whatever statistical credence test algorithms one can come up, it really needs a strong binder to commit before dialogue starts.  At most it is a Leadguesstismate.

We tried a seller lead generation for 3 months. Had to write a proposal, estimated price, w/ no address. It took about 5 tries before I found it was worthless as I reduce from standard commission down each time to "Free".

If I sell a home for free and seller is not contacting me. I question if this is really a legit lead? Another agent proposal offers no fee & free staging got same reject acceptance. My take is none of these are real leads. 

 

 

Jan 28, 2016 01:45 AM
SmartZip Analytics

I agree that predictions could be considered "leadguesstimates" so it's important to have a way for the predicted sellers in your area to show their selling intent. At SmartZip, we have a marketing platform with lead gen pages that convert potential sellers... so the "predictions" become real people who know your brand and who are able to respond to your marketing. 


Hopefully, by starting the dialogue with an offer of value, you would be able to ensure a fair commission with these sellers once they convert from leads.

Jan 28, 2016 01:50 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Gina Thelemann what are additional features that one can use for 'predictive analysis'?

How do you arrive at most-likely-to-sell home owners?

(Disclosure - past SmartZip subscriber with not-so-much success.)

Jan 28, 2016 01:15 PM
SmartZip Analytics

Prafal, sorry to hear that the program didn't work for you. I'm not sure what you mean by "additional features" -- do you  mean other products? 


We arrive at most-likely-to-sell owners by running predictive algorithms that assess the market conditions and local seller signals for your area in years past. By forcing the models to work from past years first, we can back test their predictions against real-life turnover to ensure they are predicting home sales at a high rate of accuracy. Then, we tweak the models to reflect next year's predicted market conditions, and output next year's predicted sellers. We continue to measure our predictions against real-life turnover throughout a customer's term of service.

Jan 29, 2016 12:40 AM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Gina, lots of good info In your replies. Have you tried this system in retirement/second home/resort markets. My community is made up of about 35% locals i.e. those who live and work here. The rest is a mix of retirees, second homes, and vacation rentals. There are some areas that are clearly local. The rest is a mixture of all types. We also have the problem of houses on the water bringing $400k + more than houses across the street. 

Jan 28, 2016 01:52 PM
SmartZip Analytics

Hi Tom Bailey -- yes we do have a lot of agents whose territory is comprised of mostly vacation/second homeowners. Because the marketing can properly target the primary address of the owner -- rather than the renter -- we see agents with a lot of success getting listings from the vacation homeowners. In many cases, they have never heard from an agent about their rental/second home because no one knows how to get ahold of them. 


As for the variance in values in small areas, our algorithms are pretty dang smart. So if it's clear that waterfront homes are selling for nearly a half million more than ones off the water, we would likely be able to pick up on that. No pressure at all, but if you'd like to see firsthand how well the home values in your area (down to that waterfront valuation) look, we'd be happy to show you. You can ping me here or request a demo here: 


www.smartzip.com/demo

Jan 29, 2016 12:36 AM
Manish Chanda
Everest Peak, Inc. - Albuquerque, NM

The analysis is only as good as the rate at which the data is refreshed and analysed. How often is your data refreshed?

Feb 10, 2016 08:53 AM
David Barr
Berkshire Hathaway HomeServices Florida Realty - Sarasota, FL

I'm curious how a company that has never set foot in a local market knows who is ready to sell.  Zestimates, anyone?

Feb 17, 2016 07:04 AM
Wayne Golliday
Mobile Home Sales of Florida LLC - Jacksonville, FL

Gina I am going to guess that this can be used for mobile home sales?

Feb 17, 2016 08:16 AM
Janice Zaltman
United Realty Group - Boca Raton, FL
Energy Efficient And Eco-Friendly Homes in Florida

Thankfully when we ask the right questions, we can vet those interested and those not. With the advent of internet searches the challenge is getting the loyalty when the internet is like a candy store and they think they know more than we do. 

Feb 17, 2016 10:31 AM