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One of the Most Important Lessons for Listing Agents and Sellers

By
Real Estate Agent with Long and Foster Real Estate VA License # 0225089470

One of the Most Important Lessons for Listing Agents and Sellers

Whenever I take a new listing, I counsel the sellers about making sure their home is show ready.  Often times, I advise painting a neutral color, or getting new carpet.  Not all sellers heed the advice, or quite frankly, have the funds available to complete the task. Still, it is incumbent on me to make sure their home presents well when photographed.  Likewise, the sellers need to understand the importance of keeping it in whatever tip top shape they can manage during the listing period.

You never get a second chance to make a first impression.

Sure, it may be frustrating for sellers who are chomping at the bit to hit the market ASAP so they don't miss the current market demand, but my best advice is to get the preparation done and THEN we'll hit the market.  If I'm taking a vacant listing, I will not take photos until I can lightly stage the property.   Photographs are very important.

Currently, I'm following a listing in my marketplace that has been sitting on the market for well over seven months.  Mind you, we're in a market where it might take a max of thirty days for a well prepared and well photographed home to go under contract.  The price seven months ago didn't seem too far out of reach, but the seller is now listed lower.  The points of failure to date come from a lack of understanding that you never get a second chance to make a first impression.

The first listing agent had this vacant listing and did not take photographing, or even lightly staging the home seriously.  There was nothing in the photos.  And the photographs look to be taken hastily at night, at the eye line of a four year old.  Lots of floor.  In the nearly six months that the first agent has the listing, those horrible photographs were never once updated.  The agent did not see the importance of taking the photographs during the daylight, or showing the home from an average person's point of view (not from near the floor.)  And why bother ever placing some pops of color like towels in the bathrooms, wall hangings on the walls?  

When the first listing ended, I reached out to offer my services.  Nope.  The seller chose another agent.  Well, I am not the only agent that understands how to sell a home in Bristow, VA.  I was excited that the seller wised up and watched the listing when it came back on the market.  Yet, agent number two seems no better.

The listing hit the market with a handful of photographs, that were at least taken during the day.  However, not a lot of time taken in the task and it showed.  The remarks indicated "professional photographs" were expected as soon as the home was carpeted and painted.  Why in the world was this listing hitting the market AGAIN, with a lackluster appearance?

Finally, after having the listing active for two months, the second agent was able to get the professional photographs, showing off the carpet and paint updates.  Unfortunately, the seller has also been whacked with another price reduction.  It makes me cringe to see this kind of stuff.

My performance as a Bristow Real Estate Agent is largely due to understanding that my sellers and I don't get a second chance to make a first impression.  Need to carpet and paint, but want to hit the market NOW?  My advice is for you to do the prep and THEN we'll hit the market.   Have a vacant home that needs some fluffing?  I'll take my own light staging items in and give the house more inviting, not only for the photos, but for actual visitors.

As evidenced by actual troubled sellers in Bristow, VA, hitting the market at time of year with the highest demand with your proverbial pants down, is not going to help you sell your home.  Do the preparation and have the best product to show, then hit the market.  When you hire me to sell your Bristow home, I promise I won't do anything to compromise you when it comes to making the absolute best first impression. 

Comments(40)

Bill Baughman
Berkshire Hathaway HomeServices California Properties - La Quinta, CA
RE photographer, webmaster, transaction admin

"...hitting the market at time of year with the highest demand with your proverbial pants down..."  Best line, yet!  I will use this EVERYTIME!

Aug 01, 2017 10:36 PM
Chris Ann Cleland

Glad you liked it.

Aug 02, 2017 09:04 AM
Gordon Crawford
Gordon Crawford Home Selling Team - Morristown, NJ
Your Morris County Specialist!

I couldn't agree with you more, Chris!  Preparing a house for sale is critical to the success of the sale. Professional photographs are also a must. Thanks so much for sharing

Aug 02, 2017 04:16 AM
Chris Lima
Turtle Reef Realty - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Great post Chris Ann. I will never understand the haphazard way some agents approach their jobs. I did understand that at times their are obstacles, but if you pay attention you will notice the same offenders. As I say "It's easy to shine when you are the only light".
I agree with Bill, this is a great line. "...hitting the market at time of year with the highest demand with your proverbial pants down..."

