Errors of Intent

Reblogger Lottie Kendall
Real Estate Agent with Compass CA DRE# 01215160

Rob Spinosa shares what leadership looks like. Take ownership. Don't point fingers. Never abuse our position. Acknowledge mistakes. Be honest. Thank you, Rob.

Original content by Rob Spinosa NMLS: 22343

Errors of Intent

 

Watching the world grapple with a pandemic has had a profound impact on my ability to count blessings.  Yes, we are sheltered in place, but my immediate family is presently in good health.  And though I suspect the coming days, weeks and months will be disrupted by yet unknown challenges, I am grateful that the hull of my career has been solidly hewn by hours of hard work.  I take deep appreciation of the experience I gained during other times of hardship like 9/11 and the Lehman collapse. Though I worry about the well-being of my 85-year old father, he's seen great returns on the investment he made instilling in me a zero tolerance policy for BS and hypocrisy and a stern warning to never take advantage of others through my expertise, privileges, resources or place in life. 

 

No doubt the developments of the last few days have come at breakneck speed, and there I was having a heart-to-heart with a client in process.  This individual was clearly stressed under the weight of making a critically important decision in a market shifting under our feet.  As I grappled with several of his most pressing concerns, I wondered to myself, "What if I have it wrong?"  "What if this time is different and my advice doesn't apply here?" "What if we just don't know?"

 

In my mid-20's, I was fortunate (again) to have an astute mentor in a job that forced me, for the first time as an adult, to be accountable for decisions that impacted an operation.  I had screwed up and I was scared and embarrassed.  But, I also had an out.  My subordinates could have easily gone under the wheels of the bus this time.  Right about the moment I was stewing in my own panic, my boss burst into my office and short-circuited my fraying wires, "What the hell happened here?"  Reflexively, I told the truth.  I apologized --- I looked him in the eye and said, "Dude, do what you gotta do. I accept responsibility."  He only asked one more question:  "Was it a mistake?"  Ever striving to be perfect, I hesitated again but admitted that, yes, it was.  It was my mistake.

 

The matter was handled from there and we only discussed it one more time, though the impression this subsequent conversation had will stay with me forever.  "Rob," he said, "I'm pissed about the whole damned thing.  I'm not gonna lie.  But it was either your mistake or my mistake for completely misjudging your character."  He continued, "Errors of execution can be forgiven.  Errors of intent cannot.  Get back to work."  With that, the conversation and the ordeal ended.

 

So here we are.  Real estate pros in the middle of a global pandemic. None of us have seen this movie before.  We can't expect all our decisions from this point will be perfect.  We will make mistakes, we will dispense advice that turns out to be bad.  It's inevitable.  And in this time of lockdown and reflection, I am reminded that when my future self looks back at any detrimental advice I may give, will it have been an error of execution or intent?  We don't get to pick the times and circumstances of the crisis that finds us.  We don't get to bend reality to our whims.  But in every decision we make for those who entrust us, who are in our care, who rely on us, we are wholly responsible for our intent.  There is no margin of error here, and no forgiveness for getting it wrong.  Now, get back to work.

 

Take care and stay safe,

 
 

Robert J. Spinosa
Vice President of Mortgage Lending

Guaranteed Rate
NMLS: 22343 
Cell/Text: 415-367-5959 
rob.spinosa@rate.com

 

Marin Office:  324 Sir Francis Drake Blvd., San Anselmo, CA  94960

Berkeley Office:  1400 Shattuck Ave., Suite 1, Berkeley, CA  94709
 

*The views and opinions expressed on this site about work-related matters are my own, have not been reviewed or approved by Guaranteed Rate and do not necessarily represent the views and opinions of Guaranteed Rate.  In no way do I commit Guaranteed Rate to any position on any matter or issue without the express prior written consent of Guaranteed Rate's Human Resources Department.

 

Guaranteed Rate. Illinois Residential Mortgage Licensee NMLS License #2611 3940 N. Ravenswood Chicago, IL 60613 - (866) 934-7283

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Rainmaker
4,812,765
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Lottie,

What a great choice to reblog.  I enjoyed reading it,  And this too shall pass, and I see the light at the end of the tunnel.  A

Mar 22, 2020 10:16 AM #2
Ambassador
2,010,214
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

We will get through this, and how we behave shows a lot about our character.  We are taking advice from the experts to heart - it's not worth risking anyone's health, or bringing home the virus to my 93 year old mom. 