Aug 02, 2017 04:47 AM
Chris Ann Cleland

Chris Lima --Better to wait until we are ready and hit a slower market in my opinion.

Aug 02, 2017 09:04 AM
Melissa Brown
Helen Adams Realty - Charlotte, NC
Realtor - South Charlotte NC Homes for Sale

Great post, Chris Ann, and so true!  In addition to making sure the home is de-cluttered, staged and professionally photographed, I always try to get sellers to make any obvious repairs before hitting the market.  They say "Well, shouldn't we let the buyers' inspector find some things?"  I repay "Oh yes, he/she will most certainly find some things, but the less repair items on the report, the better, plus the SELLER controls the repairs.  It goes back to your comment about making a good first impression.  The prettiest pot of flowers by the front door will not make up for wood rot around that front door!

Aug 02, 2017 06:03 AM
Chris Ann Cleland

Melissa Brown --Yes.  Foundation painting is another.  The exterior stuff often gets overlooked and shouldn't.

Aug 02, 2017 09:06 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Chris, thanks for painting a great picture for sellers to understand how important presentation of the home is for a good sale.

I see so many houses that have dark paint schemes that the seller thinks is terrific. However, that color can be a stumbling block to a sale.

Aug 02, 2017 06:26 AM
Chris Ann Cleland

John Wiley --I usually tell sellers that like colors like that, "It's a good thing you like it because you may be enjoying for longer than you think."

Aug 02, 2017 09:06 AM
Claudia Rydel
Rydel Interiors - Chalfont, PA
Rydel Interiors Certified Professional Home Stager

Great post! Painting a picture buyers can aspire to live in is key, and professional photos are necessary. As a stager I run into homes that need more neutral colors but the seller can't afford to paint and stage a vacant home. I make the homes look cohesive and help distract from the colors by adding neutral furniture and art and accessories that pull in some of the colors.

Aug 02, 2017 06:39 AM
Chris Ann Cleland

Claudia Rydel --Smart idea.

Aug 02, 2017 09:07 AM
Robert Boerner
Gecko Realty - El Cajon, CA

As a real estate broker and photographer, I know the value of quality marketing images.  The way I see it, the photos get people to the property.  From there it is up to the agent to sell the home.  But, from a listing agent side of things, the photography has an added benefit.  The professional photography I create lets prospective sellers know I take marketing a home very seriously.

 

Quality real estate photography isn't just about selling my current listing.  It is about getting the next one too.

Aug 02, 2017 09:33 AM
Chris Ann Cleland

Robert Boerner --Indeed.  I'm about to switch to professional photoggraphy, but I'm going to drive whoever does it mad.  I hate front shots of homes where the biggest attribute is the garage.  And I can't stand shots of kitchens and bathrooms that don't give you a glimpse of counter pattern and space.  

Aug 02, 2017 09:41 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

A timely post for me Chris Ann. I'm currently helping sellers to prepare their home for sale. I say helping, when I mean I'm doing it, as they left the area last month. It's somewhat difficult to co-ordinate as we have a 13 hour time difference and I need the seller's input as I go along. All of that said, I have zero intention and putting the house on the market until it's been properly prepared and lightly staged. If it takes a little longer to get there, so be it. Well prepared homes sell. Period. Of course I agree with you on the photos too, but the first step is preparation and for that we need the sellers to be on board and part of our team too.

Aug 02, 2017 10:09 AM
Chris Ann Cleland

Denise Hamlin, Broker/Owner --I would be shocked if there was an agent that went to the trouble of getting a home absolutely, 100% ready for market, then took crappy photos. Good luck with your listing.

Aug 02, 2017 11:37 AM
Greg Mona
West USA Realty - Scottsdale, AZ
Professional Real Estate Representation for YOU!

No truer words have been spoken Chris Ann Cleland , especially the part about prepping the home correctly prior to hitting the MLS.  Of course, if it was easy to get our sellers to do that there would be nothing to talk about! :-)

Aug 02, 2017 11:31 AM
Chris Ann Cleland

Greg Mona --My sellers are made to understand it, even though it may make them feel they are missing out on hitting the market ASAP.

Aug 02, 2017 11:38 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Considering the number of advice articles on line - you'd think that EVERY agent and most sellers would be aware of the importance of being ready on the first day.

You'd also think that the seller might have viewed their listing on line and compared it to others - so they could SEE how uninviting it looked.

This kind of thing makes no sense.

Aug 02, 2017 12:33 PM
Chris Ann Cleland

Marte Cliff --I guess there's always the chance the seller did see it online and was bugging the agent about it, but the agent never did anything to better the listing.  Who knows.

Aug 02, 2017 02:23 PM
Dinah Stallworth-Lewis
Priority Real Estate LLC - 318.332.8281 - Natchitoches, LA
NATCHITOCHES, LA HOMES FOR SALE

 Outstanding blog!  Great advice and I totally agree, first impressions"priceless."

Aug 02, 2017 07:36 PM
Chris Ann Cleland

Thank you Dinah Stallworth .

Aug 02, 2017 08:31 PM
Travis "the SOLD man" Parker; Broker/Owner
Travis Realty - Enterprise, AL
email: Travis@theSOLDman.me / cell: 334-494-7846

AMEN - I tell my Sellers that they have only 10 seconds to make a good first impression and that I've had more than one potential buyer refuse to even get out of the car because that first impression was so bad.

Three weeks ago, I was contacted by a couple who had inquired previously about me representing them. They went with a "neighbor" instead. After two months, issues arose, so they again contacted me. After canceling with the other Agent, I got them to spend $100 on getting bushes trimmed and other outside items so the house itself could be seen. One week after my Listing it, I had two buyers in a bidding war and a third buyer interested in a back-up offer. Moral of the story - common sense, and not necessarily money, can go a long way!

Aug 02, 2017 08:07 PM
Chris Ann Cleland

Travis "the SOLD man" Parker; Associate Broker --Listing prep doesn't have to involve massive spending.  That's for sure.  And every situation is different.

Aug 02, 2017 08:32 PM
Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota/Wisconsin Real Estate Expert

Having the home looking good online and in person makes a huge difference.

Aug 03, 2017 06:00 AM
Chris Ann Cleland

Chuck Carstensen --There is no sense putting it "out there" until it shows well in both.

Aug 03, 2017 08:56 AM
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

Always so important to get that first impression. No one wants their listing to sit on the market.

Aug 03, 2017 06:56 AM
Chris Ann Cleland

Donna & Larry Johnson --Once I worked a Short Sale negotiaton for a friend.  I also went on the listing appointment.  When we walked in the door of the home, I felt intense dread.  He was not as heavy handed as I would have been to get them to clean up. The seller didn't seem to understand that you can't get a buyer if you don't clean up the home.  Never went anywhere.  It was such a shame.  So even Short Sales need some elbow grease.

Aug 03, 2017 08:58 AM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I'm with you on 'cringing' when this happens!  I tell sellers:  your first showings online. Take the time to prep the house accordingly or you will pay for it later.

Aug 04, 2017 08:24 AM
Chris Ann Cleland

Mary Hutchison, SRES, ABR --That's a great way to put it.

Aug 04, 2017 09:21 AM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Chris Ann

I hope this vital message reaches many sellers in your area and they come to appreciate how sage your working with them to get it right the first time is. cheers cvc

Aug 04, 2017 08:39 AM
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

Well said!  Thank you for sharing how frustrating it can be when sellers are not served by a REALTOR

Aug 05, 2017 02:34 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Super great advice for anyone for the industry or way beyond too. Love and light and good luck!

Aug 05, 2017 11:35 PM
DALIA KIBBY
One Sothebys International Realty - Cooper City, FL
Selling Florida Homes with Passion!

So true, good post!

Aug 08, 2017 01:37 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent business model!  It's always best to present a home from the get-go just as you describe.  Being ready pays off in the "short" run and in your wallet!

Aug 08, 2017 05:49 PM
Chris Ann Cleland

Jan Green --Don't show it (pictures included) until it is ready to be shown.

Aug 09, 2017 03:37 PM