Mar 22, 2020 10:37 AM #3
Rainmaker
1,456,250
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

An excellent choice for a reblog, Lottie!  I'm confident a lot of good will come from all of this uncharted territory. 

Mar 22, 2020 11:49 AM #4
Rainmaker
907,270
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Great blog to repost. Had just read and commented on it. I think a lot of people are learning a lot right now about leadership and the opportunities presented to step up.

Mar 22, 2020 12:11 PM #5
Rainmaker
1,365,477
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Lottie Kendall - Rob hits a special note with this post. We will not have all the answers but can only do the best we know how to do.

Mar 22, 2020 12:27 PM #6
Rainmaker
1,135,922
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

This was an excellent reblog. I would have missed it otherwise. Hope you are doing well.

Mar 22, 2020 01:54 PM #7
Ambassador
3,974,848
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Lottie, Rob has it right.  It is in times of crisis, no matter how small or how big they maybe, that our true character comes forth.  This is one of those times our character will be tested.

Mar 22, 2020 03:20 PM #8
Ambassador
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Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I'd rather follow a leader than a victim... Thank for reblogging this!

I hope you had a happy Sunday Lottie Kendall 

 

Mar 22, 2020 08:37 PM #9
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Good morning, Grant Schneider - integrity of character, the #1 trait.

Absolutely this will pass, Ron and Alexandra Seigel - and we'll learn some good lessons along the way.

Hoping you all stay well and healthy, Debb Janes EcoBroker and Bernie Stea JD and that your mother enjoys her days.

Mar 23, 2020 07:36 AM #10
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hi Carol Williams - Rob's post hit a chord with me. Integrity--the #1 attribute. Good lessons are being learned from this time.

Hi Nick Vandekar, 610-203-4543 - it's gratifying to see how many people are stepping up during this crises and helping others. Our city is teeming with good.

Doing our best, with integrity, is everything, Sheri Sperry - MCNE® 

Mar 23, 2020 07:40 AM #11
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hi Sharon Lee - I'm well, and hope the same for you. I'm glad you enjoyed Rob's post; I thought it was excellent.

Hello George Souto - I agree with you, and am delighted with what I'm witnessing here in San Francisco - acts of kindness and friendship abound. I'm reminded of what I saw after 9-11.

I'm with you, Paul S. Henderson, REALTOR®, CRS - leadership is necessary; integrity of character essential.

Mar 23, 2020 07:45 AM #12
Rainmaker
4,313,381
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Lottie, great choice for a reblog, and we do need to pay attention to the "rules set forth", and hope this disease is over quickly.

Mar 23, 2020 08:12 AM #13
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Good morning, Joan Cox - I'm glad you found value in Rob's post; I did. Be well,

Mar 23, 2020 08:37 AM #14
Rainmaker
2,173,554
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Lottie Kendall - Thank you, for the wonderful re-blog! I find Rob Spinosa and you, yourself to be wise and wonderful when sharing what's important for people to know. 

Mar 25, 2020 05:20 AM #15
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Good morning, Patricia Feager, MBA, CRS, GRI,MRP - is Rob Spinosa someone you follow here? He writes with clarity and is a wonderful man as well as a great lender.

Mar 25, 2020 07:37 AM #16
Rainmaker
2,173,554
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Good Morning, Lottie Kendall - I do follow Rob Spinosa - he is wise and wonderful! You are too!!!

We are very fortunate to have a few great Mortgage Lenders here on ActiveRain. They are the leader's who guide many consumers and agents to problem solving solutions. 

Mar 25, 2020 07:47 AM #17
Rainmaker
2,173,554
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Lottie Kendall - I owe you a phone call!!!

Mar 27, 2020 09:57 AM #18
Rainmaker
5,764,444
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Lottie, for sharing this reblog selection.

Take care and have a lovely weekend.

Apr 04, 2020 10:34 AM #19
Ambassador
4,202,640
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

Hi Lottie:

Somehow I missed this along the way, so thanks for the reblog. There are some pretty wise words in Rob's post.

I have followed him for some time and we talked just last week, and had a great conversation!

Enjoy your weekend!

Jeff

Apr 17, 2020 02:05 PM #20
Rainmaker
1,885,569
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hi Jeff Dowler, CRS - Rob has a great way of clearly explaining a mortgage issue in an simple, personable way. I share his blogs with many of my buyers, and also talk with him regularly. 

Apr 17, 2020 02:13 PM #21
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